TripAdvisor Traveler Rating

I had visited this resort twice before using a day pass, so when I planned my trip to Dominican Republic this year, I decided to stay here for 3 nights. I had booked a Garden view bungalow and upon arrival was very excited to see how aesthetically pleasing the bungalow was. My room number was 1321 which was very centrally located. One one hand it was great to be so close to the center of the resort because it was easy to access most restaurants, spa ,reception and shops. At night was a different story. The majority of the evening entertainment could be heard from the bungalow, which was not that bad but when the main stage was used for theme nights, the sound was unbearable and made it very difficult to sleep. Everything felt like it was vibrating in my room from the extremely loud bass. Had my stay been longer than 3 nights, after the first night I would have demanded a room change to the furthest area possible from the center. The walls are very thin in the bungalows. I could hear everything from my neighbor blowing his nose to his alarm clock going off at 6:10am each morning. The food was subpar. I honestly didn't expect 5 star dining. Everything was mass produced cafeteria style food. I only was able to book one specialty restaurant due to my length of stay. The only one that was available was the Atlantic restaurant which had an additional $20 charge. Again, food was ok. Nothing to write home about. On my last night while laying in bed praying the music would end so I could sleep, I began to feel ill. I spent the next 4 hours with vomiting and diarrhea add no sleep to that, my journey to the airport a few hours later for my flight home was not a pleasant experience. I will say, the beach and pools are fantastic. I was always able to find a great spot on the beach and enjoy the warm crystal clear water. One morning, there were no beach towels available which was absurd but thankfully I had brought my own that I had used previous to my stay at Viva. If you're thinking of getting a massage, do it on the beach. I had one in the spa and while the massage itself was very good, the room I was in for the treatment was freezing cold. The vent for the aircon was directly over the massage table. The room had no lights so when I was preparing to get on the table the massuse closed the door and used her cell phone light so I could see where I was going. As the treatment started, the door was kept open so there would be some light in the room, which is at the same end of the table so the light from the hallway is right in your face and every conversation could be heard from the lobby. Definitely not a relaxing time. The only way, if ever I was to return would be to have a room as far as possible from the nightly theme parties.

The hotel is older, some rooms had technical problems, water was flowing from under the sink, the bathroom was slippery, they only gave us 3 extra towels to wipe ourselves ??????what was worse was there was no effort to fix it soon, I just promise they will send a repairman. The food in the main restaurant had a small selection, dirty plates, sour vegetables, there were 4 of us and we all had stomach problems and diarrhea. Every day at the reception at 10 am there was a queue to change the room??????the hotel does not respond 4 *Many rooms had technical defects.

The experience at the resort was great. The resort is very beautiful, and the staff is friendly. I like it because there’s always something going on. Every evening there are shows in the amphitheater followed by a party. We really enjoyed our vacation.

We loved loved being here. Its our 3th time being here and my daughter loved it so much! Espescially a big thanks to the Animation Team in particular Gregori and Luna. We will be back soon Thank you viva

My second time at the resort unfortunately the pizzeria isn't the same. Back in April 2024, the chef was amazing the food was spectacular! In October 2025, a new chef came in and the food from the pizza to the pasta are terrible! The chef had an altitude! Very dissatisfied!