Overview
Hotel Mousai in Puerto Vallarta, Mexico, sets the pace for a new generation of designer hotels for guests, offering exclusive experiences by the beach and delicious pampering in unrivalled tropical surroundings. Hotel Mousai’s fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally. A splendid yet precise fusion of imagination, contemporary design and inventive functionality generates spaces of artistic magnitude and dazzling personality – a gallery of experiences and creativity that will make you feel like a million dollars and pampered like a VIP. Each area is its own showcase, each room is a distinct work of art, each space evokes a discrete emotion and character, each one of you becomes part of Hotel Mousai’s uniquely lavish fabric.
Guests of Hotel Mousai have access to the services and amenities of Garza Blanca Preserve Resort & Spa.
Check in
4 p.m.
Check out
11 a.m.
Rooms
73
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location

Reviews
he service has deteriorated to HORRRIBLE on this property due to completely incompetent management.
Olga T (San Francisco, California) on Feb 01, 2025
SCAM- I can't believe how much the service has deteriorated on this property due to completely incompetent management. First let's start with a horrible booking experience that i had to dispute on my credit card. Book a room in February of 2024. cancelled this reservation to rebook for a better pricing room in October. They said refund should be 15 days. 45 days later with them not responding to my emails, hanging up on me..I had to dispute the charge to get my money back - at this point it should have been enough of a red flag not to go, however we stayed at this property multiple times in the past and i wrote this off as a one off - BIG MISTAKE AT arrival - we came with a group of 8, had 4 rooms booked in the south tower corner suits. Only one of our rooms was available, the rest they insisted we book north tower, after arguing with lying from desk manager (no customer service skills what's so ever) - they finally admitted they had an overbooking issue. Made us all stay in north tower in the rooms that are $150 cheaper and we had to argued yet again that we are entitled to refunds..which they said they will process and of course we are yet to see. (they did give us 200 per room resort credit....after wasting our time for 4 hours!!!!!) Once we go into the room: no new toiletry, no towels, mini fridge is not restocked. and the better part the room is still signed in under the old guest. They kept on calling us by the wrong name as we were trying to resolve this new ISSUE of service - horrendous violation of privacy. POOL - they closed the pool in our tower and made two towers squeezed into one, well guess what no daybeds and a complete overcrowding.....again horrible SPA - for my 55 minute massage the therapists was 15 minutes late, only petted me for 40 minutes (you can't call what that was a massage) and afterward i walked out to a dirty tea counter with no cups or anyone to help HOW CAN YOU CHARGE 4k for 3 nights end be so HORRIBLE OF A RESPORT?!?!? can't wait to get one of those cookie cutter responses from management to this review say we will improve...after coming here for years, after this experience NEVER AGAIN
Excellent trip!
Pioneer812805 on Jan 27, 2025
We just came back from our 6th visit to Hotel Mousai. We had an Ultra corner suite in the South tower, and it was perfect! We ate at Hiroshi (2x), Dao, Bocados and Noi. All restaurants are great, but Hiroshi and Dao were our favorites. We also had an amazing couples massage at Spa Imagine. We spent most of our time at the South rooftop pool, enjoying the fantastic weather, views (we saw lots of whales) and service. So many things make Hotel Mousai our favorite place to come, but none more than the incredible service. The staff works very hard and are always so warm and friendly. They make us feel so special and treat us like family. It's not possible to thank them all, but I do want to acknowledge as many as I can: Orlando (bell hop) -- He's usually the first person we see when we arrive, and we have really enjoyed getting to know him over these past few years. Greta -- she was our butler this time (previously, we knew her when she was a Pool Concierge). She did an amazing job!! Every time we had a question or request, she was on it immediately and that made everything go so smoothly. We love Greta! South rooftop pool -- everyone there does a fantastic job, keeping the drinks and food coming, adjusting the umbrellas for shade and sun as desired, and bringing out special treats throughout the day. Special thanks to Alan (pool concierge), Cesar Alonso (a/k/a Doctor Sunglasses, since he will come and clean your glasses periodically), Eduardo, and Ignacio. Jennifer (Jenny, Penny) -- she is a member concierge and is always so warm and welcoming to us! We love Jennifer! David -- he was our server at Dao and had such a great spirit, and made our night there such an enjoyable experience. I'm running out of superlatives for this review, but rest assured we are already planning our next trip back to Mousai.
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