TripAdvisor Traveler Rating

This is the first review of my life but I feel I have to share my experience to help other people. After 35 years traveling around the world I finally found the worst resort on earth! Save the money spending a couple of hundreds more but go somewhere else! This place is dirty, food is awful, staff don’t care. They ruined my vacation and I got food poisoning. I can’t really think of a lower level resort that this one. Take a piece of advise, stay far far far away from this place!

I have wonderful memories of my stay at this hotel. Special thanks go to the water sports team, who made our time in this beautiful place even more enjoyable. Andrea, Yair, and Mauro are amazing people who are always ready to help and teach you how to paddleboard or enjoy other water sports.

Wiselenia and Richard at buffet provided excellent service. Very attentive and helpful. food is great as well. this is our fourth time here. We love the people and the beach a lot. We will be back again. Highly recommend. A lot different food variety

Spent a week there, beautiful hotel, repetitive food, the worst was no English. 750 people there 500 Italians from Italy not Canada the rest were German and Argentinas. We found 4 others that whole week that spoke English. The staff at the hotel were very limited and few and far between for English. Couldn't participate in any games or fun because it was all Italian and Spanish. Tried to play bingo the girl struggled to say the numbers in English. We just gave up after that. When you get there and get your room and start to head to it then the staff bugs you to death funny they know English. They never stop lieing and trying to get you to go to time share seminar. Most of the people we tried to talk to were all time share owners. They totally cater to the Italians. The resort is way to big it's two in one. Lots to do, no elevators so if you over 65 and a little over weight or bad knees look out for the third floor rooms up and down them puppies 3 or 4 times a day was out of the question. Very family oriented kids everywhere because the go free with the time share. First 2 hours there I was ready to go home. Begging for a flight back. They did get us a ground floor after I told them I was setting up in the lobby for the week. We traveled to Cuba all the time would recommend there before here again and on the last Note hacking and coughing all over the buffet. Near the end of the trip all came home with covid

We arrived mid afternoon check in was pretty quick, the bracelet they they give you has the door access tag attached so no having to carry a card. Our room was a cabana right on the beach , close to everything so when the rain came it was a quick return to our room . Now for the bad our toilet tank leaked continues into a drain and our Air-conditioning barely worked , their explanation was that it would take 10 hours to cool a room 15' by 20' I called b.s to that . Be prepared that English is not the first language so communication with staff is poor , and because of that the effort to resolve any issues like the toilet leaking or the a/c is none existent. Lots of food to choose from , the wifi is decent but the the time doesn't update so when you book your alacart dinners watch the time . Over all this is my second time going to daminican and for me we wanted to try something different than Punta cana which I hated , the good thing is that you can leave the resort and walk around town with shops and small restaurants without any issues. Every morning I would leave to go shore fishing about a twenty minute walk away and absolutely no issues with anyone