New York Marriott Downtown reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

2249 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A great stay!

sofieCartmel (Cartmel, United Kingdom) on May 10, 2024

We love the location and the hotel! A great and smooth check in with a wonderful lady called Samantha. She was so friendly and recognised my husbands platinum for life status and upgraded us to a beautiful corner junior suite overlooking the Hudson one side and the freedom tower the other. We usually stay midtown but prefer this location as abit quieter. Samantha also checked us out upon departure and gave us a lovely gift which we didn't expect but was a lovely touch to a lovely stay. Was a lovely start to our holiday before we went on our cruise. So a big thank you and we will be back!

TripAdvisor users rated this property 5 out of 5

Great location, excellent service!

443cheriseb (Dubai, United Arab Emirates) on May 09, 2024

Gordon the front office manager was patient and resourceful when we forgot our physical card and only had Apple Pay. He had excellent customer service skills throughout our stay. The room was spacious, clean and quiet with a great night sleep. There is a Starbucks and FedEx in the building, the 9/11 museum is 3 minute walk away. The Concierge team were friendly and looked like they loved their jobs! Great stay and highly recommend it his hotel.

TripAdvisor users rated this property 1 out of 5

Worst hotel in the world.

Kawtar H on Apr 08, 2024

WORST HOTEL IN THE WORLD! If I could give less than 1 star I would have given -100. The worst hotel I stayed in. Very rude staff, very bad service, disgusting rooms, and thiefs. I stayed in this hotel because it was the closest to where I had work, but it was my worst experience. My rooms was smelling weed and cigarettes, and I don’t smoke. When I complained about the smell they wanted to charge me with smoking fees . Ironic. And the staff member who spoke to me was the most disrespectful person I’ve seen in my life.

TripAdvisor users rated this property 5 out of 5

Great property in downtown NYC

JPNYC_1 (New York City, New York) on Apr 04, 2024

This is a great location in downtown NYC. Close to multiple subway lines and a few blocks from the 9/11 memorial. Lashanda provided wonderful experience upon check in. She has such a lovely, bright personality I felt instantly at ease and welcomed upon arrival when greeted by her at the front desk.

TripAdvisor users rated this property 1 out of 5

Huge disappointment

ladyw0rsley (warrington) on Apr 02, 2024

The swimming pool is CLOSED. And not going to be reopened. I picked this hotel for the swimming pool as I am here for a week. And even though I have paid for my room I had to pay a further $600 deposit for the facility fee. The lift is very scary and hall are from a horror movie but to be fair even though the furniture is a little dated the room is clean and I have a great view of 9/11 and the Oculus.

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