TripAdvisor Traveler Rating

Awsome service! Thank you Eugenio Perez and Osvaldo, our experience was great. Atmosphere is amazing and the food is delicious

Eugene was an excellent waiter multiple nights! Fantastic service.

Had great food at the La Pergola and also the silk restaurants. Eugene was our waiter at La Pergola and he was amazing.

It was very father the service what a good hotel the truth is the first time we visited them and we liked it very much since they have a lot of variety, the Amalfi specialty restaurant is very good the lasagna is delicious, Diego from animation was very attentive to us he gave us very good information when we arrived until the time to retire, the teens club has a lot of variety of entertainment and what to say about the animation team in general, what great shows

We stayed at Marival Emotions from Jan.03 2025 to March 03 2025. (Tripadvisor dates wouldn't allow us to go back that far, when clicking on date that we went.) We have been Members since 2009, and our contract is currently Innovation Estate 3. We will start out with 2 "rants" with the All Inclusive Fees, that have gone up substantially over the years. 1) It has got to a point where it is not affordable for a long duration stay. Their rate system is based on occupancy, so in a 2 month stay, we incurred several rate increases, ranging from a total of $135 US to $185 US per person per day. 2) The other issue, (and never used to be this way) is that the All Inclusive Rate is higher per person in a One Bedroom Suite, than in a Studio. These 2 factors alone, have stopped many long time Members from staying longer than 2 weeks. Our only hopes are, that maybe the Resort will come up with some kind of an Incentive to "bring back" the Members that used to stay longer than 2 weeks. Now for the Good Stuff! Most of the Staff that have been there for a long time, never disappoint us, and many of the new staff are a welcome addition. The newly added Silk Restaurant is an absolute perfect addition to the already great selection of Restaurants. We do miss the La Bamba and Mai Tai dinner menus though. We can't say enough about our Hotel General Manager, Daphne Fernandez! She Listens, she Cares, and she takes charge when needed! Hats off to her amazing Managers, Supervisors, and Captains throughout the whole Resort! Here are a few of them, and I know that there are many that we have missed: Head Chef - Nabor, Food & Beverage - Fransisco, Luis, Ulisus, Bars - Jorge, Jazmin, Day & Night Shift Managers - Jazmine, Cristina, Restaurant/Beach Captains - Christian, Saul, Edgar (Pit Bull), Rosario, Ezekiel, Esmeralda, Oscar, Christobal. The Servers and Bartenders in all the Restaurants and Lounges are too numerous to list, but we greatly appreciate each and every one of them! Many are like another "Familia" to us! We have had the honor of becoming Friends with Servers, Bartenders, Janitors, Room Maids, Concierge staff, Bell Boys, Elite & Main Check In staff, Maintenance crew, Animation Crew, and Beach Vendors. The Animation Crew, led by Leo & Charlie (Carlos) are the "Spark Plugs" to the Resort and are "Second to None"!! The Energy, Spirit, Fun, Laughter, Talent, & Entertainment that they all provide throughout the whole Resort is Greatly Appreciated! Kudos to, and among the Crew are: Carlos, Luis, Fermanda, Diego, Kayla, Alexis, Monica, Arya, Michelle, Naomi, Fabian, Sexy Bryan, Caesar, Edith, Francia, Dany, Leslie, Lupita, Fransisco, & Robetsi. (Please forgive us if we have left any of you out.) We can always count on Reggie (Public Relations) to brighten the mood whenever we see him! Daphne has composed a "Superior Staff" to make sure that all that visit this "Super Resort", has a memorable experience. Thank you "ALL" at the Marival Emotions, for your efforts to keep us coming back. (Apologies for any misspelled names. LOL) Lary & Barbara Blanchard