TripAdvisor Traveler Rating

Good beds/pillows, clean hotel, great pool with additional baby pool and spa, friendly staff, good breakfest, good service, very close to restaurants and fast food plus Disneyland and Knotts Berry Farm, and we got a great price. We were also on the 7th floor with a direct view very close to the nightly Disneyland fireworks.

We were here for 5 nights and housekeeping never once came to clean our room. We were told that they would come every other day when we checked in which was fair. On day two I was asked by the front desk on a scale of 1-5 how was my room. I said it was probably a 4 or 5. That night when we got back to the room housekeeping had not come. We inquired at the front desk. They apologized and said they would write it down to make sure they did service the next day. The next day came and went and no service. Again we inquired at the front desk and they were very apologetic. We were told that we would make sure we got full service the next day. Well that day came and went and no service. We are 3 adults and a child staying in a 2 queen bed suite. We were willing to overlook that the kitchenette had one fork and 2 spoons for us to share, but having to go get TP, fresh towels, and empty the trash ourselves is not something we expect from a Hilton property. Certainly not at any of the other ones I have stayed at, particularly at the room rate we were paying.

The bed was so comfortable. I had such a great night sleep. The room was very clean, nice, and comfortable. The staff was super nice and helpful. Such an amazing hotel. I can’t wait to stay here again! I would highly recommend this hotel for every occasion.

Had a good stay of 6 nights here, attending a conference in Anaheim Convention Center. Breakfast is good; room is comfortable; pristine bathroom; about 15mins walk to the Convention Centre. Only issue I had was the laundry service (I think it becomes a more common problem for hotels in US, based on my experience in Rochester MN in 2022). I sent in the laundry on Tuesday evening, and it should be back on Wednesday evening. However, it only came back on Thursday evening. The front desk staff was helpful in checking but apparently did not think it was their job to ensure laundry be back per service contract. Due to my experience in Rochester, I sent in the laundry one day ahead (my departure was on Friday) and I am glad I did that.

I just arrived and needed to say this: Bev at the front desk is exactly what is needed now days in regards to customer service. I work 6 days a week sometimes 13 hours a day and I came here with my parents. I wasn’t on the reservation originally and arrived earlier than my parents. Bev took care of me got me into the room with my own credit card but later the card will be on my parents original reservation. She was nice and exactly what I needed. It’s nice to have someone treat you like they’re happy we are spending money here instead of another hotel in the area. I think Bev is what customer service should be and I hope she gets paid well because so many people give horrible service. It’s refreshing to be reminded of what good customer service thank you Bev at the front desk. You made my long trip so much more refreshing.