Grand Sirenis Punta Cana Beach Resort reviews
15038 TripAdvisor reviews
Never again!
Trip31674071404 on Feb 09, 2025
grand sirenis punta cana reviews All Images Videos Maps News Short videos Forums Shopping Web Books Flights Finance Search tools Feedback Grand Sirenis Punta Cana Resort 4.6(15K) 5-star hotel Thumbnail Image 21,603+ Overview Prices Reviews Photos Restaurants nearby Hotels nearby Location About Google review summary 4.6 (15,239) Reviews All animation3,373 vanilla orchids323 themed restaurants114 lebron75 +6 Sort by Most relevant Newest Highest Lowest Zee Local Guide·51 reviews·46 photos Vacation | Family Horrible! I would never Horrible! I would never stay at Grand Sirenis Punta Cana again. The entire resort felt rundown and dirty, with broken furniture and visible mold and fungus, which made my 3-month-old daughter sick. It took way too long for them to move us to a new room, and by then, we had to take her to the ER. The staff showed no concern, offered no compensation, and acted like we were a burden for even asking. The worst part was the horrible service—the staff clearly did not want to be there. Every request was met with rudeness or indifference, whether it was at the front desk, the restaurants, or housekeeping. The only decent part of the entire trip was the water park, but even that wasn’t worth suffering through the rest of the experience. If you’re considering this place, do yourself a favor and go somewhere else- this was, hands down, one of the worst resort experiences I’ve ever had.
First Time as ULC Members
Rhiannon E on Feb 08, 2025
This was our first time visiting Punta Cana and our first trip as ULC Members, having joined on our last day in Grand Sirenis Riviera Maya in Dec 2023. Before our arrival we were emailed by our Concierge Wilson Gil who booked all our a la Carte restaurants for us. Wilson was an amazing Concierge. He kept in touch daily by WhatsApp and was extremely helpful. Our rooms were in Block 18 and we had no issues with either rooms. We had breakfast every day in the ULC Beach Club as this was the closest to our room. They had a great variety on offer. We also ate lunch here some days. Would like to give a shout out to Wendy, Fanny, Edison & Delores who looked after us really well and Yesica by the pool. Restaurants: We ate lunchtime and some evenings in the main buffet restaurant. There was plenty of variety on offer. Food could be warmer but this is an issue with every big all inclusive buffet we’ve visited. We never had an issue with cleanliness or cutlery apart from spoons. The waiting staff on the whole were great but some were better than others with drinks etc. We definitely didn’t see any difference in service because we had Black bands. My one tip is , if you like salt & pepper with your food, bring your own. We ate at all the A la Carte Restaurants and on the whole the food was very good. Our favourites were the French, Raw Bar, Japanese (for entertainment), steak & Mediterranean. We went to Route 66 (American) - starters were nice but I had the worst steak I’ve ever seen, it was Grey and I couldn’t eat it. We managed to get one drink whilst we were there but this was mainly because there was a very loud, demanding group sitting opposite us. The Hotel grounds are beautiful . The gardeners are definitely the unsung heroes of the resort. When I saw them outside our block I gave them cold drinks from our mini fridge which they seemed very grateful for. The beach was lovely and didn’t seem to have an issue with seaweed like Mexico. The sea was quite rough some days but this is to be expected as it’s the Atlantic. Bars in main lobby had a great selection of drinks & they made a great Baby Guinness . We only used the ULC Pool and swim up bar so can’t comment on the main pool. Evening entertainment wasn’t as good as Mexico but there was a variety of things going on. We didn’t do any trips other than a free trip to Don Lucas Cigars. This was a great way to spend a few hours out of the hotel on a rainy day. Terminal B in Punta Cana Airport is lovely. We paid €20 US Dollars each for VIP Security on our return journey. This was definitely money well spent. We had a lovely relaxing break and look forward to returning at some point.
Wonderful staff and service
Wanderer50107215097 on Feb 07, 2025
Service here is wonderful. Staff is super friendly and make the best efforts to accommodate. Our waitress at the Club, Fanny, was very welcoming. Hotel grounds are well cleaned and kept. Entertainment team is fantastic. We will be coming again.
Awesome time
T4476XMpaulag on Feb 07, 2025
Fanny, Wendy, & Delores in the ULC restaurant were very helpful and friendly! Frankelly at the pool was very attentive and was willing to learn English with us! We taught him rain, rain, go away! Heidi at the pool bar remembered our drink orders and was nice to talk to! Well Done Sirenis!!!
French Restaurant in Gran Serenis park Punta Cana
Richard L on Feb 06, 2025
Anderson , Yaorob Angelica and Derlina served us at the French restaurant and made it a great night…….Thanks guys (mucho gracias) The food was genuine French and cooked to perfection. I would recommend this restaurant above all the others in the complex