TripAdvisor Traveler Rating

Great service friendly staff couldn't

Alifia and Mimi during the rum tasting was so much fun and had great attitude.

Fantastic way to spend an hour Althea and Mimi were amazing

An Unforgettable Stay with Exceptional Service! We recently wrapped up a vacation here and had an absolutely wonderful time! The resort layout is fairly compact, making everything easily accessible within short walking distance. There are some carts that drive around if walking isn't your thing though. The pools, beaches, and beach club were well maintained, offering beautiful clear water with almost no seaweed, and the members' pool was a wonderfully quiet escape. What truly made our trip unforgettable, however, was the staff's hospitality. The entire staff on the property were consistently polite, warm, and inviting. We want to give a special recognition to the standout team members who truly went above and beyond for us: Orlando Perry at Bhogali, who helped make it the better of our restaurant experience on the property. Samantha Findalor at Sumptuori, where we enjoyed sushi which was impressive for an all-inclusive. Sherika and Roberta at Posiden, whose service completely made the dining experience worthwhile. Omar at Mo' Bay, for starting our mornings right at breakfast. Grantel at the Blue Lagoon lunch buffet. Sherice and Imani at PTC provided excellent service for their members Carl the bellman at the Travel Club for his top-tier hospitality. We also have to give a huge shoutout to the spa, the deep tissue massage from Cors and Tania was absolutely amazing and incredibly relaxing. Additionally, the hydrotherapy cold plunge was outstanding and provided the perfect, refreshing relief from the sun! While our overall experience was great, there are a few areas where we see opportunities for improvement: Accommodations: On the plus side, our room was always cleaned and maintained wonderfully by housekeeping. However, they did use a queen-sized sheet on our king bed, so it didn't quite fit or stay put. This was only after the first sheet change of the stay. Also, because the resort plays fun outdoor music late into the night, the rooms can get a bit loud—bringing a sound machine is definitely a necessity if you are a lighter sleeper. Dining: While Bhogali and Sumptuori were outstanding, the food at Posiden and Portofino felt a bit average. Additionally, it would be great to see better condiment availability (like ketchup, mayo, and mustard) for the cafe sandwiches, and we found the desserts containing gelatin to be a bit disappointing. Travel Club & Maintenance: The Travel Club sales pitch was quite time-consuming and unexpected since we were already signed up. The club's reception area would be much better if it were larger and featured a more comfortable, lounge-style setup. The reserved members' beach chairs could also use better monitoring to ensure non-members don't occupy them. Everyday there was someone using them, on more than one occasion there were members having difficulty finding a seat which led them to leave. Some of these people were told to leave, and most did immediately, but some did not and there was no follow-up after the initial contact. Lastly, while the cold plunge was a highlight, the rest of the hydrotherapy area needs a little attention, as there was no running water in the foot path during our visit. Despite these minor areas for adjustment, the positives outweighed the negatives. Between the great service, the beautiful beaches, the dining options, and even the abundance of cute resort kitties on-site, we had a fantastic vacation and left with wonderful memories!

Cooking experience with Daniel and Ian was an excellent and delicious demonstration and presentation of ackee and saltfish, Jamaica's national dish. 10/10