Overview
Unwind in an all-new, extra-affordable, carefree escape that perfectly blends the cool, calm feeling of a coastal retreat with the fun and convenience of staying in a Universal Orlando Resort™ hotel. With standard rooms and spacious, two bedroom suites that sleep six, it's a great spot for families to base their Universal vacation. Plus, enjoy exclusive theme park benefits.
The hotels in Universal's Value Inns and Suites category are the fun, affordable option offering rooms as well as spacious suites with kitchenettes. With quick-service dining, self-service luggage, resort-style amenities, and exclusive theme park benefits, these hotels offer guests exactly what they need, including exclusive theme park benefits.
- EARLY PARK ADMISSION1 to The Wizarding World of Harry Potter™ or Universal Volcano Bay™ one hour before the theme parks open (valid theme park admission required. Select attractions).
- Free shuttle transportation between your hotel and the parks.
- Complimentary merchandise delivery to your hotel from shops across Universal.
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
2050
Inclusions
Rooms
Amenities
Location
Reviews
Missing Personal Items, Poor Housekeeping, and Inadequate Room Storage
Luiz S on Dec 13, 2025
Dear Sir or Madam, I am writing to formally file a complaint regarding my recent stay at Universal’s Endless Summer Resort – Dockside Inn and Suites. On the second day of my stay, I discovered that personal items belonging to me went missing from my room without my authorization or consent. I immediately reported the incident to the front desk, and a documentary report was completed listing the missing items. However, to date, the hotel has failed to provide any follow-up, official response, or resolution, which I find extremely concerning. In addition to the disappearance of my personal belongings, I would like to highlight several other serious issues experienced during my stay: • Poor housekeeping services, with the room inadequately cleaned and poorly maintained; • Room layout unsuitable for an extended stay, due to the lack of proper closets and an insufficient number of drawers, making it difficult to store clothes and personal belongings; • Personal items discarded without my consent or authorization, representing a serious breach of privacy and disregard for guest property. I would also like to formally note that I spoke in person with the hotel manager, Mr. Jordi Pérez, regarding this matter. Unfortunately, during our conversation, he did not demonstrate any genuine interest in resolving the issue, and the interaction gave the clear impression that the priority was simply to end the conversation rather than address the problem or provide support. Additionally, I spoke with Mr. Jeremy Letebetter from hotel security, whose responses were limited to repeating previously provided statements, without offering any concrete assistance, updates, or solutions. I entrusted my belongings to the hotel expecting a basic standard of care, professionalism, and security, which was unfortunately not met. The lack of any effective response after the formal report was filed has only worsened the situation. I respectfully request an immediate investigation, a formal written response, and an appropriate resolution, including clarification regarding the whereabouts of my belongings, as well as compensatory measures proportional to the inconvenience and losses suffered. I look forward to your prompt response.
First time staying at dockside
4myl0u83 (South Wales, United Kingdom) on Dec 11, 2025
Stayed 12th /19th of november.this was my first time staying at the dockside. Friendly staff and helpful. I wasnt happy with my room coz the view wasnt the best .so I phoned guest services and went back to reception and they changed my room which was on higher floor facing international drive which was much better .dockside is a lovely hotel with 2 fab pools .pier 8 market which is convenient for something to eat or drink .universal shop. A good shuttle to the universal parks .I ride stop outside .the only thing I would say I wish they had a gate near international drive coz you got walk along way around specially if you got mobility problems. Had a lovely week stay at dockside .
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