TripAdvisor Traveler Rating

Javier Bottones provided excellent service. His hospitality reflects Krystal in a great way. He definitely represents the greatest standards of Krystal. Javier helped us to have a wonderful experience and we really do appreciate him. My wife and I will be more than happy to return to your resort.

Unfortunately, my stay at Krystal Grand Puerto Vallarta was a major disappointment. The pictures online are very misleading. This is by far the smallest resort I’ve stayed at, with very few amenities. There are only three restaurants besides the buffet, and they’re always booked. It’s nearly impossible to get a reservation, which leaves you with limited food options. To make things worse, it rained heavily during my stay, and the resort couldn’t handle it. Water flooded many areas, including the elevators, which had to be shut down. Ceilings were leaking and in some places falling apart. I had to walk through ankle- to knee-high water just to get around the property. This experience did not meet the standard I expected for a resort, and I would not recommend it to others looking for comfort, convenience, or a relaxing atmosphere.

We have been coming to the Krystal for a while now. The breakfast and the breakfast crew is great especially Leonel. The activities put on by the pool were fun as well. The beach has lots of spots available both in the shade and out. All around our time spent at the Krystal was enjoyable for our whole family.

Stay was great. Resort is beautiful and right on the beach. The rooms are very beautiful and big. King bed was very comfortable. Resort was kept clean and service was great most of the time. Santos specifically took care of our group most of our stay. He always went above and beyond for us. He was very professionally and always giving us recommendations for fun things to do around the resort. He gave us amazing 10/10 service.

This should not be labeled as a 4-star resort. Worst All-inclusive resort experience ever. Upon arrival I was given a time-share room, booked a Garden View Kingbed! Took over an hour and a half to get moved to a new room. After getting into my new room and traveling all day my wife and I took a quick trip to the Marina and returned at about 10:30pm. We didn't eat while we were out because the hotel offers Room Service. With no room service menus to be found in the room I went to the front desk only to find out that Room Service closed at 10:30pm. Very disappointed I went back to my room hungry. Woke up the next morning only to take a cold shower and then attempt to eat breakfast. Went to both breakfast locations only to find the same extremely disappointing food options. After reporting to the front desk regarding not having hot water in my shower they sent someone to my room three hours later. The fix was that I have to run my bathroom sink while I shower to get hot water. Due to being required to wait in my room for the facilities personnel to look at my shower, my wife was unable to eat breakfast. Thought "ok" there's room service. I then called the front desk to ask for a room service menu. I was forwarded to one of the restaurants for them to tell me that they don't have a room service menu. Every photo on the Krystal Puerto Vallarta Resort website is not for this resort but for Krystal Grand Puerto Vallarta.