TripAdvisor Traveler Rating

Well where to start we booked on Priceline. When we arrived it was very busy but that was no problem for Roxy we really needed a handicap room. Well she said hold please let me try my magic. We were put in a ground floor unit and WOW BEAUTIFUL hotel and a wonderful staff. We will be back thank you Roxy

Holiday to Florida ,stayed at the sonesta suites for the second time . Reception staff are so lovely and helpful. We had a 2 bedroomed Apt with full kitchen and fridge freezer. 2 bedrooms one king size and one queen size bedroom full bathroom in each .It had a Couch and dining table aswell. Nice Pool with sunbeds and towels ,sunbeds are very worn and need updating ,can get burning hot on the metal frame and not comfy to lie on . Very disappointed to see the bar had gone ,as we liked to sit there in the evening last time we came . It is now a breakfast bar, the food is reasonable and quite good . This hotel ,is central to lots of things and a free bus takes you to the parks but you must book in advance. Lots of bars and restaurants just across the road .Prices are very expensive everywhere now ,so budget well .We only had evening meal out and it cost us a fortune every night. Very Nice hotel and would recommend.

I love Orlando, each visit is incredible. The hotel was great, Roxy was amazing, she went above and beyond. The whole hotel staff delivered outstanding service from Vanessa, Claudia and Gerald in the morning and Julio at night. I enjoyed my stay and plan to return back each time I have trip to Orlando. Thank you all.

Hotel has recently undergone a refurbishment, which you could see some evidence of, but the rooms were quite dated and I feel they have had a lick of paint and new furniture rather than a proper update. Rooms are spacious and reasonably comfortable. Towels were changed on a regular basis and beds changed once a week. Floors are filthy and would benefit from a mop by housekeeping and a sweeping brush in the room to be able to clean them yourself. We came as a family of 6 split across 2 rooms. One room had no hot water for 3 days (boiler breakdown) and the other had a constant knocking noise throughout the night like the pipes had air in them. The staff we came across are brilliant, and tried to sort the issues where they could. They were very friendly and professional. Location is great with plenty of bars and restaurants nearby, but bear in mind the hotel is right across from Icon park, which can get very noisy at weekends. Pool area is nice but not massive. Nice tables around pool to be able to order a takeaway and sit with wine or beers. Overall reasonable but nothing mind blowing.

Check in was a breeze! The staff were so helpful. The rooms had everything we needed for our 10 day stay. We used the laundry amenities with no issue. We loved the pool and hot tub. It was close to universal and the shopping outlets. A short walk to many different restaurants on international drive.