Hyatt Zilara Rose Hall reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7604 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Everything

Catia B on Jun 15, 2024

This place is amazing . Everyone was extremely nice and welcoming . The workers all know how to cater to all guests . I want to do a special acknowledgement to one special guy who made me and my hubby feel so good . Mark at the bar is exceptional. Good convo always the best personality and remembers what you like when you talk with him . Also Chef Vanessa for introducing us to the Dasheen dish . She was so pleasant and explained to us in detailed what the dish consists of bc it was tasted so good . . Also Shameka , Shelly , Ronaldo and everyone else that went above and beyond our needs . We love this place . Perfect perfect perfect ??

TripAdvisor users rated this property 1 out of 5

Nasty resort, drug dealing staff

clf7505 on Jun 14, 2024

The resort needs an update. Rooms had the smell of mold and mildew. The lifeguards at the pool (saw it first hand) are selling drugs to guests. Won't be back....

TripAdvisor users rated this property 5 out of 5

Great place for fun and relaxation

dorish984 (Bloomington, Illinois) on Jun 14, 2024

Our experience was amazing. The venue tended to Kate to a 20s and 30s demographic which was fun, but it would be nice to have more offerings for mature visitors who prefer a more laid-back experience. The venue was very clean with many restaurants to choose from. Staff were willing to go out of their way to help.

TripAdvisor users rated this property 5 out of 5

Take me back ASAP

LaQuana A (Wilmington, North Carolina, United States) on Jun 13, 2024

Staying at the Hyatt Zilara in MoBay Jamaica was absolutely worth every dime. The service and staff were amazing, the food was delicious as were the drinks. I definitely recommend this all-inclusive resort if traveling to Jamaica. The excursions and layout of the property was great and we had a wonderful time celebrating our newly minted doctor's graduation. Also the reggae catamaran cruise was amazing - it was the most fun day we had so definitely at least do one excursion.

TripAdvisor users rated this property 1 out of 5

Terrible Experience

Taby302 on Jun 13, 2024

Very bad experience start to finish! I cannot believe Hyatt came down to this level where there was a insects in the room, this was my second stay in the resort I came back because of the excellent stay and experience in April of 2023!! But not again it was stressful ?? to get to the right room! my credit card was hacked in first hour by card reader I had to lock my card due to on going charges coming through from someone in the resort!

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