Paradisus Los Cabos - Adults Only reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3750 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good resort in Cabo! With caveats

Julia R on Apr 06, 2024

The resort is beautiful. The views of the sea are stellar once you get past the pool. Rooms are very nice and remarkably quiet for a big resort! Rooms are very clean and people are accommodating. The pros: Raul and Pedro at the Asian restaurant made the trip extra special. They were very attentive and the food was delicious. They made us feel special and made us smile. Thank you Raul and Pedro! The cons: the wine, beer and drinks, as well as the other restaurants are mediocre at best. Definitely not as good as was expected for the price. Reservations required for dinner at any location was a real bummer. Limited drink service at the pool was very peculiar. Overall I would not come back. But Pedro and Raul were the shining stars of our stay. Thank you Cabo!

TripAdvisor users rated this property 3 out of 5

Cabo is beautiful and I’m glad I came but I can’t recommend this resort.

Robyn J (Oklahoma City, Oklahoma) on Apr 06, 2024

My first time to Cabo and it’s a beautiful area. I was surprised to see children every day at the “Adult Only” resort ! Food was average and having to make a reservation Every night in the 3 restaurants available was a pain. Room service was fast, but always cold food. The wine was awful, skunked and all the whites were more tart/sour than anything. The elevator was broken the entire stay at the building 1. They also had construction going right next to our balcony. The room was large and well appointed. The bed was fine and everything worked. The pool was beautiful but freezing cold. I think I got in once to my knees and got out in minutes. I’m so glad we didn’t upgrade to The Reserve, they were all with us commoners poolside, having the same underwhelming experience.

TripAdvisor users rated this property 5 out of 5

Tedd Lima makes the reserve upgrade absolutely worth it!!

Luna H on Apr 06, 2024

My husband and I visited for a couples vacation and stayed in the reserve. Tedd Lima was personal concierge and created all of our dinner reservations, helped us plan all of our excursions and was always available for our questions and made the stay absolutely wonderful!

TripAdvisor users rated this property 4 out of 5

Good first experience!

K W on Apr 05, 2024

My husband and I went to Paradisus Los Cabos for a quick getaway and had a wonderful time. The resort grounds are clean, well maintained, and all their staff (cleaning, pool, restaurant, reception, shops, bartenders) were polite, helpful, and always greeted us. Room - we had a king junior garden suite view. Nothing extravagant but spacious enough for two people with a cute balcony view of the cactus garden, birds, and partial ocean view. We did see whales breaching from our balcony which was amazing. We had one instance where our whole room electrical went down but it was fixed within an hour. Food - pretty decent food for the variety of dishes/flavors they provide. We tried Celia, Capella, Tokimeku, and Aqua Marina and liked them all. Tokimeku was the better restaurant out of the 4. We loved the cafe and ice cream shop! The food truck was fun to check out while hanging out by the pool, a good spot to grab a snack! Drinks - we loved the all inclusive drinks (from beers to cocktails, mocktails, smoothies, juice), but it seemed like some kind of sweetner was always added to drinks. Also, it's hard to get straight up juices without added in sparkling water, maybe that is just how it's done in Cabo. Pool - standard pool, a bit on the chilly side, but that's what a pool is, to hang out in. Beach - cute little beach, nothing to take home about but a total bonus. Events - not too much going on at night which we were ok. We enjoyed the live music and the fire performance show. Crowd - mainly older to younger couples, a few people younger than 21 were at the resort which isn't a problem. We saw maybe 1-3 kids during our stay but didn't bother us. The reason for 4 star and not 5 was because the check in process was incredibly slow and not straightforward. There was only one receptionist working when we got there, and we were told to 'wait' until our turn, and receptionist never got to us and started addressing other customers. When we did get checked in, we weren't assigned a room number and a personal concierge and were told to 'recheck-in' again to obtain those two items. The concierge was also kind of useless. He made it seem like he could help us get this and that, reserve cabanas, restaurants, but he booked us restaurants at times that didn't work for us and even when the restaurant was closed. He also hesitated to book us a cabana in advance so we never got one but it wasn't difficult to get a pool seat with an umbrella. All in all, it was a good experience and we'd come back to visit again!

TripAdvisor users rated this property 1 out of 5

The Reserve is a JOKE… Don’t waste your money!

Carlinda H on Apr 05, 2024

Paradisus Los Cabos is a literal joke. One star is waaay too many. The service and property are so bad you might as well stay at a Motel 6 with beach access. The food was awful in every restaurant; served COLD, no flavor, over-cooked in most instances. It’s so bad the guest are forced to go off property to find suitable dining accommodations, even the staff can’t find a good thing to say or a recommendation on property of anything pleasing to the palette. It wouldn’t be bad if their drinks were good, but they are weak and they use the cheapest mixes for margaritas and pina coladas so the drink is gritty with a horrible after taste. Even in THE RESERVE area where they brag about premium alcohol and stocked bars in your room… we received none of it. We are on day 3 of 5 here and still don’t have the dedicated concierge we were promised as a part of THE RESERVE PACKAGE, we didn’t get VIP check-in, or the private tour of the property (which is so small that you couldn’t get lost if you wanted to). We had to book all of our own reservations so far and even get our own car services to go off property. Don’t bother paying for an upgraded room or suite, every room on the property is the same. Nothing special about Reserve… they say it’s the view, but to be honest the garden view gives you just as much view of the ocean as you would have if you were in an ocean view room. The RESERVE lounge has food that has literally been sitting out ALL DAY long, the area is not maintained or cleaned all day. I went in for peace and quiet to journal first thing in the morning and couldn’t find a clean table or place to write and no one was in a hurry to clean and prepare for the guests. The desk staff are rude and unconcerned. Check-in is a frustrating and cumbersome process and does not make you feel welcomed. The male staff are so busy flirting and asking for your phone number that they can’t do their jobs and follow thru. I communicated with the staff for one month prior to coming to the property and should have cancelled based on their non-responsiveness and their inability to follow through on answering questions and calling back. We arrived without the upgrades or special requests being fulfilled and none of the reservations being booked. With all of this not one staff member has taken ownership or apologized for the experience we’ve had and they continue to drop the ball. Please save your money and stay somewhere else.

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