Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Lobby
Pool
Pool
Family pool
Ruins
Seating
Exterior
Exterior
Las Velas
Aerial
Kamp Krystal
El Pueblito
Aquamarina Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Very bad experience with the food and staff
468armandoo on Nov 29, 2024
This is the worst hotel I have ever stayed at. The food was disgusting and the service was horrible. You are only allowed to make dinner reservations from 9am-1pm in person. So you can’t leave the hotel in the morning on any excursions or activity’s because you’ll get stuck eating the nasty food at the main buffet for dinner. There are flies all over the food at the main buffet. The people at the front desk are not helpful at all they do the bare minimum. We encountered a few nice waiters and bartenders. I will not come back. Waste of money and time.
Disappointed overall
Gary K on Nov 17, 2024
Overall we would have to say we were disappointed in this resort. The price we paid had us expecting a great resort but the reality was a let down. There was some pro’s for sure. Beach was great, our room location and view was very nice. The property is big and has great potential. Pools were pretty decent but lacking in seats for the number of guest in the resort. If you did not have a pool spot saved by 8:00-8:30 in the morning you were not going to have one for the entire day. The bathrooms around the pool we’re disgusting even by 8:00 in the morning, clearly not cleaned properly. Food was adequate but average at best. Selection did not change for the week we were there. Both Ala Carte restaurants were closed but this was not mentioned or disclosed when we booked so it was a very basic buffet or nothing. Many dishes were slow to be replenished. There was no pool service for drinks and the bar always had a long line-up. Room service was very poor, 3 of our 7 days they did not even show up. The remaining days we often did not get water or towels. When we called to request them they agreed but still did not provide them. AC did not work in one of our two room, we asked to have it repaired but they never did. There was little to no activities, nightlife, or places to go after dinner. The resort is tired and not well kept. Lots of construction going on all day every day. Our recommendation is don’t do it! There are much better reports for the money.
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