TripAdvisor Traveler Rating

Recently stayed Thursday through Sunday in mid October with my 2 teenage daughters. I researched many hotels and I wanted something with a safe & central location, cleanliness (I don’t want to wonder if the linens were properly washed!!) and not too expensive (all things considered!). Best location —literally across the street from Broadway’s Ambassador Theatre! Quick 5 minute walk to Times Square! Hotel was very clean & surprisingly quiet considering how large of a hotel it is and in such a prime location. Room was very clean & well appointed. Bathroom had good lighting, make-up mirror, hair dryer & clothing steamer. Beds were comfortable and nightstand/dresser area had plenty of charging cord stations. Our last night in the city, we were pretty tired and opted to have dinner at the hotel. The food was delicious. Our final morning before heading to the airport, we had the buffet breakfast—it was great! Eggs, bacon, pancakes, pastries, coffee and fresh squeezed juice. I thought it was a bit on the pricer side, but it is NYC! Overall, I would recommend to anyone looking for a central location with quality amenities.

This is the place you want to stay to be in the middle of it all! Great location that is within walking distance to everything! Subway stops are right around the corner as well. Room was very quiet despite being right next to Times Square. Most important for me with the beds…10/10!

We have previously stayed at this property in 2025, and had a great experience. Unfortunately, this stay left much to be desired. We had two rooms prepaid through the Hyatt website. Only one room because available around the time of check-in, the second was unavailable until 8:30pm. As there were six of us, only having access to one room was very inconvenient. The front desk blamed house keeping however house keeping wasn't even in the room we were waiting on. After speaking with the manager on duty, I thought they had appropriately addressed things by crediting part of our bill however I discovered when I got home that they had charged me another accommodation fee on top of what I had already paid. I have attempted to call the hotel multiple times and keep getting sent to voicemails. I would not recommend this property but if you do stay, make sure you check your final invoice before vacating the property.

The hotel is very clean and the staff was extremely friendly. It was only a couple of blocks from Times Square and a short walk from the Broadway shows. There are plenty of dining options nearby. Central Park and Rockefeller Center are an easy walk as well. We felt completely safe in this hotel with lots of visible employees when you enter.

The room and stay were very nice until I went to the restaurant Cue48. There, we had very poor service, and when the bill came, they added an automatic 20% for a "Service fee" without mentioning it, and then still had a space for a tip. The first time, I tipped as I normally would because I didn't see that I was automatically charged for one. If you want to charge an extra 20% for services or tips, please just add it as a cost on the menu, right into the price of food and drinks. But quoting one price and then increasing it 20% without mentioning it to the guest is shady... especially when the service is poor. We often had to waive down the waiter to order another round of drinks, and to even be greeted one time after sitting. The second time I went to the restaurant, I sat for 10 minutes before I was greeted and offered a menu. Then, to make everything worse, the restaurant charged me $13.07 on my room bill for "Food and dining" at the restaurant even though I paid my bill via credit card. When I emailed them to remove it from my bill, silence. Nobody has contacted me about it. I would be very careful about staying here. The hotel is nice, but they need to check the staff at their restaurant, as I believe they are doing unethical things there.