TripAdvisor Traveler Rating

Great facilities. Excellent people and service. Donovan at the Prestige area at the beach is exceptionally caring and attentive. Same with Valentine, Tanya, Berris and Devon at the Prestige Lounge. Only slight negatives would be the muddy/weedy water at the beach. Food selection and quality 7/10.

First of all, it was amazing. From the first day to the last of our 7 day stay. When came with no intentions of joking the “The Club”, but when we did, a whole world of opportunities opened up! From our ambassadors (Valentine/Asani/Zen) to our butlers RuShane (Tiny), Dwayne , Jaime and Trevor. They all made the experience worth every flight delay we encountered coming and going. So much so, we are coming back in February! You have fans for life!

Alain and Andre were wonderful butlers and made our vacation extremely enjoyable! We highly recommend Joia and coming here with your family!

We just returned from Joia Rose Hall in Jamaica. We had an amazing experience. My wife and our two adult daughters took an early Christmas trip. Everyone was amazing, very friendly, and attentive. We became club members in January. This was our first trip to an Iberostar, and it didn’t disappoint. The food was amazing, and the property was clean and flourishing. I know people want to know what the internet was like, which restaurants were open, and what the entertainment was like. They were rotating between two restaurants each night. I will say the day we left, they had three of them open, and more people are coming each week. The internet was fine; it went out a few times (but that is no different than at home). I had no issues working when needed. The shows were great, they had one each night. I would bring cash, as the ATM was not working when we were there. I do want to mention a few people who made our stay amazing. I am sorry in advance if I missed anyone. Rohan and Gary: Our butlers were great. They were always there when we needed anything and always had a smile. Cardella: She was our housekeeper. Our room was well kept every day. Sharlisa: She was at the Star Prestige beach area. Very friendly, she was helpful with anything we needed. Brianna: She was the hostess in the Star Prestige lounge. She was very helpful with any information we needed about the club. Valentine: He was the Star Prestige ambassador. Very friendly. If we had any concerns about the club, he would help us. He made sure our dinner reservations were taken care of. Be careful, he knows how to play pool, don’t let him fool you. Everyone was smiling and glad we didn’t cancel our trip. I would recommend everyone to keep their plans and have a wonderful time. We are looking forward to going back next year.

It was our second trip to this hotel. We really liked the first time we were there couple of years ago so we decided to go again. I will be short: Room: our room was standard, however we had a partial view to the ocean which was great. Rooms are very clean and spacious. Room service is excellent. Read people have issues with a shower, we did not have one, even on top floor. U just have to wait 30-40s when u open hot water for heat to kick in. Pool: very nice and clean nothing more to say. Beach: Plenty of shade umbrellas, u can come to the beach at 11am and still get the place in the shade. Beach and water are clean no garbage. Beach drink service also very fast. Wonderful buffet and bbq place on the beach. Bar: Big variety of drinks, u dont have to wait, they are very quick. Coffee: coffee opens at 6am which is very good for us, also coffee is good. Food: at first I was upset, appears buffet was closed in the evenning in our hotel (we can go 5mins to another block), and works only one day a week, so we have to go to restaurant. Usually I dont like À la carte, as food not always good, but not this time. Literally I liked most of the dishes I tried. And when buffet opened on Friday, it was one of the best buffet I have seen. Basically this hotel satisfied me completely, yes price is a bit high, but I rather go there one time than twice to another one.