TripAdvisor Traveler Rating

This property is conveniently located within walking distance of the 9/11 memorial and museum, the financial district and the boat launch for the Statue of Liberty and Ellis Island. Although we did not travel by subway, there are a few stations also within walking distance. There’s a Starbucks inside the property, which accepts mobile orders and is a plus because it always seemed crowded. The room was just fine. Nothing spectacular or noteworthy about it. We were on the 28th floor so that helped reduce the outside city noise. It served its purpose as we were gone most of the days sightseeing. One noise we were not counting on was from the ice machine which was next to our room, not in an alcove or behind a door. Between the noises it made and the people filling buckets, getting to sleep was a challenge.

I stayed at the Marriott Downtown NYC from last Friday until this morning. At first, everything seemed great. The staff were helpful, the room was decent, and although the limited number of elevators sometimes caused small lines, it was a minor inconvenience. Up until checkout, I genuinely felt the hotel deserved 4.5 out of 5 for the value and comfort. Unfortunately, my experience on the last day completely changed my impression. After having breakfast at Bill’s Burger, the restaurant inside the hotel, my wife and I returned to the room and then headed down to check out. As I approached the lobby, a staff member ran toward me accusing me of leaving without paying for breakfast and, shockingly, said this was considered “stealing.” I was genuinely stunned. I had assumed the breakfast would be charged to my room, which is standard in many hotels, and the way the situation was handled, essentially implying I was a thief, was completely unacceptable and unprofessional. I chose not to respond to the accusation, settled the bill, and left. A few hours later, I noticed multiple unexpected charges on my card. Two small amounts appeared, presumably for the breakfast and tip, followed by a large charge for the full cost of my stay, even though I had already paid the full amount at check-in. This forced me to make an international call to the hotel’s accounting department. I was kept on hold for over nine minutes while they tried to figure out what happened. When I mentioned that the call was becoming too long and costly, I was told they would try to remove the hold, which may take up to five business days. As a result, I am now traveling with almost a thousand dollars less available because of their mistake. Between being publicly accused of theft and the significant billing error that immediately affected my trip, I cannot overlook these issues. Despite the good start, the checkout experience was unacceptable. I am rating this hotel 1 out of 5.

I stayed here recently and it was a very good experience. The property is very nice. In FiDi a few blocks south of Freedom Tower, it's located in a good area with easy access to a large subway hub The lobby is very nice with a traditional New York feel. The room is a good size and my view was west/south west with great views of the Hudson, Jersey City and more. It was clean when I got there and stayed that way with good housekeeping. Nice size bathroom with all the expected amenities. Water pressure is good too. The only issue with the room was the surprising lack of drawer space. Two drawers was all I had access too. If you're bringing a lot of clothes, plan on keeping some of them in your suitcase. I used room service a couple of times and it was quick. The food itself comes from Bill's Burger Bar downstairs and is pretty good. Think typical casual dining type of food. I would stay here again and recommend it for anyone else looking in the area.

The worst Marriott. They don't have apple pay. They have the worst staff and check in. Don't recommend if for anyone especially if you sharing a room. They are horrible with allowing guests to check in. Front desk doesn't know what they are doing. Never had Any issues with Marriott besides this one!!!! Never recommend it

Nice stay. Great location. Clean and functional hotel. Friendly staff. Nice fitness center. Excellent Concierge Lounge with fantast view. Biggest challenge was available bathrooms. Only had 1 very small one in Lobby and none in Fitness Center. Was not happy having to pay a Destination Fee that was only good for hotel bar and restaurant (run by 3rd party company) and that non-bottled alcohol was not allowed out of bar (a common use of $15 daily food/beverage credit). Also disappointed that credit was not able to be used for pantry items or in Concierge Lounge for drinks. Was happy that Fee included Mercer Labs Museum. Went there and had fantastic experience. Very cool and unique.