The Westin Bonaventure Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3556 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Honest review

desmundgoh (Singapore, Singapore) on Jun 19, 2024

Disappointing for a Westin establishment. Couldn’t find my booking during check in even though I prepaid 4 nights stay via Agoda. Eventually found my booking after close to 45mins and they gave me complimentary breakfast for the long wait. Room’s safe is faulty and couldn’t get a replacement or repair. Rooms are outdated and could use a renovation. Room service didn’t provide new towels and restock the facial Kleenex tissues. Only sent up to room after request. Room service missed my room cleaning for a day and they couldn’t send anyone up as all the room cleaning staff are done for the day. Location is a distance away from the nearest metro station. Beds and pillows are very comfortable to rest in, one of the best we have ever slept on in a hotel. On the last day, hot water for showering is inconsistent even after 8hrs servicing. Room cleaning also didn’t top up shower gel and shampoo. Really disappointing.

TripAdvisor users rated this property 4 out of 5

40th birthday trip to LA

Imranstravelapple (London, United Kingdom) on Jun 18, 2024

Hotel entrance and lobby area is grand. It’s also iconic and for those of you old enough the film true lies Arnold shwarzenegar was filmed here. There is a bar located in the centre. The location is good if you’re looking to stay somewhere in downtown. There is a convenience store 2 blocks down around 10 mins. There is also a 7/11 however this is a little over 15-20 min walk. The hotel is huge. The rooms and floors are located in different towers. All floors have free ice machines located in the centre of the floor. The beds are comfy and we got a good nights sleep no issue here. The bathroom is a decent size with a tub. The breakfast has a good choice and you can request a delicious eggs Benedict included. We want to thank Rosemary one of the duty managers as we had an issue but she quickly resolved this. She listened and provided a stellar service. I want to extend our gratitude to her meeting all our needs during our stay. She is a real asset to this company.

TripAdvisor users rated this property 1 out of 5

Horrible customer service.

Boru68 (New York City, New York) on Jun 17, 2024

I’ve been on the phone tonight for close to an hour trying to cancel a reservation that was mistakenly made. They say they can’t cancel it. Wt!?!?! I was on hold for a manager for 15 minutes and transferred to a line that just rang. Terrible customer service. Will update.

TripAdvisor users rated this property 2 out of 5

One Night Stay Was Enough

DanKron1982 (San Mateo, California) on May 14, 2024

I stayed here for one night while in DTLA seeing a comedian as part of the Netflix Is A Joke festival. The front desk and valet personnel were very friendly. The hotel itself is old and the rooms are in major need of remodeling. The room I was in had the smell of old smoke. The carpet and furniture was dark colored which made the room seem dark. I would not stay at this hotel again.

TripAdvisor users rated this property 5 out of 5

How to win a mansion we are not allowed to say her you go again. Zebras are not allow in the South Pole because they wil

Vincent A on May 14, 2024

The eagle has landed.once upon a time the little boy ran to the supermarket then he found out he won a free car and a free mansion and a free boat. The little boy said supercalifaglisticexpealidotios and want afraid to go fishing on his boat. Although his bank account was correct.

View All