TripAdvisor Traveler Rating

Nice place to come as a family, couple or group! Visited with my friends. Most of the staff are very courteous&helpful. Just a handful that seem unhappy/treat people bad. Keisha was great at organising too!! Sadly I dont remember the names of most of the good staff that I encountered there, they were the majority ;). Food was ok though was pretty much the same selection for every day when we stayed over. That said, i think they are trying to make do with what they have. I think many people cancelled not realising that the hotel is 95% intact. Its definitely a place I would visit again!!

POP employees Daniel and Shantee are amazing. We did a chocolate tasting and had an amazing time. Very knowledgeable and made our experience fun and educational.

Daniel and Shante are awesome in all they do at the Grand Palladium! Shants is great with the kids af kidsclub and Daniel is wonderful parr of POP

This holiday was one big disappointment. The staff was very arrogant and did not care about the guests like people working in hospitality sector normally do. For exame, even though a freshly made smoothie was included in the price, you could forget about being served unless the bartender saw you bring a tip. It was loud everywhere all day long, so there was no way you could truly relax. And it was impossible to swim in the sea. You can bath there, but not swim, as they limit the space where you can stay inside the water to a minimum. The location by the sea is great, but while that normally means a nice swim, this is not the case here. Life guards whistle at you and you cannot negotiate anything, even if you mention you were a professional swimmer; a real disaster! We have traveled the world and always regret when we cannot extend the stay. Grand Palladium Lady Hamilton is an exception. Pity and shame.

We spent two weeks there in Nov. 2024. 1. The staff was very arrogant and unhelpful. We covered the whole world and never experienced something like this. 2. Location is good, directly by the sea with a few beaches. 3. Swimming in the sea? They place buoys so close to the beach that you really miss the opportunity to take advantage of the beautiful sea… Real disaster. When we swam behind the buoys, they asked us to talk to the security director of the hotel and threatened us. This is insane! 4. Rooms: some are good with a nice view, but some are so close to the stage where the disco played every day that it's difficult to relax. 5. There is a big choice of restaurants and cafés. Don't expect to be served unless you leave a tip. All in all, they seem to not know what hospitality means. You feel like an intruder.