TripAdvisor Traveler Rating

I am writing this review while still staying at Grand Palladium Jamaica Resort & Spa, because the situation is so serious that it cannot wait until after departure. This is my fifth day at the resort, and I am still unable to properly use the accommodation I paid extra for. I upgraded to a Signature Level Bungalow, expecting comfort, reliability, and a higher standard. What I have experienced instead is not just disappointing — it is alarming. Food & Service: Completely Below 5? Standards Problems started with food and service. Buffet restaurants regularly run out of basic items. On multiple occasions there was no plain yogurt, no granola, and no proper breakfast selection, while guests stood in front of empty stations waiting far too long for replenishment. Even real orange juice is not available — instead, an artificial, chemical-tasting drink is served. Staff appear indifferent, and guests are forced to repeatedly ask for the most basic necessities. This is not five-star dining. This is operational failure. Technical Condition & Safety: A Serious Concern The most disturbing issues are technical and safety-related. • Roofs leak during rain. • Restaurants and public areas are periodically closed because water pours from ceilings. • Water leaks through openings intended for electrical installations, creating a clear safety hazard. This is not “weather inconvenience.” This is systemic neglect of infrastructure. Signature Level Bungalow: Five Days Without a Usable Shower Despite paying extra, I have now spent five consecutive days unable to properly shower. First bungalow: Upon check-in, the shower was unusable. A technician came and made temporary adjustments; the shower began to work barely acceptably, though the quality of work was poor. However, the same day, the entire drainage system failed, and dirty sewage water flooded the shower, toilet, and jacuzzi. The room became uninhabitable, forcing the hotel to relocate us. Second room (after relocation): The replacement room is also in poor condition. Balcony doors have large gaps, and the shower again does not function properly. • Initially, there was no warm or hot water at all. • After another technician visit, slightly warm water appeared, but only at an absurdly low pressure. • When warm water is selected, flow drops to about 1–2 litres per minute, making showering physically impossible. • To get usable pressure, the water must be switched to cold. As a result, we have now spent five days without a proper shower in a resort marketed as five-star. Additional issues include: • Old, torn, dirty sunbed mattresses on the balcony; • overall neglect inconsistent with Signature Level standards. To make matters worse, technicians repeatedly entered the room wearing dirty, mud-covered boots, leaving visible dirt behind. No one returned to clean the room afterward. Management Failure & Guest Relations Despite repeated reports: • emails were ignored; • front desk visits produced no resolution; • the Guest Relations Manager, Syrecka Tucker, stated in writing that the hotel “cannot meet my requirements,” suggested early check-out, refused further compensation, and redirected me to TUI. Requesting a functional shower, safe accommodation, and basic hygiene is not a special demand — it is the minimum. Final Note (While I Am Still Here) This situation is still fixable today or tomorrow, while I remain at the resort. I expect senior management to finally engage, resolve the accommodation issues, and take responsibility. If not, this matter will be escalated further, including to partner tour operators such as TUI, who should be fully aware of the current condition and safety risks of this property. To future guests: think very carefully before booking. To hotel leadership: you still have a narrow window to act.

On arrival check in at the Level Signature we were upgraded to a Bungalow which was truly amazing since we were celebrating a special event. They took the time to explain everything we needed to know about the resort and also took the time needed to answer all of our questions. I was happy to have chosen the Level side since you have a private lounge to use any time you like so if you need a relaxing place to play cards or just talk it IS a nice place. The room was spacious nicely cleaned every day and the fridge was replenished every day with beer coke sprite..... and also left us chips and peanuts has a snack. The resort is beautiful. The grounds are really nicely kept and clean. One thing I really appreciated during my stay is that I didn't have to wake up early in the morning to find chairs either at the pool or at the beach. More then enough for everyone. The buffet was really good a lot of variety every day. We tried the El Dorrado - the Saymaica the Peseidon and the Asian with the cooking chef and they were all good. The beach is not one that you will be able to walk for a long period of time. So if you are a beach walker you may be disappointed. We knew this before going to the resort so we were fine with the outcome. There was more seaweed than usual only because of hurricane Melissa hitting them but nothing to stop you from going into the spots that were cleared up. There is also a beach at sunset cove that is really beautiful to swim at. The pool. WOW! it is absolutely breath taking. Yes there are a few tiles missing at a particular part but only in that section so you can be careful. There is a pool bar always fun . The entertainment was also good a Bob Marley tribute we attended was also good. You have a singer around 7 almost every night on the second level beside the bar. Also on the second level there is a coffee shop and you can get any kind of coffee you can think of. What a great place. I had heard of some reviews where they said some waiters didn't seem to happy. I have encountered very few that didn't look to happy. On the other hand they thanked us for going to Lucea to their resort to support them even after they had the hurricane they were grateful and so was I. I will take the time to tell you a little incident that happen one morning. Has it had rain the night before some the tables were still wet. As I'm walking to head to my chair don't I hear from an elderly gentleman : "HEY CAN YOU WIPE THE TABLE> No hello excuse me could you please............some travelers are rude and if sometimes not every one has a smile on there face well don't hesitate to say to yourself they may have just met the biggest idiot. Because I had witnessed this I went to her gave her a tip and told her how much we appreciate the work she does for us every day and not the let this incident ruing her day. I am not good with names but these are a few that I wrote down: Thank you Tia thank you to Bartender Kerry and Bartender Mario. All in all I will be going back to this resort. Miss it already. GO YOU WILL NOT BE DISAPOINTED.

Miss Shanique McLaren at the Infinity Bar makes the absolute best Mango Mojitos in the world, best drink I’ve ever had in my life. Her service is beyond amazing!! Seek her out, you will not be disappointed!

Amazing week at Grand Palladium. Meals were excellent. Room service was daily and great. The mini fridge in our room was kept full of water at our request.

Excellent, rooms, food. Service, entertainment, spa, housekeeping pool, beach, transportation and staff.