TripAdvisor Traveler Rating

Horrible experience. The host we were assigned from somewhere other than resort was rude and badgered us about amount of time playing in casino even though we played for over 13 hours. We could not get a working player card late at night. We did not initially get the $300 promised resort credit. This has to be used $75 each night but we did not use first night as it was not on folio. Food was worse than usual as high end Thai food was undercooked as was the usual low end cheese pizza which has third rate cheese. The Cove room was nice as usual but the pool music was blaring to an older demographic. Sportsbook personnel were excellent but casino VIP desk was rude and condescending and the slot tournament had the system crash and I was unable to play the final round which was delayed over four hours.

Watch the hidden fees and the 15 % gratuity on everything. That aside the resort is beautiful. And the staff are very friendly.

I stayed 5 nights and everything was great. Super smooth check in, lovely room and stunning pools and beach. Everyone I met were so friendly. Special shout out to Kent who helped me with bags after checking out. Good choice of restaurants, poseidon table for breakfast was excellent and very attentive service. If you are on a budget then each restaurant has a burger and chips that will really fill you up. I liked that you filled up complimentary water canisters by lift. The casino was nice with friendly dealers pit bosses and cashiers. 6 to 5 bj under $100 in the main casino but the seagrass and pool tables had $50 3:2. But the tables by the pool may close earlier due to bad light so be aware. Overall a fantastic stay on all counts. Ps hour walk over Bridge into downtown and 20 min walk to casino royale location if you feel the need to leave the resort for a bit.

We had a great time at the Cove at Atlantis. The service and Lapis Lounge was great and we enjoyed all the amenities Atlantis has to offer.

It is not worth what it costs anynore. The mattresses in The Cove suites are terrible to sleep on – old and misshapen. The staff are only friendly when they think they might get a tip in return. Otherwise, it is like if you don’t even exist. Everything is neglected and poorly maintained.