TripAdvisor Traveler Rating

We found there was no safety box in the rooms; when they came to clean the rooms, someone took our AirPods and a hat. The hotel didn’t want to accept that! I called the hotel and they just say oh, I’m sorry, maybe you lost them somewhere else.

Hampton Inn Garden Grove was exceptional! They were very responsive to all my needs and took great care of myself and my family. If you're looking for a great place to stay, this is definitely the place!

We loved the chain but did not realize they / the brand/ was not taking care of this hotel. Staff was great. The was NO HOT water and water pressure issues- Low Pressure Shower head would stop and start during shower. Call desk many times in our 7 day trip during Christmas/ cold days. We were told not all the boilers (10) were working. They tried to reset the boilers many times too. This was a great price/ booked thru Costco with Disney travel- So hotel could not Move us. This is a huge deal breaker— Never again. Staff and breakfast was really good— so sad Brand does not value their service and the need to fix the plumbing

We checked in for a two might stay. The water pressure in the shower was non existent if you wanted a hot shower. Pressure was great if you needed a cold shower. Talked to the front desk and they said it was a hotel wide issue, but they were working the issue. The next morning I reported the issue to the front desk and I was told they were working the issue. We returned from Disney around midnight to find no hot water pressure. Notified the front desk the next morning, and was told it was reported as being fixed, but there was no record of my complaint in their computer system. The amount of money charged is horrible for the substandard room. We needed a bed a shower, but at least they had a bed. Would not recommend this hotel. Embassy Suites is in the same location, go there.

Great location by Disneyland. Breakfast was decent for free. One issue I had was the toilet in the room was not filling the tank. We contacted the front desk and they sent someone to the room. The person they sent did not fix the problem rather he told me how to fix it when it happens again. It happened throughout the 3 nights. I had to remove the tank cover and fix it myself.