Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Lobby
Pool
Pool
Pool Bar
Seating
Oasis Bar
El Pueblito
Aquamarina Restaurant
Restaurant
Restaurant
Restaurant
Restaurant
Restaurant
Gym
Gym
Location
Reviews
TripAdvisor Traveler Rating
The worst hotel that I’ve ever stayed in and I enjoy hostels and five star resorts. This one takes the cake.
tina m on Jun 24, 2025
I have stayed in Very bad hotels. This one takes the cake. There is no view for the beachfront deluxe King room. The check-in process took at least an hour and we were not even allowed to go get a drink at the bar that was for the welcome guests because we didn’t have bracelets on, but they wouldn’t give us the bracelets until we spend an hour checking in and the fiasco of checking in was absolutely 10 times worse than a bad hotel in Vegas . But the biggest issue is there is no seating at pools. There are no towels. There is children and chaos and mayhem and on top of that the food is inedible. We watched multiple people dip the serving spoon into the tray to taste it and then put it back, but that wasn’t the worst as all the food felt worse than any cafeteria food or airplane food or anything that I could ever think of it was one of the most disgusting displays of food I have ever seen in any hotel whether there’s a one star hotel or five star There is no Cleaning the grounds and there is construction around you 24 seven pThere are no trash cans. There is no one to monitor anything or helping in anyway. I have stayed in many hotels in Puerto Vallarta and don’t always go high end but mid range is what this was claiming I would run as fast as you can away from this hotel and never ever everbook this place. I try never to leave bad reviews because I know it’s not the employees fault. It is the corporation’s fault but this place needs to be revamped and cleaned and staffed and so many more. I can’t even name..
Excellent service of Javier Bottones
James N on Jun 22, 2025
Javier Bottones provided excellent service. His hospitality reflects Krystal in a great way. He definitely represents the greatest standards of Krystal. Javier helped us to have a wonderful experience and we really do appreciate him. My wife and I will be more than happy to return to your resort.
Vacation Offers
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Kids stay, play and eat free at select all-inclusive resorts in Mexico and the Caribbean.
Cancun, Ixtapa, Puerto Vallarta, Los Cabos, Riviera Maya, Tulum, Mazatlan, Punta Cana, Montego Bay, Ocho Rios - Runaway Bay, Aruba, St. Martin – St. Maarten
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