TripAdvisor Traveler Rating

We stayed for 8 days with a group of friends. Despite the fact hat we came 5 weeks after the hurricane, the resort did not disappoint! Special thank you goes to the entertainment staff by the main bar near the volleyball court: Orlando S., Daniel B., Wesley H., and others. They made our vacation so much fun, going above and beyond to ensure we have a wonderful experience!!! From playing volleyball with us to wiping chairs from the rain so that we could sit comfortably, you name it! Also great was the bartender Roy. We will definitely come back!

My Reservation cancelled due to Hurricane Melissa and resulting travel disruptions in October 2025. I asked for a refund and planned to reschedule in 2026. I was a furloughed employee and wasn't getting paid in November 2026 so I needed the money until Congress passed the budget. The hotel and Grand Palladium Hotel group refused to send me my refund. I've contacted Andrea Carranza &Ramiro Arellano of the Call Center Palladium Hotel Group, frontoffice.jamaica@palladiumhotelgroup.com; Ayesha Nichol-Patterson reception.jamaica@palladiumhotelgroup.com and they refuse to issue my refund. The timeline is below: Timeline November 2, 2025 – • Reservation cancelled due to Hurricane Melissa and resulting travel disruptions. • Refund of US $1,231.19 expected under Flexible Pay Now cancellation policy. November 7, 2025 – • Palladium informed you that the refund was “processed” on this date. November 7–December 1, 2025 – • No refund appears on your account. • No transaction shows as pending or incoming. [Date of Andrea Carranza’s Email] – • Hotel states they are experiencing issues with refunds from late October and early November. • States refund “should appear by end of next week or first week of December.” 6 days later (your follow-up) – • Refund still not received. [Date of Ramiro Arellano’s Email] – • Confirms refund “was sent” on November 7 but was not processed due to a system error. • States matter will be escalated to Finance Manager. • Cannot provide direct Finance contact. • No new refund processing date provided. • No transaction reference number provided.

From the start of the trip, everything has been fantastic. Beautiful grounds, large pools, spacious rooms. Bartenders are very generous with the booze. Only hiccup was it took 6+ hours and 3 calls to the front desk to get a crib to the room after it was requested at check-in. Finally got a crib after 9pm which is 2 hours past bedtime. Special shout out to Odaine at the Sumptuori Asian restaurant. Exceptional service and delicious food.

Nice place to come as a family, couple or group! Visited with my friends. Most of the staff are very courteous&helpful. Just a handful that seem unhappy/treat people bad. Keisha was great at organising too!! Sadly I dont remember the names of most of the good staff that I encountered there, they were the majority ;). Food was ok though was pretty much the same selection for every day when we stayed over. That said, i think they are trying to make do with what they have. I think many people cancelled not realising that the hotel is 95% intact. Its definitely a place I would visit again!!

POP employees Daniel and Shantee are amazing. We did a chocolate tasting and had an amazing time. Very knowledgeable and made our experience fun and educational.