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Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Connecting rooms available (subject to availability)
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Connecting rooms available (subject to availability)
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Disney Movies
- Beach/pool activities
Kamp Krystal
Open daily
- Children ages: 0 to 12
| Type | Amenities | |
|---|---|---|
| Le Caffe | Bar, Lobby bar | |
| Las Velas Bar | Bar, Restaurant bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Select public areas
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Las Velas | Buffet | Mexican | Breakfast, Dinner, Lunch | |
| Kamakura | À la carte | Asian | Dinner | Dress code, Premium menu items ($), Reservations required |
| Cinque Terre | À la carte | Italian | Dinner | Dress code, Premium menu items ($), Reservations required |
| Crazy Crab Bar | Snack bar | International | Lunch | Premium menu items ($) |
| Aquamarina | Buffet | Mexican | Breakfast, Dinner, Lunch |
- Rooms: 388
- Fitness centre: on site
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Kids pools: 1
- Outdoor pools: 3
- Water slides: Included
Water sports
- Watersports centre: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Comfortable lounge chairs by pool
- Bingo (seasonal)
- Mexican night (seasonal)
- Karaoke (seasonal)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Parking available ($)
- Shopping onsite
- Tour desk
- Wedding facilities available ($)
- Car rental desk available ($)
Lobby
Pool
Pool
Family pool
Ruins
Seating
Exterior
Exterior
Las Velas
Bar Le Cafe
Kamakura
Aerial
Kamp Krystal
Location
Reviews
Just the facts
315lanac (New Brunswick, Canada) on Feb 03, 2023
Stayed at the Krystal from Jan 15-25. First time at this resort but have stayed many times at All Inclusive resorts between the airport and the Malecon. Including the Krystal Altitude (formerly Hilton) as well as the Krystal Grand in Nuevo Vallarta. Check -in was quick as we were the only 2 from our shuttle to get off at this hotel. Was told room would still be about an hour and we were welcome to get something to eat while we waited. They do not have a map or very good signage telling people where to find things. We were in the new tower on the 8th floor with a mountain view. Ocean views are nice but since I don't spend much time on the balcony the mountain view is nice as well. The room was large enough but had very little storage. No dresser or drawers large enough to put any clothes in. Maybe your underwear but definitely not shorts and shirts and bathing suits. Closet has about 10 hangers. I like to unpack for my vacation but unfortunately this time we kept most of our cloths in our suitcases. The bathroom had 2 towels only, no facecloth, no handtowel, no hair dryer. They did supply shampoo, conditioner and lotion. On day 2 I asked the maid for a couple facecloths and was given them. Buffet Restaurant is very Mexican traditional for decor. As with most buffets temperatuure is always the biggest issue. Even the pickiest of eaters should be able to find something every meal. There is an egg/ omelet section in the mornings, as well as pancakes and frenchtoast with all the other items, potatoes, rice, vegetables etc. every meal. The Italian and Oriental ala cartes, were good. Menu is small but the items we had were very tasty and hot. The pools at this resort are ICE COLD. This is probably the worst thing about this resort. The temperature never changed in them for the entire 10 days, so my guess is that they are continuously being filled with cold water and none have a heater. The beach is lovely with lots of space and places to sit. You can watch the Skydivers land just a few hundred feet away. Sunsets are always spectacular over the bay. Seen a couple of whales from the beach our first 2 days there but none for the remainder of the trip. A couple of staff that stood out while we were there was Carlota and both of the Leonel's and Kevin at the bar. Great service everyday. Thank-You! Overall this resort is quite old but they have done well keeping it maintained. The grounds are beautiful and clean, They bring in a water truck almost daily to keep everything lush and green. There is alot of wasted space that could be better utilized. It would be nice if they set up a coffee bar in the tower lobby or somewhere on the resort. The bars could open a little earlier. They don't open until 11 am and they do not serve Mimosa's or baileys in the morning. I have stayed at better hotels and I have stayed at worse hotels. To me the biggest thing would be to heat at least one of the pools, preferably the adult one. I would stay again if the pricing was cheap but otherwise probably not.
Nice Staff
Reza D (Falls Church, Virginia) on Feb 03, 2023
I found the staff very friendly. They would provide anything I needed right away. Miguel Cano was there always. His English was good so communicate with him was easy. The front desk and kitchen staff were awesome too.
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