Overview
Hotel Mousai in Puerto Vallarta, Mexico, sets the pace for a new generation of designer hotels for guests, offering exclusive experiences by the beach and delicious pampering in unrivalled tropical surroundings. Hotel Mousai’s fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally. A splendid yet precise fusion of imagination, contemporary design and inventive functionality generates spaces of artistic magnitude and dazzling personality – a gallery of experiences and creativity that will make you feel like a million dollars and pampered like a VIP. Each area is its own showcase, each room is a distinct work of art, each space evokes a discrete emotion and character, each one of you becomes part of Hotel Mousai’s uniquely lavish fabric.
Guests of Hotel Mousai have access to the services and amenities of Garza Blanca Preserve Resort & Spa.
Check in
4 p.m.
Check out
11 a.m.
Rooms
73
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- South tower
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- Walk in rain shower
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Iron/Ironing board
- Rollaway bed (on request, $)
- Safe
- Slippers
- Turndown service
- TV
- Private terrace with jetted pool and hammock
- 1 king bed
- Jungle view, Ocean view or Resort view
- No more than 2 guests in the room
- 1 king bed
- Jungle view, Ocean view or Resort view
- North tower
- Maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Iron/Ironing board
- Rollaway bed (on request, $)
- Safe
- Slippers
- Turndown service
- TV
- Private terrace with jetted pool and hammock
- 1 king bed
- Jungle view or Ocean view
- No more than 2 guests in the room
- 1 king bed
- Jungle view or Ocean view
- North tower
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Iron/Ironing board
- Rollaway bed (on request, $)
- Safe
- Slippers
- Turndown service
- TV
- Private terrace with jetted pool and hammock
Amenities
Lobby
Rooftop Pool
Rooftop Bar
The Terrace
Hiroshi
Orange Deck
Red Room meeting room
Fitness centre
Fitness facilities
Spa
Spa
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Goodbye Hotel Mousai —You were great once!!!
R7273TXtimn on Jan 30, 2026
I am unlikely to return to Hotel Mousai. This was my 3rd or 4th stay, and it is clear that Tafer management has focused entirely on profit. The Room (All-Inclusive Ultra North Corner, 6061, $2800 for 3 nights): While the view was beautiful, the room is showing its age. You can only do so much with cleaning; at this point, it needs a refresh. Plumbing: The toilet required multiple flushes to work. Amenities: The hot tub needed maintenance for all features to function properly. Tech: The iPad system is very old. It is frustrating to pay the same rates as the South Tower when the hardware in the North Tower is significantly downgraded and "over-used." Management & Service: Due to a major East Coast snowstorm, I was stuck at the airport and checked in a day late. I understand revenue protection, but management was completely inflexible. No refund or credit was provided for the missed night. Paying for an All-Inclusive rate—including food and beverage I wasn't there to consume—is a painful waste of money. Tafer has clearly chosen short-term profit over long-term customer lifetime value. What makes the lack of flexibility more insulting is that I am a high-spending, loyal guest; during this shortened stay alone, I spent an additional $500 at the spa and distributed over $400 in extra tips to the staff. While I was given a late checkout to 1 PM (a $200 value), it was an insufficient gesture considering my history with the brand and my additional spend on-site. The service itself was fine, and almost all staff members were great. They are the only reason I’ve returned in the past. However, because management no longer seems to value loyalty, I will be looking at other options for my next visit to Puerto Vallarta.
We will be back!
Zachery W on Jan 30, 2026
Great food, great service and great accommodations! We enjoyed the life of luxury during our visit and we are already planning our next trip back.
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