Crowne Plaza Hotel Times Square Manhattan reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12260 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Not a hotel if u are on vacation

Kirubakaran R on Jun 22, 2024

The only good thing about this hotel is its Location. It’s a total waste of money otherwise. They don’t understand that they are in service industry and they are supposed to give good service. Our rooms had no toiletries, No water. When we called to request them to bring us it took almost 45 Min after keep on asking for 3 times. And it happened everyday. When i went to reception to ask why the service is too slow i was told they don’t have enough staffs. After pandemic the management is changed. One person runs around to all rooms to give them stuffs. I have booked this hotel with breakfast , Its not a sit down breakfast. I never knew this otherwise i would hv not booked. They have a small counter for 800 guest to queue in a line and hope to get food of ur choice. It feels like u are standing to beg for the breakfast you have paid for. They run out of items and u hv to choose from what is available. I am on holiday , i don’t want to participate in a race to get breakfast. It’s so annoying. I will never stay here again and i don’t recommend this hotel to people like us who travel the world and know what good service is. Its a 2 star hotel as per me. Shame on management.

TripAdvisor users rated this property 1 out of 5

Bad hotel with bad behaviour

vntashi (London, United Kingdom) on Jun 11, 2024

One of the worst experiences i ever had in this hotel. They are so rude that you will realise that you are in a Jain not in a hotel. The language they speak is so rude specially the lady Manager. I will never recommend this hotel to anyone. Rooms are very smelly specially the bathrooms were to bad to use.

TripAdvisor users rated this property 1 out of 5

Worst customer service ever

Alain T (Montreal, Canada) on Jun 06, 2024

Worst service I have ever seen. They charged me an extra day, I have been trying to revert the charge for weeks. Almost impossible to reach a human being from accounting on the phone, or a hotel manager, and they don't have a customer service or complaints line. Left tons of messages, no one ever called me back. When I finally got through, they accepted to revert the charge, and said I would see the reversal on my card a few business days later. Never happened. Still trying to get through to them again, so far without success. Never happened to me before, though I travelled weekly for a DECADE.

TripAdvisor users rated this property 1 out of 5


Anna E on Jun 05, 2024

I was a guest in the Crowne Plaza Times Square at end of April. At the beginning, along with tax charges, a security deposit was taken. The hotel staff assured me that it would be refunded to my account within two weeks of checkout. A month has now passed since my stay, and the deposit has not been returned despite multiple attempts to contact the hotel. I have emailed several times without receiving any resolution. This situation is highly frustrating and unacceptable. I consider this a scam and a severe lack of professionalism. I advise potential guests to think twice before booking a stay at this hotel.

TripAdvisor users rated this property 1 out of 5

Company charged me for services I did not receive. Refuses to refund. Don’t stay here.

Alicia M on Jun 04, 2024

I traveled to NYC in April. My flight was changed and I arrived a day early. I added a day to my already existing reservation. The check in went fine, but I was told that I would have to check out of my room in the morning and check into a new room for my additional reservation. The next morning, I was not able to check in due to a family issue and I had to leave. I checked out and told the front desk that I would not be able to do the rest of my stay. I explained the situation and the front desk was very nice. She explained that I would be charged the resort fee for the cancelation, which I completely understood. After I was home I saw that I had a charge pending for $1000. I called the hotel, and I was bounced to several different people before I got to Nancy Vatcharasoontorn the Director of Front Office. I explained the situation and Nancy assured me that the charge would drop off. She even sent me an email stating as much without putting specifics in, despite my asking for everything she said in writing. Well, 3 days after that, the $1000 charge posted. I tried calling again, several times but I could not get ahold of anyone who could help me. So I went to my card and disputed the charge. I initially got credited by my card, but when they communicated with Crowne Plaza, they refused to credit the account. So my credit card charged me again. And because I did most of my conversation in person or on the phone, I have no written record so I am out $1000. I will never use or recommend Crowne Plaza. They have stolen from me and they do not care. This is the worst experience I have ever had with a hotel. I used to be able to travel a lot, and I have many friends and colleagues who travel and I tell everyone to give this company a wide berth. I’m still trying to get my money back. It doesn’t look like it though. I feel like Nancy was intentionally vague in her written correspondence in order to still charge me. I cannot express how disgusted I am, that a multimillion dollar company would steal $1000. A drop in the bucket to them, but a fortune to me. Do NOT stay here.

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