TripAdvisor Traveler Rating

Beautiful nature! Nice beach! Bad service! Bad maintenance of the premises! Not cleaned regularly. Non-working toilets. Water leaks. Cold attitude from the staff! They promise and forget! The tables are not cleaned, there are not enough utensils for eating! The staff is indifferent - like aliens! I do not recommend! Give your money for a better hotel!

Terrible, the site is great but need some love, the food ok not more, was sick for 1 day, really intense, will never go back

The resort was fantastic for the budget price we paid. The pools were all wonderful and kept exceptionally clean and were seen being checked regularly for good water chemistry. The beach was very nice, lots of space with sun and shade and more than enough lounge chairs during our stay. Worst part about the beach were all the inconsiderate people littering and especially cigarette butts everywhere. Workers raked and sifted sand for litter nightly but still, people suck! The room we stayed in, 3500 block, was freshly painted and we saw painters out every day going to various rooms to paint. The AC worked and there was hot water (not the greatest pressure but enough) and the cleaners were excellent all week with a small tip daily. The bars closer to the main beachfront area are busiest but keep up. The bar near our room and pool was the best with the A-team of Daniel and Yonita! Very quick courteous and professional! Food was average to below average but edible. Lots of things that should have been hot were cold, but there was good variety most days.

We purchased a Day Pass at this resort to explore the beaches in Bayahibe which is where this property is located. Bad idea. Checking in had to be accomplished by 2 staff members because one of them insisted that we had to show our passports to be able to access the hotel. The other staff member with common sense realized that we were not about to return to collect them and allowed us to check in. The property is massive with a beautiful beach however, it was also overwhelmingly overcrowded with people!!. Chaise lounges everywhere on the beach!. The pool area not so crowded but, way too small for such a large resort. Don’t expect bar service on the beach, it’s just not offered. You have to walk to the bar to get a drink which is prepared by very pleasant waiters but, they use brands of alcohol we had never seen before. Lunch time was a mission because the amount of people wanting to get a bite was just too much. The food itself was mediocre. I couldn’t find anything worth eating. Definitely not worth the $65.00 we paid. The only thing worth the trip was the actual beach. That’s it!.

Purchased a day pass to this resort. The friendliest experience was check in and check out. Service was non existent. We ended up going to an area we weren’t supposed to go just to find a place to sit my 87 year old dad in a chair. Security let us stay because they felt sorry for us. We had all you can eat and drink package and didn’t even stay to eat. One sweet cocktail waitress brought us a drink, but got the order wrong. I have to assume no one tips there due to the general disregard for the customer we found. A lot of staff in uniforms roaming around, but no one being helpful or offering to be of more help. Very frustrating.