TripAdvisor Traveler Rating

We loved staying at Sonesta . Vanessa and her staff are always helpful and go out of their way to help . It’s like a family hotel it’s is situated across from Icon parks and a lot of restaurants which are near . The apartments are clean and comfortable and bathrooms have shampoo ,shower gel etc . The pool is heated and a lovely jacuzzi . I highly recommend staying here and will be back in 2 years . I cannot rate how friendly and helpful the staff are and go out of their way to help .

We recently spent two weeks here. Having stayed before, the hotel is ideally located opposite Icon Park with shuttles to the parks. The suites are large and well appointed. Clean comfortable beds and decent kitchen facilities. Vanessa and the whole team are so friendly, kind and helpful and they quickly rectified any minor issues that we had. They are truly an asset to the hotel. Because of all these things we would stay again. The negatives of this stay were the large scale construction happening across from the hotel which was unsightly, although not disruptive or noisy to us, and of course not the fault of the hotel. And more notable, when we arrived the room hadn't had a deep clean. There was a lot of dirt on the floor around the edges and in the corners of the rooms, particularly behind the bed, a lot of black gunk under the bathroom sink rim, hair in the plughole and drawers were dusty. I had to clean some of this myself before we unpacked. We didn't experience this during our first stay in 2019,so maybe just a one-off. All in all though, a lovely holiday, thank you Sonesta.

Absolutely terrible service, don’t ever come here, they didn’t even have the room ready for when me and my family got here, over an hour wait, won’t ever be back here again never come here on a roadtrip because you won’t get the room when you arrive. Should be lucky no one sued

Just got back from 14 nights stay with our large family, we had 4 x 2 bedroom suites. On arriving at check in we were welcomed by the fantastic reception staff, Vanessa & her team, who I cannot praise highly enough throughout our stay, always answered our questions & always a smiling hello even when just walking passed reception, check in was quick & everything explained to us. The rooms are very large with 2 large beds with ensuite bathrooms also a sofa bed in lounge, kitchen & very good air con, towels supllied as were toiletries, rooms cleaned twice during our stay & towels changed every 3 days, if you ran short of anything or wanted clean towels more often just inform reception staff & sorted out immediately. The pool area was very nice & clean with clean pool towels everyday, the pool was always warm & really nice after a day at the parks, there was a coffee shop open till 11am that sold breakfast items & was nice to start the day with a coffee, there was no bar at the hotel but was allowed to buy our own & drink round the outside areas, there was also a hot tub near the pool. The location is very good across from icon park & near to the theme parks, the hotel offered free transfers to the parks but we used mini buses & ubers as they were so cheap, there is a wallgreens just up the road for shopping & wallmark not too far away. Check out was 11am but Vanessa on reception arranged for a small fee for us all to keep our rooms till 2pm which was great as we were getting picked up at 3pm ish for the airport. Overall a very good hotel with fantastic staff, a great base for parks & a great spot on international drive for walking to shops restaurants & bars. Would definitely stay here again if we came back to orlando.

As with many other reviews cannot praise Vanessa highly enough. Accommodation lovely and goo. Most Services within appartment decent. Suites Central and ideal for travelling around International Drive. Some areas could be improved. 1) Complimentary Water made available in room on day of arrival. We always got 2 complimentary bottles of water each day on previous visits to Sheraton Vistana Villas. Were parched after 9 hour flight and expected a bottle of water on arrival. Shop prices were expensive 2) More powerful hobs for cooking. They weren't hot enough to fry or boil eggs, or even heat up food. Had to rely on microwave which wasn't ideal. 3) Poor supervision of pool area. People coming down at 8am laying towels down and not coming to pool until later. Depriving other guests of lounging at pool. 4) Issues with using Laundry. Site says use 50 cent pieces. However now only accepts credit card, yet wouldn't accept mine. When queried at desk receptionist who constantly , annoyingly and insensitively referred to me as "Sweetie" said there was nothing she could do to allow us to access to access service other than to use another card which we didnt have.. Unacceptable that no laundry facilities could be used for our 2 week stay. This is one of mainreasons we chose this hotel! 5) Safe malfunctioned due to battery failing and wouldnt allow us access to our Valueables for a period of over an hour after reporting. If these issues are addressed would consider visiting again