The Westin Bonaventure Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3545 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Nice Downtown Stay for the LA Marathon

O1726QUrebeccam on Mar 20, 2024

The hotel is conveniently placed downtown and walking distance to a handful of restaurants. The lobby and design of the hotel are unique and nice, but it does feel a little dated. The rooms were uniquely shaped due to the circular towers but were adequate. Valet parking is the only parking option for $50/day. Our biggest issue with our stay was mainly the nightly street noise. I was surprised how much of the traffic you could hear up 20 floors. It may not bother some people but would recommend bringing some earplugs just in case. We’d stay here again in the future, though.

TripAdvisor users rated this property 2 out of 5

It’s 3:30 pm on a Tuesday.. why can’t I dine??

Abby W (San Diego, California) on Mar 12, 2024

Why is there no place to sit down and eat lunch here? Totally disappointed in this massive property with so much wasted non-functional space. I just want to sit down, order a salad and white wine and relax. They should change the signage if there are no restaurants serving. Complete fail. I’ve walked a mile through this massive public space and STILL no place to eat expect the Starbucks on the lobby floor.

TripAdvisor users rated this property 4 out of 5

Good downtown location!

knowsnyc on Mar 04, 2024

This hotel is initially confusing. The WiFi in our room did not work. And the pillows were too thick for sleeping. I asked but could not get a thinner one. The staff is lovely. The room is large. The buffet breakfast is the best I have had in the US.

TripAdvisor users rated this property 4 out of 5

Very good stay though past its former glory

MBWorldTraveller (United States) on Feb 27, 2024

The Westin Bonaventure is a nice hotel in downtown LA though it's past its former glory. You can feel the 80s/90s glamour. There used to be many restaurants and some shops on floors 3 through 6 as a mini shopping center but now only a handful remain. CafeNOW on the lobby floor is actually a Starbucks (it shows as Starbucks on the hotel bill) so it's a good option for lighter meals. Didn't try LA Prime on the top floor cause it's too expensive. Décor looked tired but room was nice with everything just fine, except the water pressure in the shower was not very strong. As a Bonvoy Platinum, was upgraded to a larger room though my elite nightly upgrade request to a suite did not clear. Loved my two bottles of water daily as well as the empty mini-fridge and in-room coffee/tea ??. There were no bathrobes or slippers, even though the hotel website lists bathrobes as a bathroom amenity. The website also lists a weight scale but my room didn't have any. Also got 1,000 points as a welcome amenity (instead of breakfast; your choice). They do not have a club/elite lounge. Location in downtown LA is love-it or hate-it: centrally located to see the sights with transportation but not much at walking distance and unsure about safety at night (did not go out walking at night though I did not see any bad-looking elements during the day either so it felt safe.) Rented a car and parking is valet-only for $49 plus tax (the hotel website is misleading as it implies there is self parking by listing on-site parking in addition to valet parking.) You can call in from your room to save time in getting the car by the time you come down to get it but one night it took 25 minutes!!! ??; I told the guy I had reservations, he apologized and told me they would make an adjustment to my bill but they didn't adjust sh*t! Otherwise, customer service was fine; a couple of room requests were fulfilled promptly and they even brought in a microwave by mistake but it was good to know that they can deliver microwaves for free upon request. Pool looked nice (didn't use), exercise room looked decent (didn't use), and one of the companies still remaining on the "shopping center" floors is a spa (didn't use). All in all, a very good stay.

TripAdvisor users rated this property 4 out of 5

I wish there were a way to rank this delightful hotel 4.5, because it was almost a 5.

MarriedWidow (Houghton, Michigan) on Feb 22, 2024

This was the most expensive hotel I ever stayed in; it was also one of my most memorable architectural experiences. The view from our 30th floor matched their impressive interior design throughout this extraordinary Los Angeles landmark where I had wanted to stay for decades. Their staff were equally spectacular. Everyone associated with this hotel made me believe they wanted me to enjoy their workplace as much as they took pride in being part of a team of first-rate hospitality professionals. We especially were delighted with our affordable dinners at the Lobby Court; my husband said his chicken fajita was one of the tastiest ones he's ever eaten. I appreciated their servers. We arrived exhausted and hungry, and their recommendations and thoughtful actions left us relaxed and satisfied. I ranked it a four instead of a five because I couldn't rate it 4.5. This place and its employees are terrific, but I am frugal, and it was as fabulous as the handful of "5-rated" hotels that were half what I paid to stay here.

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