TripAdvisor Traveler Rating

This was my first time to Jamaica. The only issue I had was I booked a room with 2 beds and was given a room with a bed and sofa bed. This isn’t what I expected. Then we have sugar ants in our room.

Overall it was an amazing stay with friendly staff. The only thing I didn’t enjoy was the continuous banging on the roof of our stay 7am every morning by the workers. We had to change our room. But once we changed our room they were painting our stairs and couldn’t get to our room until it dried. Our first room the patio door didn’t fully lock either so we didn’t trust that.

Travel Club booking reservations is at its weakest point. The telephonic reservation must go. They were too many mistakes made and no history of what was said. The discounts for travel club members are too small. I personally doesn’t think the there is any benefit to be a travel club member. In the beginning it was more favorable to be a member know it’s more geared towards the business side of it.

My wife and I have stayed at this property annually for over a decade now. Some of the many reasons we return time and time again are the property, staff, restaurants, private beaches, etc. Unfortunately, the property is falling into disrepair. Our room which is one of the top room (villa) for example both sliding doors were broken, it takes a huge amount of force to open and close them, the front door looks like it was kicked open causing the door to loosely close. The TV just refused to work. When it rains out, a puddle formed in the bathroom due to a leaking window. Housekeeping was not reliable, not showing up some days. On top of that, the whole property is becoming dilapidated, painting, mold,missing tiles in the pool, and when it's raining, the main building roof leaks badly in a large number of areas. Pool towels are never available. You are also harassed by the travel group to spend hours of your vacation listing to how you should spend 6 figure on their vacation packages. I really hope upper management reads this and rethinks the business model that is currently in place.

This place makes you feel like family!!! Top notch service, beautiful property, gorgeous views and amazing people. We will never stay anywhere else when we travel to Jamaica. Thank you Amoy, Gillian, and Shernette for another incredible experience! Highly recommend!!!