TripAdvisor Traveler Rating

This was “A FAMILY WEEK “! 18 of us from Kansas KU Jayhawk and KC Chiefs. My wife, our children, grandchildren, and “significant other” Ricardo was an excellent host making sure we were well taken care of on the beach, and the pool(s). Rebecca from housekeeping was cheerful, every morning with a smile. The rooms were spotless. We developed trust in her, often we careless leaving items unsecured. The items were left in place. We wish we could recognize every employee that we interacted with. Super staff making this experience ENJOYABLE!

Marival Kids - Adriana and Michelle are amazing ! We love coming here. A big reason we keep coming back is the staff especially in Marival Kids. They remember us every year and my kids love them so much. We will keep coming back here to see the staff each year!

I have thoroughly enjoyed my vacation at the Marival Emotions resort! The rooms were spacious and inviting and along with the competent cleaning staff, it made for very comfortable accommodations. The food (always delicious) was efficiently served by their friendly staff. Also, there were many family activities but the best was the yoga class offered by NRG2GO. The instructor was not only capable of tailoring the class to meet the needs of the participants but was also able to make the class interesting and fun for children - much appreciated! I will be definitely be returning to this resort!

First time staying at Marival Emotions and I will definitely be returning. All of the Marival Emotions staff I came across during my stay were helpful & friendly. The adult pool area is staffed with wonderful people. The pool concierge Ricardo was particularly helpful and really great at following up multiple times each day. I often saw him moving chairs or assisting people who were having mobility issues.

My family and I booked Marival Emotions Nuevo Vallarta expecting a welcoming, family-friendly all-inclusive experience. What we received instead was a masterclass in racism, classism, elitism, and ethnic discrimination, paired with terrible service and abysmal food quality. From the moment we arrived, it was clear that not all guests are treated equally at this resort. Staff behavior consistently reflected a disturbing hierarchy based on appearance, language, and perceived wealth. Guests who fit a certain profile were treated with warmth and attentiveness, while my family and I were met with indifference, dismissiveness, and at times outright disrespect. This was not subtle — it was repeated, obvious, and deeply uncomfortable. Requests for basic assistance were ignored or delayed, yet we watched staff immediately cater to other guests. Questions were answered curtly or not at all. At several points, we felt we were being treated as a burden rather than paying guests who had purchased the same “all-inclusive” package as everyone else. The environment fostered here feels elitist and exclusionary, and no resort operating in 2026 should be allowed to get away with this. The service overall was consistently poor. Simple needs required multiple follow-ups, and accountability was nonexistent. Staff seemed disengaged, untrained, or simply unwilling to help unless they deemed you “worth” the effort. The food was another major failure. For an all-inclusive resort, the quality was shockingly low. Meals were repetitive, poorly prepared, and often lukewarm. Ingredients tasted cheap, presentation was careless, and several dishes were borderline inedible. This was cafeteria-level food being passed off as resort dining. For what this resort charges, the food quality is unacceptable. This was not a single bad interaction or an isolated incident — it was a pattern. When you combine discriminatory treatment, poor service, and low-quality food, the result is a resort that does not deserve its reputation or price point. I would strongly caution families, people of color, and anyone expecting respectful, equitable treatment to look elsewhere. There are far better resorts in Nuevo Vallarta that understand hospitality, inclusivity, and basic decency. Marival Emotions failed on all fronts.