Crowne Plaza Hotel Times Square Manhattan reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12242 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

WORST EXPERIENCE EVER!

462dimitrab (Istanbul, Turkiye) on May 10, 2024

My worst experience in New York. We had booked a hotel room a month before our trip and when we got there we were told that the reservation had been cancelled. After waiting 5 hours on standing in the hotel lobby and after a 10 hour trip after they re-booked our reservation, they would not accept any of our credit cards for the guarantee amount (we tried 7 different cards), they would not accept cash and even though we had prepaid our accommodation fees they kicked us out of the hotel at 12am. Note that the cards were accepted by the Intercontinental the next day without any problem. Rude staff, unwilling to resolve the problem. Simply unacceptable!!!!!

TripAdvisor users rated this property 4 out of 5

Comfortable beds!

684beet on May 09, 2024

Stayed here for 9 nights. Room was comfortable and despite being in Times Square itself, very quiet. You can hear sirens but it didn't keep us awake, and let's acknowledge...it's New York!! We had a fabulous view. The sunrise view was magnificent. Bed and pillows were super comfortable. There is no fridge in the room (a very New York thing it seems) but we paid a small fee to have one brought to our room. (You can only arrange this on arrival, so be aware that asking prior won't get a fridge in the room earlier. ) All the staff were very pleasant in that 'big hotel ' way...ie friendly but not in a 'get to know you' way. That was fine with us and I have no complaints, as we felt secure and happy with the level of hospitality shown. It's what you'd expect in a hotel in this location and of this size! The rooms are tired and need some TLC, but generally clean. The bathroom layout was a little strange in that the toilet and shower were in one room and the vanity was open to the room. It did mean one person could shower an another use the sink area, but you couldn't use the toilet if the other was showering, and having the light on in the vanity area meant disturbing a sleeping co traveller. The shower room was also very small, so generally we chose to half dress in there Nd finish dressing outside. There's no glassware of any kind in the room. We were supplied with some paper cups but that was it. The enormous windows require equally large window covering. This is where the room really needs tome TLC. The dated curtains were in real need of replacement as they would not fully open or close and were hanging off their hooks etc. All in all, a pleasant stay. Right in the heart of Times Square. We wanted to be walking distance to theatre at night...could have chosen elsewhere but we feel this was the right choice for us on this trip. Very convenient location. Not inexpensive but one look at the view and we knew why we'd chosen it!

TripAdvisor users rated this property 1 out of 5

Very Disappointing!

SageD_12 (Melbourne, Australia) on May 06, 2024

As a Diamond Elite IHG member, I was expecting a memorable experience. It was memorable but not for the reasons I was expecting sadly. First of all, you cannot select breakfast as the welcome amenity. This is not clear when booking and is very deceptive. Secondly, ask for room as far away from the elevators and the elevator machine rooms. They are extremely noisy and run 24/7. After a sleepless night, I asked to move to a different room. Overall it was a very poor experience from start to finish. If you have the choice, stay at the Crowne Plaza HY36 Midtown Manhattan. I stayed there a couple of months ago and it was way better.

TripAdvisor users rated this property 5 out of 5

First time in London

Gerda d on May 05, 2024

I had a very pleasant stay! The staff is very friendly and helpfull! The rooms are spacious and clean. Thanks especially to Lilia, Fátima, Wiktoria and Vivien. You made me very welcome and always with smiles on your faces ??. I will be back, but then for a long weekend of sightseeing this beautiful city.

TripAdvisor users rated this property 2 out of 5

Breakfast ??

eagle4739 (New York City, New York) on May 03, 2024

I have stay at this hotel 6 days . If you want to make reservation to stay at this hotel do not buy breakfast it’s absolutely not worth it. Breakfast is only to go also you have to wait in the line for along time. Front desk is not helpful at all , to go reception you can visit at broadway door which so small to find it. you take escalator to second floor first reception. I will not stay here again never .

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