TripAdvisor Traveler Rating

Here now and after a long flight snd very long airport walk and security/passport to finally reach the coach. Check in at hotel was painfully long, I could not understand why they diid not have bands in reception, when each couple checked in the guy had to keep going off to get bands. I recommend this hotel to 4 family members and 2 Friends who joined us on our trip to the palladium. They were already very frustrated by the check in experience. Rain was pouring from the ceiling and the floors were swimming with water. Buggy took us to our rooms, room was very disappointing , Optics bar had disappeared. Cracked tiles, jacuzzi was in an awful state. We had one pillow each. My sister’s room was just as bad, but they did have a sea view. Being this was our second visit in two years you’d thought we would have been given that room. I went reception to complain about various things regarding our room. From getting to desk and getting to our room change same block different floor, took nearly an hour. I mentioned things that were since 2024 , TUI did ring to say there were renovations going on due the hurricane. Our party decided we would still go because of our experience when visiting in 2024 march. No one mentioned that the adult pool was reserved for the signature guests as was a beach. I was very disappointed to get year and so much had been taken away from the average paying guests, Especially I had recommended to my family and friends who joined us . I did mention this to reception and he had no answers regarding the changes, but said we could upgrade to signature level. We had already paid £2500 to book to stay here, why would we want to pay £250 per room per night as quoted to grade up, apart from not being able to afford it there was the that what you get in my opinion wasn’t worth that kind £££. We were all excited about coming back , the experience we have encountered has but a real damper on our holiday so far. After experiencing the changes and not being informed of all of the changes I will definitely not return. Wish I had changed when TUI rang to tell us about the building work going on. Also you do get the by the signature team at check in who promised you of free gifts to gill out their printed out questions.

Excellent stay at Lady Hamilton! Was signature level and had no issues with a la cart reservations when assisted by building concierge. We did all of them and our favorites were Poseiden, Indian, and Sumptuori, but ALL had exceptional service and food. We also loved Blue Lagoon for breakfast ( buffet) and Poseidan at lunch ( a la carte). Our fridge was stocked daily and housekeeping was exceptional. We also enjoyed the Signature lounge for a night cap and the Infinity Bar for a pre dinner drink with live entertainment. Live artists were great; karaoke was horrible! All staff we encountered were friendly and VERY service oriented. The staff is was made this stay Jamazing!

erything most enjoyable ,staff most courteous and friendly ,much space in all areas and aspects ,making all most comfortable and convenient .

We ate at the à la cart restaurant Poseidon. This was hands down the best one here. Situated next to sunset cove. Book about 6.30 so you can enjoy the sunset. We were served by waiter Demoy who was just lovely. Perfect date night.

My experience at this hotel was extremely disappointing from check-in through check-out. Unfortunately, the staff and management demonstrated a significant lack of communication, accountability, follow-up, professionalism, and overall commitment to guest satisfaction. Due to the issues encountered during check-in, I was promised additional accommodations and even provided paperwork confirming them; however, nothing was ever delivered. Staff also failed to follow up as indicated. Throughout the stay, communication was inconsistent, concerns were handled poorly, and no one appeared willing to take responsibility for resolving the issues. To make matters worse, a birthday surprise that had been planned for me was negatively impacted, yet no apology or effort to rectify the situation was offered. The check-out process was equally frustrating, taking approximately 30 minutes because only one staff member was working the front desk. The interaction was discourteous, and once again, there was no acknowledgment or apology for the inconvenience caused. Additionally, my family experienced issues related to my nephew’s wedding accommodations. My nephew requested that his wedding dinner reservation be pushed back by one hour and was assured by a staff member, who identified themselves as a manager, that the request would be accommodated. We later discovered that the individual was not actually a manager, the reservation had never been updated, and the wedding guests were forced to rush unnecessarily to get dressed and arrive at the restaurant on time. This added avoidable stress to what should have been a joyful and memorable occasion. There are additional concerns that I intend to address directly in a formal letter to corporate. Needless to say, I will not be returning to this resort, nor would I recommend it to others. Thankfully, despite the circumstances, I was still able to enjoy meaningful time with my family and friends because we chose to make the best of the situation.