TripAdvisor Traveler Rating

Just a perfect hotel in a perfect location, the staff at the front desk were amazing and very friendly in particular Vanessa. our room was incredible, so clean and very comfortable. The bed was also comfortable and the sheets were very soft. My wife and I were here from the 1st May to the 15th with our son and his girlfriend before flying down to Miami for a week and the 5* hotel we stayed at was awful compared to the Sonesta and we wish we had stayed a 3rd week here. You are literally 20 mins from every theme park. I would be very happy to come back and stay here again.

Although I really enjoyed my stay here and the staff were very helpful, I was told my safety deposit would be refunded within 30 days, it's now been 31. I was made aware of the refund upon checking out. Shame really as I would have rated 5.

It’s only fair to start with the positives because there certainly are a few. This hotel is well positioned for a family Florida holiday particularly if Universal is the destination and fairly close to the Disneyland Paris also. This hotel also is also situated near many options to eat, drink and shop and is opposite Icon Park. Staff were great, really friendly and helpful, pool was warm and allowed to bring your own drinks (and food) poolside which was a nice touch, hot-tub was super warm and both pools were open long hours with free towels. Air-con very good but a little loud. The main gripe I had with the rooms was they weren’t very clean and certainly weren’t cleaned often enough, we had an anti-slip shower mat in the bath/shower that was filthy underneath, I don’t know how this had been missed. There is no bar at this hotel which also led to a lack of general atmosphere and gathering areas. Really depends on your budget, if it’s is cheap and cheerful you are looking for and only used as a base then I would possibly recommend, do check out alternatives though.

This was our second stay at this hotel, the last being back in 2018. We decided to return as it is ideally located on i drive for both Disney and Universal and its close to numerous restaurants. Check in was straight forward, they take a $100 deposit on your card which is returned upon checkout assuming you haven't charged anything to your room. The room was pretty much the same as the once we stayed in 7 years previously. Good amount of storage space, bed was comfortable and the bathroom had shower gel and shampoo in case you didn't bring your own. They no longer provide breakfast with your stay, there is a Starbucks in the hotel which provides a number of items from the menu ranging from $4 - $7. The local grocery store is now closed, there are 2 Walgreens within walking distance about 6 minutes away, although the prices are high, although not as high as the prices charged in the small hotel shop. Hotel has an ATM in case you need to draw out cash, I believe the charge was about $3 per transaction. We didn't use any hotel shuttles but the price of a lyft to the parks varied, about $8 to Universal and up to $25 to Disney depending on the park. Aside from the breakfast not being part of the accommodation price the only other downside was the cleanliness of the rooms, if you walk about in white socks you'll notice how dirty the floors are. During our 10 night trip our room was only serviced once. The toilet roll holder fell off the wall and although we reported it on our second day, it was never fixed whilst we were there. We would probably return as it's a good location and you don't spend any considerable time at the hotel during a stay in Orlando anyway but the rooms could be cleaner and it's a shame the hotel no longer provides the complimentary breakfast.

I recently stayed at Sonesta Es Suites for 15 nights with my husband and toddler . We have stayed here previously as location is ideal and easy to navigate around with I trolley . Apartments are a little dated now and bathrooms could really do with modernising . Towels are changed regularly but full room clean only done after first week - we did have to chase this up with reception as wasn’t done . The floors in the room are filthy - white socks ruined so you have to wear your sliders in room otherwise feet get so dirty and fridge is very loud. Pool and communal areas are kept very clean but feel rooms need a clean every 3 days at least -and floors definitely need a good scrubbing ! Overall hotel is okay - nothing fancy but great location and great reception staff. If your looking for a reasonably priced hotel in international drive then this is great , but I don’t think we would stay here again in the future.