TripAdvisor Traveler Rating

We went late January 2026 and was pleasantly surprised. The weather was perfect and the grounds were beautiful. The food was awesome but we are not picky eaters and did not expect it to be so good. Rotisserie Chicken, pork chops, fries, scalloped potatoes and lots of fruits and veggies. Most of the time we were too full for desserts. Kudos to the chefs for such great varieties!! The a la Carte we fun but the buffet was just as good. During the stay, there was a few line ups here and there but as a group we would take our turns to get the drinks. We are not huge drinkers either. There were really nice servers around the beach and pools which made things much more fun! We loved the beach and were lucky enough to get calm days so the seaweed not bad. The pool was also great! There was a few workers trying to get you to go for VIP stuff but we just said no thank you and that was it, we didn’t let that bother us. I could say so much more great things about this resort. I would go back tomorrow if I could afford it.

20 of us went to this hotel in January, and it really is okay. The rooms were lovely, albeit a few issues with no water in some of the rooms - but all fixed (and refunds back from TUI for the trouble). The beach is really lovely and the workers work really hard keeping the seaweed at bay. It is a tad choppy so not great for snorkelling here, but it was nice nonetheless. The food is okay, you will find something to eat. The issue is keeping it hot enough I think so maybe the hotel needs to invest in whatever machinery it is they need for that! Try going really early or really late if you want to avoid queues, that's what we did. The little water park was lovely, a bit run down but we all enjoyed it. The coffee shop was great. The bars were also great, never any issue getting drinks quickly. Finally, if you are looking to book trips, have a think about using Gazza - he works there and comes around looking to see if you want to book anything. We booked a boat trip to Saona which was amazing (and great for snorkelling). We also booked the buggies with him and he gave us a fantastic price.

Beach beautiful, pools lovely, room modern and very clean, grounds stunning! Food, well below average. The food really lets the place down. Uncooked burgers on the lunchtime bbq, seen lots of people leaving them as raw inside. Ala cartes so bad. Tried El Rancho steak house and food was so bad we couldn't eat it. Brazilian restaurant portions so small and self service salad/meat station had not been replenished from previous sitting and potato wedges mac n cheese were alll cold. The temperature of the food seems to be a real concern and issue across all buffets and ala cartes. The only place where food is hot is the pizza staymtikn and very nice it is. The American style food hut has a very angry lady serving, she is so rude, went twice and she was the same both times. Coffee shop is so nice, iced vanilla latte was my fav! This resort could be so amazing if they upped there game with the food and had a word with some rude miserable members of staff, if you work in hospitality its kind of in the job description to be nice to people. Basic level isn't met by some especially in the food hut (where the food is not great either!) So all in all lovely redort let down mainly by cold un edible food. I would return to punta cana but not this hotel.

Fantastic location, great facilities, nice chilled vibe, food ok, pool (very deep) but great, but the beach walk past about 7 other hotels for a good 5 mile very safe walk is a game changer

Spacious double room with a partial seaview. It was bright, airy and very clean. We were in block 19 which was near to the pools and beach and a couple of minutes walk from the buffet restaurants. There are also specialist restaurants dotted around the resort which are mostly very good. I have to say that I didn’t rate Route 66 but all others I.e Japanese, French, Mediterranean are really very good as is the Brazilian and the steak house. The buffets were very repetitive but if you book the themed restaurants there is no limit here as to how many you can book. We did have a couple if issues like a loose toilet seat and hairdryer not working but the issues were sorted straight away. We had an issue with the lift in our building as it was out of order for 5 days which we were not overly happy about. This is when we met the lovely Yamel around the pool. He asked if we had any issues and we told him ( but we were quick to tell him that the issues had been sorted quickly, except the lift). He went away and came back with a free massage for the two of us to recompense for the inconvenience ??. He came for our bags at the end of the stay and made sure everything was in order for us. Honestly he was a gem. Ask for him if you stay at this place he is amazing, he genuinely loves his job. He was very punctual too, if he said a time he was there a little earlier. The beach was fairly clean, bars and eateries dotted around. The pools are clean and well maintained, yes there were a few 1 inch tiles missing here and there but they were fixing them. We only did a couple of trips but both were very good. Saona beach is a must, very relaxing and the Ranch half day trip was a lot of fun as well as informative. I would definitely come here again but I would contact Yamel at the start of my stay. I also have to mention the customer service supervisor Anyerina as she was very helpful too. We are both senior citizens so the aquapark was not for us hence the reason we haven’t commented on this. Entertainment very good.