TripAdvisor Traveler Rating

The hotel was very clean and the front desk was amazing I would definitely come back. The stay was so convenient to the parks and walking distance to nice restaurants.

We stayed here for 6 nights as we flew in for a quick HHN trip and I have to say, wow!! We had a 2 bed suite with a trio layout which was absolutely perfect for a family of 4. Lots of space for cooking, eating, chilling out after park days and definitely lots of sleeping and storage space. Ideally located across the road from Icon with lots of eateries around who all offer Happy hours so eating out is ideal. Lots of parking spaces, pool area was very clean and quiet and such a nice place to chill out in during the day. The laundry room stocked with lots of machines and the little onsite shop had lots of essentials. The staff were fantastic, nothing to much and they really do go above and beyond for their guest. We will definitely be back!!

Excellent location, friendly staff. Suite was spotless and well equipped. Amenities around the complex are clean and fully functional. Will definitely stay again, and recommend to family and friends.

Our stay at this hotel was excellent. The staff were friendly, attentive, and consistently helpful. The room was exactly what we needed, offering ample storage space, a powerful shower, and a high standard of cleanliness throughout. The location was outstanding—just a short walk from numerous dining options. The shuttle buses to the parks were reliable and convenient; we typically used the bus for our morning trips and opted for an Uber or Lyft on the return, depending on which was more cost-effective. The pool area was enjoyable, though the building does block some of the afternoon sun. The jacuzzi was a welcome feature and pleasantly warm, and the main pool being heated was another great advantage. Overall, we had a very pleasant stay and would not hesitate to return. Highly recommended.

I cannot believe how my matron of honor was treated last night. She and her husband came all the way from Italy, with 16 hours spent on two different airplanes. They were supposed to arrive on 11/12, and due to a car accident that took two extra hours on the highway, they missed their original flight. They notified the hotel of this through Expedia, and they were able to get a new flight on 11/13 that landed in Miami around 6pm. They had to then drive their rental car nearly five hours to get to Orlando. When they arrived at the hotel later than 11pm, the front desk called Expedia and made them wait longer than an hour before allowing them to sleep there for the night, on top of all their stress and exhaustion and jet lag, they had to book a different hotel for the rest of their stay here. This is simply unacceptable! This is no way to treat people, and shame on the Sonesta and Expedia for not honoring their reservation. They need to get a refund and an apology at the very least. It’s just awful what they went through!!! What is wrong with them? It’s not okay.