TripAdvisor Traveler Rating

Need to do a customer service training for all staff. Need to ensure utensils and rooms are cleaned properly

the worst food ever; electricity went out; slip and fall hazards not addressed; no resort activities especially when it rained entire week

Been many times and loved it but not very happy with the pool areas and grounds it's looking tired needs some work doing now. Painting, tiles in main pool missing. Furniture looking tired in all areas. Food quality and choice was very poor this timemore like 3star quality. Won't be returning for a while lots of unhappy returning guests too. Lifts are hard to use for a wheelchair user as it's not level has thick marble tiles so a gap between lift and lobby floor the wheels get stuck in the gap. No ramp access into miss lous so need to get out of wheelchair. Ramp near JERK hut needs repairing as very hard to get over it with wheelchair. Basically the hotel needs to renovate furniture is looking tired and pool needs tiles fixing back on everywhere as its such a loverly big pool but just looks a mess now. Areas need painting also

This is our second time at Grand Palladium Lady Hamilton. We love the hotel, the food, the service. Best of all is the day time entertainment team, Dermonique was great, always smiling, encouraging people to join in without pressuring people. We had a few rainy days and Dermonique and the team kept everyone entertained in the main bar for hours. Can’t recommend this hotel and experience enough.

The only thing I could say negative was that I did not stay longer..The service was great and it was so clean. We would have liked to have saved some money but Vacations are expensive. Jamacia is so beautiful and the rooms are large and beds are so comfy.. Like I said before, I wish I could have stayed longer...