TripAdvisor Traveler Rating

Somehow, it seems to me, that it should be possible to check into a hotel in a shorter time than your flight took. This is, after all, a “hospitality” industry. It’s not very hospitable to keep people waiting, as they kept me, for 45 minutes in line. This is especially true when the line isn’t all that long. In my case, they had at keast 10 check-in terminals and no more than two actually had a person manning them.m I am elderly and disabled and after about a half-hour of standing in line I had to order a wheelchair just to check into thi# place. My reward for the wait? A room with an outside elevator constantly appearing maybe 20 feet from my window! I called management and changed the room to one in which I could open the curtains without having strangers being able to stare into the room. More than an hour after I crossed the threshold of this place i finally got a passable room. No apologies, no credits for, say, a restaurant. Just the room I should have had within 5 minutes. I don’t care how good the hotel is (and this is industrial scale 70s modern) there’s nothing quite as frustrating as standing in line for 45 minutes to check in when there are no more than 7 folks in front of you, a lot of unmanned terminals, and nobody seeming to care. It’s a horrible first impression, and stupid for business. Why would anyone return to this place after being put through an ordeal like that? Hospitality indeed!

The room and the restaurants we ate in were very good. The guy booking the taxis was also very helpful. We were with a group that was touring Route 66. Our tour guide decided to have a good bye meet up and decided the 360° bar (floor 34) would be ideal as the downstairs bar was noisy with a corporate get together. We took our seats and a group of us ordered drinks. When it came to paying the waiter gave us one bill and would not split it. The impression I got was that it was too much trouble and we was too busy. Sorting it out with cash without his help was a real headache. Not everyone had cash with them. Needless to say we didn't drink there again.

Women in the front that check you in are some Rude dumb power trip sorry females. Never have been treated so poorly. No hospitality whatsoever I’ve been staying here for years and after the remodel it’s completely gone down hill I will never return

Stayed for two nights. I had a great room and the hotel had a great atmosphere. Plaques mourned the hotel tell you when this hotel had been used as a film set!

We were really worried about this hotel because of the bad reviews and honestly we loved it. It’s in a great location, the rooms are good - cleaned every day with fresh towels! Comfy beds. We just really loved the vibe of the place! We had food and drinks here and that was good quality too! Lovely staff on reception and at the bar!