Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Lobby
Pool
Pool
Family pool
Ruins
Seating
Exterior
Exterior
Las Velas
Aerial
Kamp Krystal
El Pueblito
Aquamarina Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Not worth your money
Navigator09823814192 on Aug 06, 2024
This was my second trip to Mexico and my 6th all inclusive vacation. This was my worst experience of all of them by a long shot. While there was some staff who were very good, the accommodations were rough. Black mold could be found in multiple areas. When this was brought up, they did upgrade us to another part of the resort, which was better, but still had the same issues. Outside 1 or 2 items, the food was not that good. No one was around to give service when we were at the pools. There was construction off site and on-site. Locals can book day passes there, so it was very busy for our low season. The view was good. The beachfront was dirty in places. The location is excellent, however. You can tell that this place was once amazing, but it obviously has not been able to keep up to that standard of the past.
POOR MANEGEMENT - DETERIORATED FACILITIES
Bmoreny on Aug 05, 2024
ADMIN / MANAGEMENT Sadly was terrible experience, we are very adaptable customers and not picky at all nonetheless this was just to many & to much to pass by. Reserved with time king size (contractual in writing) at the end gave us separate beds, poor service in front desk personnel, swamped with upset customers, filthy & poor condition rooms all 3 of them, got changed 3 times non working phone lines in all 3 rooms, 1st room could not sleep safety box keep activating alarm every 10 minutes, 2nd room sealing leak damaged bed, leaking toilet & clogged with sewage water overflowing from shower reels, 3rd room bed sheets were used then morning buffet was cold, juices were extremely watered down even scrambled eggs were burned, some personnel salvageable but overall awful & sad experience, management has absolutely no interest on even listening to healthy feedback not to mention solving problems for their customers, we were not 1st time customers we used to loved this place, not any more it a shame the abandonment conditions and the lack of administration skills, to much work for few personnel that really try sadly they end up being sparring's in many cases for their sake I really, REALLY hope Mgmt reads this!
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