The Westin Bonaventure Hotel & Suites reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

3439 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

4 days in California

nuhar2018 (Valparaiso, Indiana) on Jul 04, 2022

Beautiful, new and clean hotel. Service is slow. It took them 3 hours to give us our rooms upon arrival. Bedrooms overlooked the Disneyland and wenjoyed the fireworks nightly at 930. We had breakfast included, but the menu never changes fo4 days. We ate the same breakfast everyday! I got fed up of the same thing. They should change items every other day! Bedrooms are ckea, mattress comfortable, sheet and towels are fresh. All employees are curtouis. We enjoyed our stay.

TripAdvisor users rated this property 1 out of 5

Stay somewhere else

e874 (San Marcos) on Jun 26, 2022

I cannot recommend this hotel. Check in took 1/2 hour. Room surfaces had residue from previous guests. Wifi doesn’t work. The 1990s called and want their decor back. It’s clear that Marriott cares more about profit than they do about their guests. The only bright spot is valet parking.

TripAdvisor users rated this property 4 out of 5

Great attentive service and good DTLA location. Rooms are good size, but a bit dated.

lazydiggy on Jun 23, 2022

Excellent staff/service - really great people across the board from the valet, front desk, restaurant staff, to the room staff. I usually associate Westins with young professionals, but this crowd was pretty diverse - more like a polite cruiseship crowd (I don’t mean that in a negative way) The hotel’s massive layout is eccentric and confusing. The room we stayed in (a small suite) was a great size for a family of three. Rooms are clean, but are due for an upgrade/renovation. Solid breakfast buffet. Good Wi-Fi speed in the room - was getting 80+ mbps TV’s are not internet-connected, but the HDMI ports are accessible.

TripAdvisor users rated this property 4 out of 5

Decent Stay, Solid Hotel

skrauser1130 (Hillsborough, California) on Jun 22, 2022

For the price, a good deal. Lobby bar and 24-hour coffee shop are convenient. Room was clean and comfortable if a little dated. Valets were hard working but a bit overwhelmed at peak times. Leave extra time if you need to drive somewhere. Valet parking fee is $50 per night, so you might want to investigate other options nearby. Connection to moviemaking is cool. I’d stay again.

TripAdvisor users rated this property 4 out of 5

No complaints

2BEis2SKI (Charlotte, North Carolina) on Jun 20, 2022

The Westin didn't really bowl me over during the stay but on reflection, everything was as you would want it. Room was clean, albeit small. Service was good (we didn't eat on site), I'm just talking about service staff meeting basic check-in needs. The room was small and oddly shaped given the shape of the towers. The AC worked well but we had to keep it on 60 the whole time and it was not 60 in the room. My only real complaint is your room depending on where you are is subject to full view of the elevators (and they can see you too). Rates were reasonable and being located on the edge of DTLA area means it's safe and there's lots of pedestrian traffic even late into the night.

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