TripAdvisor Traveler Rating

This wasn’t the standard of hotel we were expecting after booking with Virgin Holidays but there’s the honest breakdown. Pro’s - staff are great, friendly and helpful - rooms are very spacious and air con nice and cold - pool sufficient to cool down after a day in the parks but completely in the shade from 5.30pm - location was a 20 mins drive from all the different Disney Parks - lots of restaurants and bars within walking distance on international drive - 15-20 mins drive from two big Malls for shopping days - hotel offered a basic breakfast of cereal, pastries and coffees / iced drinks, and some hot breakfast sandwich’s (like a McDonald’s breakfast sandwich) Con’s - staff, no cons - rooms, were dirty and dusty. Our feet were black from walking barefoot in the appt. The drawers inside were dirty and I had to wipe them before we unpacked our clothes. The fridge was noisy and hummed all night. The bedsheets were changed once in 10 days ! This is also the only time the beds were made. Clean towels twice in 10 days. The air con was good but so loud even on the lowest setting. - pool - if you like sunbathing on your rest day this is not the pool for you. The sun moves around the pool so only a portion of sunbeds get sun as any point in the day. You’d have to keep moving sunbeds if any were free. - location, right opposite ICON park, so if your tired after a park day you can forgot sleeping until at least midnight when the noise and screams calm down. Friday and Saturday were the worst nights. Overall, if you just want a basic hotel for the location to Disney parks and lovely staff then this is the place for you. I would rate it as a 2/3 star hotel.

Stayed in this hotel for 5 nights as part of a multi-city trip. 2 bedroom apartments are spacious and cool. Beds are comfortable - though I was a little surprised the bedsheets only get changed once a week, given how hot Florida gets (towels every few days). Cafe on site is good, serving Starbucks. The pool looked good (though we didn't use it). Gym and games room basic. Our apartment was ground floor and facing Icon Park - we did get a bit of noise into the evening, but it wasn't excessive. Staff are friendly and helpful. Proximity to Disney and Universal is good, and good road links out to Canaveral (lots of toll roads though.) Lots of places to eat nearby.

Vanessa was really helpful and made me feel at home. 10 stars truly and I loved the room I got. I can’t wait to re visit again! My business partners are truly thrilled and are also stoked to come back next year or even on their own private vacation stay

Booked 8 nights via virgin for trip to Orlando to go to Universal. We needed somewhere with 2 bedrooms so this was great. Positives: Location is great, right opposite Icon park and places to eat nearby..by trolley stops too. 2 good sized bedrooms, kitchen and living area. Reception staff were amazingly friendly and helpful. Handy having a laundry Pool looked nice but we didn't use it Negatives: Felt dirty and they only clean after 7 days..we had a clean part way through because we were staying 8 nights. They replace towels every 3 days and empty bins. Feels a bit dated and tired. Kitchen accessories limited. No kitchen towels or cloths provided. Overall: Would stay again because we need 2 bedrooms and very few have double and 2 singles and location was good.

The hotel beds and pillows are wonderfully comfy. Lots of space in the 2 bed apartments and centrally located for loads of good food places. Laundry and Starbucks on site. The manager couldn’t be more helpful - they have had some extremely internet problems this week outwith their control which is frustrating but they have been very informative on updates and empathetic and apologetic of the situation - which is all you can ask for in such circumstance. In the UK you are met with ambivalent shrugs so a refreshing change. Starbucks cafe staff are lovely and for a three star hotel you’d be lucky to find better anywhere. Highly recommend and would return.