TripAdvisor Traveler Rating

This is not a 5 star resort, however it also isn't a 5 star price, so be realistic about your expectations and you will be absolutely fine. In brief - the grounds are lovely, the pools are okay, the food is okay, the drinks are good, the rooms are good, and the staff on the whole are attentive. Take everything you need with you (including inflatables for the pool) as shop prices are crazy. Book a la carte restaurants for as many evenings as you can. Buffet for breakfast and lunch is fine. Use the quiet half of the pool if you can, as this was fabulous (albeit 7' deep). The shallower half with the swim up bar is far less pleasant. The sea is very seaweedy and incredibly salty, which can't be helped of course, but not good for swimming in. The waterpark really isn't all that, don't go there just for this! We hardly used it, and we had boys aged 19-11 who we thought would love it. We had a really fun time for under £10k for a family of 6, all inclusive for 7 nights in the Summer, from UK. I'm not sure you could do much better for the same price!

The activity guys by the pool were so energetic and had everyone moving and engaged. Great team- Bombon, and the crew.

Amazing hotel and great staff super friendly specifically kung fu panda, peter parker and o.m.g.They've made the experience extremely worth while !!

The hotel is lovely and all are very welcoming and friendly. The food is delicious and the swimming pools are lovely. The star of the hotel is the entertainment team all are so good at what they do, they make the experience in the hotel completely different. Thank you to the amazing kung fu panda and Peter Parker and the rest of the entertainment team. Thank you for the amazing holiday!

I was so worried about going here after reading so many bad reviews. We landed back in the uk today 11/08/26 Where do I even start. The check in was quick, the room was clean, actually the entire hotel spotless, the staff are friendly (if your nice to them they are nice back) apart from the pizza chief by the pool as he was just rude but hey you get that, maybe his wife has been nagging at him, The beach was cleaned every day and the seaweed was NOT a problem but I will say perhaps we where lucky as on the last day it was about 5 times worse but they soon cleared it up, I’ve been to the sister hotel in Mexico and will say the staff there always made sure you have a drink in your hand where at this one if you wanted one go get it yourself, The pools where clean and warm The buffets were good. The à la carte restaurants where not so good if honest so we went to the Buffett after for a top up but it was somthing different to do For what we paid we are very happy with our holiday and I just think you get some people that pay for a holiday like this and expect 5 star service, you get what you pay for, If you have booked then PLEASE do not worry and enjoy your holiday it’s fine honestly,