TripAdvisor Traveler Rating

Had a good stay of 6 nights here, attending a conference in Anaheim Convention Center. Breakfast is good; room is comfortable; pristine bathroom; about 15mins walk to the Convention Centre. Only issue I had was the laundry service (I think it becomes a more common problem for hotels in US, based on my experience in Rochester MN in 2022). I sent in the laundry on Tuesday evening, and it should be back on Wednesday evening. However, it only came back on Thursday evening. The front desk staff was helpful in checking but apparently did not think it was their job to ensure laundry be back per service contract. Due to my experience in Rochester, I sent in the laundry one day ahead (my departure was on Friday) and I am glad I did that.

I just arrived and needed to say this: Bev at the front desk is exactly what is needed now days in regards to customer service. I work 6 days a week sometimes 13 hours a day and I came here with my parents. I wasn’t on the reservation originally and arrived earlier than my parents. Bev took care of me got me into the room with my own credit card but later the card will be on my parents original reservation. She was nice and exactly what I needed. It’s nice to have someone treat you like they’re happy we are spending money here instead of another hotel in the area. I think Bev is what customer service should be and I hope she gets paid well because so many people give horrible service. It’s refreshing to be reminded of what good customer service thank you Bev at the front desk. You made my long trip so much more refreshing.

This is our second time staying at this property and I have to say that it is really nice. I had an issue selecting a room on the app and I spoke with (I think) Kim and she was very helpful. They seem very customer service oriented here. The room was very clean, and the beds were comfortable! I can't ask for more than that! I will say that the location is a bit of a walk to Disney but there is a (paid) shuttle service that can take you to Disney from their parking lot. The breakfast was good daily as well. The one criticism that I had was with the fitness center. When I stayed here two years ago, two of the three treadmills were not working. When I arrived this year, those same two treadmills were not working. Also the temperature there was about ten degrees too warm and you can't open the windows even a crack to ventilate the room. Apart from that, the stay was lovely and I recommend this hotel if you are looking to stay at Disney!

We had an excellent stay! Check in was quick, room was immaculate, the staff were very pleasant and helpful. The breakfast was delicious and plentiful, with plenty of seating. The hotel grounds were well kept. Traveling with a senior dog who needs to go out often. Went out at all hours, always felt safe. We will definitely be back.

Staff was incredibly friendly and accommodating. They checked us in 2hrs ahead of schedule when we arrived early, allowed for late check-out, and were very helpful. Our room was clean and comfortable. Breakfast was excellent and different each day. Easy to get a bus between the hotel and Disneyland park. We will definitely be back!