TripAdvisor Traveler Rating

Le relias was excellent! The service was excellent from Mayra and all the other staff and the food was delicious. the best we had so far. We will be back and we would recommend. It was excellent overall ! :)

Some staff need sacking rude arrogant and should not be customer facing, HOWEVER some are lovely and deserve tips as they are polite and attentive. Restaurants ok when you can get in but nothing amazing in ones we tried definitely could do better. Oh and being vegetarian is an allergy apparently! Cross contamination is a massive issue anyone with several allergies please don’t risk your health. Aqua park ok but rub down and lots of cuts on everyone who used. Coffee bar has one amazing staff member other looked at you like something she stood in! Entertainment deserve every credit good shows. Pool area hmmm broken sharp tiles pools sometimes unclean and majority deep areas so difficult to relax in for any time. Pissy pool bars . People hog bar for many hours and water is very warm around. Yeah no thanks!!!! Rooms we got upgraded by TUI as not enough beds jn room I booked even through they knew people etc anyway hotel were not interested in this and did nothing but TUI helped. First rooms we had smelt of damp and not the best block 12 We moved to block 42 improvement but not very clean and daily top ups didn’t happen nor did clean towels! They don’t show you your rooms they mumble a approx way to go! Spa was expe side for the quality of massage received Beach seaweed all over, would be good if they cleared a section of sand but never did. We did 4 trips out which were not cheap on top of hotel but needed more than just the hotel areas. Throw tips at them you get served straight away if not you wait and wait some more. Over all it was ok but certainly not luxury I had 11 nights and was ready for home. Oh vip breakfast say away so far away they intimidate pressure and bully you, it’s time share so you can pay double what you would via TUI. They lied to get us to go . Golf carts watch out literally nearly get run over and expect you to jump out of way or off paths, I don’t care if they are premium members I am paying customer and expect not to be run over whilst I walk around! Would I go back to DR yes would I visit this hotel again NO

After reading the reviews we was dreading this holiday! But what can I say apart from it being absolutely amazing! A few little hiccups but sorted out very quickly room was spotless we did upgrade and was in room 3234. Most staff was very pleasant some do have an attitude! But in all we did tip who was worth tipping! Victor Lake and the pool restaurant was fantastic and so was Benjamin! They all do work so hard in this heat it is understandable why some have bad day! We found but knowing and using there names and a smile always went a long way!

We have been back just over a week after a week's holiday here. We did not pay a 5 star price for the holiday so when the room was a little old we weren't surprised but we still found it comfortable and it was clean. Food was good, some of the Al la carte restaurants like the Brazilian, Japanese teppenyaki experience and the steak house were excellent. Buffets had plenty of choice, there was always something to eat or drink and the cocktails were fab. Sargassum was only an issue for a few days (probably quite lucky given it's June) and otherwise the beach is lovely. Pools are huge, plenty of space and plenty of loungers. Staff were great, especially at the breakfast buffet where Karla and her team treated us like royalty, they were fab. Gardens and grounds are beautiful and the gardeners do a great job and bring fresh coconuts to the beach, they will cut them open for you with a very large knife! Sure it's an old resort but we went away feeling refreshed and that we'd had a really special time. I would return and for the price it's exceptional value. I don't write many reviews but felt compelled to as that this place has quite a lot of negative reviews and we had such a wonderful holiday.

I review parts of hotel seprately when they impress me so this review is for route 66 american diner restuarant and a member of staff ( Yenita 5 out of 5) within the hotel complex Turn up on time and was shown a qr code > ive been experiencincing some issues with my phone lately so no one at fault but on tonight my phone refused to download using pdf > i said to Yenita that i was having problems > firstly she didnt moan or give off that normal vibe youngsters do with older people > in fact she said sorry to me. She had that manner where she didnt need to say anytbing and you knew your in safe hands. A rare thing nowadaus. I started myself in hotel trade over 40 years ago. I lied about my qualications to do a live in waiter job for local hotel and impressed the boss same night > was offered head waiters job same evening but i did cpme clean that i wasnt trained. He said there are people out tbere with natural talent to go far in this trade > he saw it in me and i see it in this young lady a credit to hotel and i hope she goes far in the trade. If i ran my own restuarant now i wouldnt hestitate for 1 sec and would rmply her straight away. Good luck Back to hotel. Best meal ive had all week and if i could id rather be in there again tomorrow burger was 10 out of 10. Fries were nice and crispy burger was moist and not dry Whilst i did order a white wine and a beer all you really want in this heat is water so endex up.just drinking watet. I booked 7.30pm which is because im off on trip early in the morning I still have a week left so i would more likely visit them again before i go home Thankyou for a prefect meal Speed from ordering to receiving meal was less than 15 minutes I received the starter same time as the main which as both item was cried so mermaid combo starter along with traditional cheese burger abd curly fries. Size of protions were just right No offer pf tea or coffee and only saw milkshakes as a dessert > i would of prefer a shake as my drink during my meal Now ive been once i know whats available Like i said i had issues with qr code so yenita ga e me a printed menu which i took photos off so just in case next time i visit the waitress maybe not as helpful. Ive looked at the menu in more detail and can see the restuarant do offer a good choice of what you can have. Im unsure whsts the limit of how many courses you can actually have as on this occasion i had a starter a main and dessert > i could see other people had ordered more and left it > i dont like leaving food so i never actually order too much What i did order was plenty for me. But i did miss out on fresh fruit ive come a custom to while being here on holiday