Overview
The adults-only, all-inclusive Occidental Papagayo, located on the stunning west coast of Costa Rica, features spacious and bright rooms. To enjoy the area of Guanacaste and Culebra Bay even more, there are activities such as cycling, guided tours, kayaks and more. Enjoy the pool and relax in beautiful outdoor gardens. The resort features two à la carte restaurants and buffet, as well as a snack bar and lobby bar with excellent views.
Check in
3 p.m.
Check out
12 p.m.
Rooms
163
Inclusions
Rooms
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Bay View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Bay View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 1 king bed
- Bay View
- No more than 2 guests in the room
- 1 king bed
- Bay View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Seating area
Luxury Premium Level includes:
- Private check-in
- Concierge service
- Nightly turndown service
- Superior bedding and pillows
- Bathrobe and slippers
- Etro toiletries
- Dinner in the room
- Minibar with water and beer restocked every day
- Private balcony
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Jetted tub
Luxury Premium Level includes:
- Private check-in
- Concierge service
- Nightly turndown service
- Superior bedding and pillows
- Bathrobe and slippers
- Etro toiletries
- Dinner in the room
- Minibar with water and beer restocked every day
- Private balcony
Amenities
Hotel Exterior
Lobby Seating Area
Lobby Bar
Watersports
Fitness Centre
Spa
The Italian
The Oriental
Disco Bar
Disco
Meeting Facilities
Location
Reviews
TripAdvisor Traveler Rating
Not a good stay
Luis M on Oct 03, 2024
My stay at this all-inclusive hotel was incredibly disappointing and certainly not reflective of the 5-star rating it claims to have. Upon arrival, I quickly noticed a lack of clean towels, and the mini fridge in my room was never restocked, despite repeated requests. The staff's response was unfriendly and unhelpful, simply stating they were out of stock. The toiletries provided were hardly replenished, which was frustrating. I also paid for the premium alcohol package, expecting a higher quality experience, but it fell short. They were out of Prosecco and continuously promised to deliver it, yet it never arrived. The pool area was not well-maintained, and the food offered was mediocre at best. There was no entertainment to speak of, and all dining options closed by 10 PM, leaving no late-night alternatives. The cleanliness of the beds was questionable, and housekeeping visits were infrequent. The customer service throughout my stay was a huge letdown, with staff often displaying a poor attitude. The additional $25 per night for premium bar access was certainly not justified. Overall, this hotel failed to meet even basic expectations and does not deserve its 5-star promotion.
First experience in CR
genipou (Longueuil, Canada) on Oct 03, 2024
We’ve always wanted to visit Costa Rica, but the cost was a hurdle. This time, we chose this hotel because it was nearly half the price! The reviews were generally positive, and the few negative ones seemed to be isolated incidents that can occur anywhere. Having only been to Cuba, I was eager to experience the food and accommodations in a new setting. To be honest, though, the buffet was a bit disappointing—there were limited options, likely due to the low occupancy. I imagine it’s better during peak season, but it was a letdown. The best meals were definitely outside the hotel; the local restaurants serve incredible food, though they can be pricey. As for the accommodations, they felt on par with a decent resort in Cuba, but I’ve stayed in places that were cleaner and better maintained. There were no beers in the mini-fridge, but we bought groceries nearby. I also noticed a lack of room service menus. And the stairs—wow, there are a ton! We quickly figured out to use the roads behind the resort to avoid them. The beach was small, but with so few people around, it was quite enjoyable and felt more private. The staff were generally nice, but the lobby team seemed a bit off. The women there didn’t appear very happy, which was surprising. We chatted with other guests, and they noticed the same thing. The highlight of our stay was definitely José Soto from “On the Beach Tour.” He was always cheerful, eager to chat, and incredibly helpful with tours, dining, and cultural insights. Would I recommend this resort? I have mixed feelings. I can’t compare it to other places in Costa Rica, but I’m not sure I would recommend it. Sometimes, even a fantastic staff isn’t enough to make up for other shortcomings.
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