New York Marriott Downtown reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

2232 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Good location but some major issues

Maciej Z (Rome, Italy) on Sep 24, 2023

Quite nice location very close to WTC, with subway within walking distance. As titanium status member i received better room and lounge upgrade. It means breakfast (quite poor) and non alcoholic drinks. Evening alcoholic drinks has to be purchased anyway and was not free. Strange policy. And no evening buffet except come cake. Room was well maintained and clean. The worst experience was at the end of our 7 day stay. It appeared that we were charged for something called “destination fee” over 70$ a day without any warning!!! For some additional services like tickets to NYC attractions, city bike credit or dry cleaning!! And we never used any of it!! Maybe if we knew about this additional charge we would. Beware, because they will place additional charges on your account without any warning.

TripAdvisor users rated this property 5 out of 5

Fabulous hote, lovely stay

joi296 on Sep 18, 2023

What a fantastic time we had at this hotel. The view from our room was fabulous with a grand sweeping view of the Hudson. The beds, as always in a Marriott, were so comfortable. The hotel staff were lovely, very friendly but professional. It was a perfect location for us, close to good food, WTC, financial area and battery park. All in all, a perfect stay and we will definitely return. :)

TripAdvisor users rated this property 4 out of 5

Reliable & Professional Hotel

SQUALO85 (Houston, Texas) on Sep 16, 2023

Arrived at the premises, Titanium Elite Membership Status has been recognized, early check-in and late checkout was offered without hesitation, destination fee, and additional benefits made the stay even more pleasant. Room, with Hudson View was stunning, especially after a long haul flight (over 16 hrs non stop), absolutely necessary to having a quiet atmosphere, and cosy, comfortable room. Gym and grounds have been exceeding expectations, however, 2 treadmills have been out of order. Will definitely stay again and liked the stay

TripAdvisor users rated this property 4 out of 5

Great hotel- service at reception needs to improve!

Dr_Iris_B (Ramat Gan, Israel) on Sep 13, 2023

I stayed here 6 nights and all in all it was a good stay. The property is well maintained , the room clean, the location perfect. The lounge on the 38 floor offers amazing view with super friendly staff. BUT there were a few things that bothered me and kept me from giving this hotel 5 *: Reception : the reception staff doesn’t even smile. They do their job “ by the book” ( sometimes even less….). There is no welcome feeling or any sense of appreciation to the fact that we are loyal Marriott Platinum members. On our last day we were lucky to meet James the manager who helped improve our feeling. Lounge: closed -shut from Friday ( after breakfast ) until Sunday afternoon. You can’t even go in to get water or coffee. If you are entitled to breakfast you are given a voucher to the restaurant located inside the hotel ( but not part of the hotel) where they offer a buffet that was not too attractive ( to say the least) and poor unfriendly service so we simply went out for breakfast .

TripAdvisor users rated this property 5 out of 5

A new favorite!

ljsw05 on Sep 07, 2023

This is a great hotel. Very clean. Rooms are updated. Electrical outlets next to both sides of the bed. Room is very large, especially for NYC. Good location. We didn't feel like there were any comprises like we have experienced at other hotels after the pandemic. Concierge lounge was classic and so nice to look out at the Statue of Liberty while enjoying breakfast.

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