Active Advisories
Beginning September 17th, the Family Pool will be under construction and closed until further notice. Please note: All other pools and water facilities at the resort will remain fully operational during this period. All efforts will be made to minimize impact to guests during this time.
Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
379
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Mountain view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Pool
Pool
Pool Bar
Outside
LeCafe
Oasis Bar
El Pueblito
Aquamarina Restaurant
Restaurant
Restaurant
Restaurant
Restaurant
Restaurant
Wedding
Gym
Gym
Location
Reviews
TripAdvisor Traveler Rating
Don’t trust the reviews - It’s not what you think it will be and you can avoid disappointment
Josh K on Dec 20, 2025
In all honesty we are from Canada and likely spoiled; so my review is going to come off as bias. I’m apologetic as I’m sincerely not trying to offend anyone but just provide my own perspective; but we are used to 5 star ?? experience. This was a horrible experience from check in thru to check out. The staff have been rude for the most part as they cater to Mexican people here at this resort and we felt out of place at this resort and not appreciated as their guests. I really don’t know how this hotel has any positive reviews and that it’s rated as high as it is because it seems like a joke to me. The restaurants were horrible and the food was better on the street “IMO” The hotel building we were in should be condemned and is in need of serious repair and upgrades - There is absolutely now safety and sprinklers in case of a fire ?? didn’t even see a fire extinguisher ?? There is no room service and the worst part is that it’s not handicap accessible for the most part and very difficult to navigate. The pool we went to off the beach was not heated. They had no fresh towels and/or normal hotel amenities. No blended drinks at the pool and or premium drinks. Wouldn’t recommend or come back, spend the time to do your research before staying here.
Forced to stay here by WestJet
kkG6017ID (Medicine Hat, Canada) on Dec 20, 2025
Our flight was cancelled on December 13, and WestJet placed all passengers at this resort. After staying here, it’s clear why there was availability. The room smelled strongly of black mold, and basic hygiene items were missing—no hand soap and no body wash. Stains all over the chair in the room. By the time we finally checked in and made it to our room, all food options were closed, leaving us with nothing to eat. Accessibility is a major concern. Anyone with a disability or mobility issues would struggle here. The ramps leading to the rooms are extremely steep, and guests must drag luggage over uneven cobblestone pathways. The walls are paper thin—we could hear everything throughout the night. To make matters worse, raccoons were roaming the property eating leftover food. We were so uncomfortable that we tore the beds apart to check for bed bugs. There were people trying to get into our friend’s room too and then banging on their door and yelling. We would never choose to stay here and are very disappointed that WestJet placed passengers in this resort.
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