The Westin Bonaventure Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3577 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

worst hotels in the world

RAMIN R on Feb 15, 2025

I went to this hotel yesterday and I did not find anyone at the front desk and the mens bathroom was a disaster and the hotel traffic was non-existence which I am not surprised !!! I called the hotel yesterday and I have left massage yesterday for general manager of the hotel and they still have not called me back which tells me they do not have a general manager of the hotel !!! Please do not stay at this hotel even if it is free !!!!

TripAdvisor users rated this property 2 out of 5

Subpar

Departure17456410261 (Sacramento, California) on Feb 02, 2025

Lots of aspects that could use improvement. When we checked in, we asked for any upgrades as we were on a birthday trip and the agent didn't bother to even look before saying no. Or celebrate in any kind of way. Perhaps they were sold out? The room type we paid for was a "city view" but the direct view is just a building... if I knew the view would be like that I wouldn't have bothered to pay for additionally for a "view". You have to stand up and lookout the corner to actually get any kind of view. Our view was the building and elevators full of people going up and down. No privacy whatsoever so we kept the curtains drawn anyway. Asked for a microwave and was told it would be an hour wait? Staff seemed very disorganized as I asked if I could store some takeout as I was in a rush- I was told by the front desk I could store it with the bellhop to which the bellhop then refused?? Rooms are outdated. The hotel is not centrally located. No restaurants or really anything within walking distance. The only reason I will give two stars is because we were given a complimentary hour late check out. Safe to say I've stayed in way more accommodating Marriot's in the area and I will not be returning to this one.

TripAdvisor users rated this property 5 out of 5

Stay here:)

Maura T on Jan 07, 2025

We actually stayed at this hotel on two occasions throughout the Christmas season. The first was one night, the night of December 28. We had just arrived from Los Angeles from New Brunswick, Canada. It was our first time in the LA area and we were unsure what to expect. We chose this hotel based on the trip advisor reviews, and its location. We were very impressed with both the hotel and its location. We found the valet parking price quite high, but soon realized it was reasonable for the area and the valet staff was very friendly and efficient. We had a city view which was incredible! And we were able to walk to Angel flight as well as the MOCA and highly recommend that you visit both. The housekeeping staff was very friendly and did not hesitate to bring us extra towels and toilet paper whenever asked throughout our stay. Let me add, although we checked out on December 29 we returned on the 30th and stayed for three nights. We only left on the 30th so that we may travel to Anaheim and visit Disneyland. During our three nights stay, we attended a Lakers game at the crypto.com center, which was easy walking distance. We had dinner at Joey DTLA, which was fabulous and within walking distance. We also walked to and enjoyed the Gloria Molina Park. And, we experienced our first ever Waymo ride. We ate dinner one night in the hotel restaurant located close to the front desk check-in. Our server was lovely although she admitted coming to Canada once and found it too cold to ever return. :) If you’re looking for a place to stay in downtown LA with great customer service, clean rooms, and amenities, and close proximity to many many DTLA experiences than I highly recommend the Westin ! I also want to add; we had a room with two queen beds, which also had two chairs, both of which were occupied almost 100% of the time we had in the room by my husband and my son as they were mesmerized, looking out the window at the view.!

TripAdvisor users rated this property 4 out of 5

Beautiful and Large Hotel, lacking Breakfast Buffet

vikkitennis (Goodyear, Arizona) on Jan 04, 2025

We stayed at the Westin Bonaventure in Los Angeles for four nights, during our Rose Parade Trip/Tour. The room was on the 25th floor, efficient elevators, and a very clean room. Quiet too. Good bed, pillows:so-so. However, the fireworks going off on 1/1 and 1/2 is not their fault with a band outside, but the sound machines helped! The breakfast buffet is nice, but boring. I appreciate they kept the Asians in mind, and had tortilla chips and guacamole with salsa (!) ( that is a new one for us) but the hot dishes were the same daily: eggs with chorizo, eggs Benedict, Scrambled eggs (for me) hash browns, boring toast, along bagels (where was the jam?) the fruit was good, and they also had yogurts bran muffins were a 5/10. The lunch and the two dinners served by the restaurant/hotel were very good on 12/31, 1//1, and 1/2. Very good! I give it four out of five stars for the breakfast reason. Large hotel: you can become lost..!

TripAdvisor users rated this property 5 out of 5

An updated, comfortable, luxurious classic

bmilesnyc (New York City, New York) on Dec 29, 2024

The Westin Bonaventure is a classic, comfortable and luxurious hotel. The rooms just had a refresh, so it's also gleaming. I love the 1970s modern architecture, which is like stepping into a time capsule of sorts (in a good way -- like you're visiting a cool, updated museum). The best thing about this hotel is the staff: Everyone is super-friendly, from the front desk to housekeeping to the folks working at the various restaurants, including the Cafe Now in the lobby and the fantastic LA Prime steakhouse on the 35th floor. They also recognize Marriott "elite" status consistently -- with upgrades and other nice treatment, which I really appreciate.

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