The Cove Atlantis reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 3.5

4192 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

one time thing because of the awful service and staff attitude, rip off prices (not enough value for what you pay)

germanFlo on Jan 25, 2023

Cons -Really old property -Awful customer service and staff attitude -Rude Casino staff -Old rooms -Outdated hotel and casino -Overpriced -Too many hidden fees -Everything includes 10% vat and 15% tip -Everyone loses at the casino, don’t bother -No hot tubs around the Cove. Only 1 in property over crowded - Food is the most expensive and not exceptional -Rude spa staff -Super cold water except at Cove pool -Buffett super pricey and food not good - Guest services not helpful. Instead of applying credit they refund you (takes 15 days) and charge you again so they get credit for new sale - No fridge -Broken bathtub -Olive staff not good. Rude Pros -Beautiful aquariums -Fun water park -Tons of water animals including sharks, sting rays, lobsters, dolphins, etc - Nice beach - Clear water - Great view - Great fun property -Great village - Great food and service at steak house - Great food and service at Nobu -Dolphins activities are fun and staff is great -Beach has tons of fish and it’s really nice - Excellent house keeping staff. Cleans very good and beds feel ultra clean Would I come again? I don’t think so because of the customer service and old property. Will do Bahamar again. Way better overall hotel. It’s a one time thing because of the awful service and staff attitude, rip off prices (not enough value for what you pay) and outdated property Rude Staff, bad customer service outdated property and very pricey. Not enough value for the high prices.

TripAdvisor users rated this property 5 out of 5

6 Couples to Atlantis for Wonderful Stay

96brucea (Atlanta, Georgia) on Jan 24, 2023

Overall an amazing experience - The Staff is super friendly and grounds were the cleanest place i have been to. We enjoyed everything and everyone we encountered. We brought our Boat from Florida and experienced both the hotel and the Marina. A great overall experience.

TripAdvisor users rated this property 5 out of 5

Our Home Away from Home

jillbr83 (Glastonbury, Connecticut) on Jan 24, 2023

The Cove is an absolutely gorgeous property. The lobby alone is a destination within itself. So beautiful and peaceful. We come to Atlantis every year and have an absolute blast! We highly recommend staying at The Cove. The rooms are impeccably clean and continually stocked with waters and coffee. The views are unbelievable, and it's close to the amazing beach!

TripAdvisor users rated this property 4 out of 5

Been there five times - always love my stay

KLF7 (Washington Crossing, Pennsylvania) on Jan 23, 2023

We have stayed at the Royal (with kids) and the Cove (without) - this time was the Cove. Beautiful property - great staff. The beaches are pristine and the property is very clean overall. The food is pretty consistently good - depending on where you eat. Standouts are the flatbread at Olives. Also, there is a bar that overlooks the ocean in the Cove pool area. The burger there was THE BEST I have ever had. Also had an amazing Ribeye at Fish. Really can't stop thinking about that one. Nobu is typically where we would eat multiple times but it wasn't quite as good so we only ate there once during this stay. Word to the wise, be prepared to walk - a lot! The property is sprawling. The marina is a fun place to walk around in the evening - and they have Ben and Jerry's so...

TripAdvisor users rated this property 2 out of 5

Nice Resort but Poor Customer Service

chealexander2000 (Atlanta, Georgia) on Jan 23, 2023

The resort is nice but the acitivies, food and snacks are pricey. The staff is rude and provided horrible customer service. The beaches and pools were great. The Dolpin Cave and the Lazy river were the best activities.

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