TripAdvisor Traveler Rating

Just spent 11 days at this property. myself and my wife were celebrating so we booked the top of the spec Oceanfront butler suite. Very dissapointing as they tried fobbing us off with a lessed suite,than we had requestd. Tired property that has seen better days. staff were polite for the most part. Biggest issue for us was the food, unbelieveably poor quality and mostly cold. we ended up eating at another property that was just as bad. all three sister properties were catogarized 5 star. 3.5 to 4 at best. Charging top rate for miserable product. Will not go back to this location again. We should have looked more carefully at the reviews. stay clear.

This is a great resort. Very clean. Maintenance staff are always working, especially after the hurricane. Staff are attentive and friendly. Did not meet one rude staff. The food was great 98% of the time. We did order a late night pizza and it was not edible. Steak house gave us a hard time to enter even though there were only 6 tables occupied. Had to wait an hour. Pools were at 27oC. A bit cool, maybe the time of year. Beach wan clean and had no sea weed. Staff was very appreciative of the extra tips. Went to a few local shops. Prices are very expensive in Jamaica. Felt very safe. My biggest negative is the music on site is extremely boring. It’s like having elevator music in the background all day.

Experience started off bad being booked in the incorrect hotel but Glen saved the Experience and took it to a new level. Genuine soul who went to the absolute limit to make the experience a good one.

Great customer service! Nadkia in guest services went above and beyond to help me! She was able to make my friends 20th anniversary special for them !

Iberostar Rose Hall is now open and running with its familiar hospitality and flair for excellence. The staff are friendly and attentive without being intrusive. I visited from December 13th to 19th. A winter getaway that was as enjoyable as imaginable. Will be visiting again.