TripAdvisor Traveler Rating

we stayed at this resort for 2.5 weeks over Christmas period. unfortunately the weather was poor for 9 days straight during our stay, but we made the most of what we could. due to the heavy rain especially in the early evening most families was at the main lobby bar, which resulted in lack of seating, as outdoor areas not useable. the majority of staff where friendly and did a good job. food was overall good, with nice variety at breakfast and dinner. on the odd occasion I went for lunch at the pool restaurant which wasn't great, and a odd lack of cutlery daily, to the point most people was keeping a set from breakfast to use in there! the Christmas gala food was fantastic and the staff went above and beyond. branded alcohol, fab that's one of the reasons we booked, although they did run out at some bars after Christmas day only issuing local brands. rooms are lovely, large and well equipped. bed comfortable. would like to say a big thank you to Johanna from breakfast who always went above and beyond for customer service, what a lovely lady. also the fab bar staff leandro, Jose Miguel and polco. the resort was kept beautifully clean.

Good points - a nice resort with a lovely beach. Rooms comfortable (4*, not 5*) and clean. All in, I had a reasonably nice week. The Japanese restaurant was nice too. However, overall, the service was generally atrocious across the board. We arrived and a chap took or luggage and asked us if we stayed in the ‘Ultimate Leisure Club’, then dropped it to the ground when we said no, pointing us towards reception. That wasn’t just poor - it was disrespectful. The steak restaurant was possibly the worst meal out I’ve ever had and across the resort, the staff were surly and badly trained. On our first three days, we were hounded on the phone by a lady with a very poor command of English - we didnt understand what she was asking for, she didn’t understand our responses. We unplugged day three. Despite some lovely features and a lot of potential, not great.

This is our 7th time visiting this resort, 5th as ULC members, and somehow it becomes more memorable each time. While the facilities and amenities are not as upgraded or new, this is the perfect place for families if you value social interactions and welcoming relationships. Service is always quick and receptive, whether at restaurants or amongst concierge. But, what makes this resort incredibly special, is the people. To us, this resort and the staff are like a second family. Those who clean the grounds and facilities deserve thanks - we noticed how tidy the beach and pools were kept through the day, despite the volumes of seaweed and people in the pools. The same goes for all the grounds in the theatre, restaurants, and lobby where we always noticed staff keeping things very neat and organized. For years, the entertainment team has looked out for our needs and ensured our stay always surpassed expectations. They are all incredible models of good management and both personal and professional relationships amongst guests and coworkers. Their friendliness and outgoing nature could never be outdone. Everyone on the team has such an animated character that takes anyone’s stresses and worries away, and their presence brings smiles to everyone’s faces. Even if fairly new, they all have an ability to form heartwarming relations with any guest especially kids, making them feel at home. Individually, they possess talents and passions that they love to share with guests, teaching them new things and always making them feel appreciated. The main individual for the kids club is the most perfect individual for taking care of the kids club, her extremely compassionate nature and strong leadership is a role model example for all kids, and adults, to look up to. The bartender staff always greet guests with a smile and provide the quickest service. Staff in the ULC restaurant are the most caring individuals you could meet, and their roles suit their personality perfectly. The ULC pool staff show outstanding hospitality and service and it is clear they are driven and determined individuals both in and out of work. Though some facilities like the spa need maintenance, the most important attribute of this resort is the staff, and how much they out-do themselves in order to provide an incredible stay for all guests goes beyond thanks. We look forward to being back again thanks to all these people and more.

This was our 9th trip here, we stayed January 12-25, 2025. We had 2 family suites in building 43, room 4315 was the room I stayed in. It was clean, and the air conditioning worked great! Housekeeping kept our room clean, and our fridge restocked daily. We always ask for extra bottles of water and never have an issue. We had a view over the members pool and a view to the regular pool. Check in was quick, we arrived via private transportation (Maga Tours) and were instantly welcomed by the bellman team and the front desk! It was nice seeing Stephanie again and of course Joshua! We went to our rooms and bags came within 5 minutes! Food: There was always something to eat, was it perfect, no but you won’t go hungry. New this year was the food truck, they served burgers, tacos, nachos, fries etc. it hit the spot after a long day! We enjoyed the Japanese restaurant, and had a great show by chef Alberto! We enjoyed dinner at the Italian restaurant twice, and our favorite dessert was the lemon cake! Steakhouse our waiter was Amauri, who made sure our drinks were full and the food was brought out fast! I had the chicken and it was probably the best tasting chicken I’ve had! Drinks: We never had issues with getting drinks! We even tried a few new drinks and shots. Of course the bar staff was always on! They made sure our drinks were full and the laughs plenty. Shout out to: Odalis, victor, Jonathan , Leonardo , Francisco and Luis at the main bar! Can’t forget Polaco, who is the bar supervisor! I can’t forget to mention the waitresses who work hard! We’ve met these ladies throughout the years and it was great to see them all again! Thanks Ruth, Jenny Rosalina, Carmelita for always taking care of us! Axel and mario at the pool bar made sure everyone was having a good time, and always knew our drinks! The animation team works hard! They’re busy on the beach during the day, and doing shows at night! Alvin who we met on our first girl made sure to stop by to check in on us! The reason we come to this hotel over and over again is because of the people we’ve met. We spend majority of our days at the pool, and we’ve never had issues finding a spot. Can’t wait to go back for our 10th trip in January 2026.

Great hotel in love with this resort. I love the Brazilian restaurant; Anderson and Francis Brazilian restaurant and all the employees were great at the reception area. The buffets, the pool , the theater, the rooms , Patrick with helping selecting the restaurant reservations.