Hyatt Zilara Rose Hall reviews
7936 TripAdvisor reviews
Yearly Girls Trip
michelekM3264VY (United States) on Feb 15, 2025
Resort has a beautiful facility and the opportunity to be top notch. Lack of service people while to many 'entertainment" people. The servers are working hard but there are not enough of them to cover everything and make their drinks. Italian Restaurant was very disappointing. The crew on the Sail Boats are great! Went several times.
Pretty good
Phil G (United States) on Feb 14, 2025
They did many things well, but some things are just annoying. The daily schedule that they have you download doesn't always correspond to what happens. They had night entertainment that wasn't on the schedule, so we missed it. They were always late for activities. When you asked "they are at lunch" or "they are in a meeting". The fitness schedule was not correct on the schedule two days. "oh, the person who does the schedule on line is away." We asked them come and pick up our bags at 11:30. At 11:50, I finally just carried them my self. The food was for the most part very good, but service was sometimes very slow. One meal the scallops were raw in the inside, and the steak cold. but mostly the food was excellent. I told the concierge in an email and he/she never responded. The beach is small, and had rocks. I should have brought water shoes. It was windy, but that is't the hotels fault. They don't have enough umbrellas or shade, maybe because they want to sell their cabanas.
Jamaica Mon! Don't worry be happy!
Sam J (Ontario, Canada) on Feb 14, 2025
We spent a week here this Feb and had a great trip. Yes the resort is showing some age/wear and tear... But in 20 years of traveling and probably 35 resorts I didn't notice it to be drastically worse than others. The groundskeepers were busy and maintenance team were always fixing or painting. We didn't experience the cold shower problem so I cannot speak to that, room was relatively updated and comfortable, yes the stale musty smell in room was present just like every other Caribbean resort. But the room was always clean and housekeeping did a great job. Yes the hallways remind you of an older hotel and have a strong air freshener odor but we didn't find it overwhelming or offensive. The a la carte restaurants were good and food was good. Staff were very friendly to us, and we found you got what you gave; meaning if you were smiling and friendly they were in return. Pools were great, drinks were on par with any resort. The jerk hut near the beach was delicious as was the pizza bar I believe it was at Calypzo, perfect for quick lunches while you're enjoying the pool or beach. My only complaints would be the "Playa" group trying to push their "travel agency" which they insist is not a time share... But found it pushy and I don't care for that. Second complaint was other guests were rude and didn't keep their crotch goblins (children) under control; they were loud and rude with minimal parental oversight running loose pushing their way around in the buffet and resort. The other guests can't be controlled by the resort so I do not fault them, but other guests should be courteous of others and remember if they choose to bring their kids that they're responsible for their kids... Don't belly up to the pool bar letting the kids run amuck. Overall I would completely return to this resort and had a solid week enjoying paradise
Great resort but rooms need a re-fresh!
Angela L (Atlanta, United States) on Feb 13, 2025
5th time staying at the resort! Always a great time, the Z entertainment team is the best part of the stay, they entertain you non-stop! The pool activities and swim-up bars are awesome. The only negative about the hotel is the rooms are getting a bit run down, definitely need a re-fresh. The swim-up rooms are great and give you direct access to the main pool!
Repeat visit was good at Zilara
travelfamily65 (Indianapolis, Indiana) on Feb 12, 2025
Overall good stay for our repeat visit. Food was good and staff friendly. Individual entertainers were above average compared to other carribean resorts. Pizza Oven was the best we have had in Jamaica and close to the best in the US. Good service and would recommned.