TripAdvisor Traveler Rating

I am still here until 31st, the resort seem nice, the beach is breathless, for that reason we choose this resort, food is good, repetitive, Japanese restaurant is ok. I was at 3 like this before, this is a bit less that all other, but is good. The pool is big but wierd: very low water level in 20% (30-60 cm) and very deep the rest 80% ( 2meters above 6 ft). Very noisy too. This resort is crowdy, noisy, beach bathrooms are not clean at all, the single one is clean and nice is that near the VIP section. The room is clean, everything is working nice, but the cleaning lady, even with tips, forget from time to time (even this room is double occupancy): a towel in bathroom, no hand towel sometimes, and for me the most important thing is beer, I have 2 beers in the fridge at first day, and from there no beer at all every day since. I report this to the concierge, the result is the same: no beer, none, each day. My room is 3903, my relatives are in 3901 and them either are missing beer each day...water, refreshments are renew daily, but the beer...Mr Resort Manager do something, from me nothing seem to work...So I am a beat desapointed ... Will see how things are going but I am not returning at this hotel.

The resort is very clean the grounds are very well kept, staff is very friendly and respectful, restaurants are very accommodating with good food

From the time we checked to checkout, the service friendly and professional. The resort is clean and well maintained, the staff was amazing always happy to help. The Manager at the pool restaurant and the buffet worked hard to ensure we had everything we needed. The beach was excellent well maintained always lots of loungers. We have visited 21 Caribbean islands this one is hard to beat for couple or families. Paul

We just returned from Grand Sirenis Punta Cana March 23rd, we are a family of 5 and we travelled with other families. Cons: - food is mediocre at best. Trays are not replenished quickly, and its always the food that is most favored, so that was annoying. Food is poor quality, very little flavor and vegetables that weren't eaten at dinner are put out at breakfast. The restaurants are honestly no better. When you arrive, they will tell you that the restaurants are all booked up until 9:30, but when you walk by, the place is half empty. The hibachi restaurant was the only one worth visiting. Between the hours of 3-5 the only place to get food is the beach BBQ and the pizza place, but its slim pickins. They have a little store on site with chips, candy etc but its very expensive ($9 for a bag chips) so if you are travelling with kids that like to snack, I highly suggest you bring some snacks from home. - Staff are not friendly in general. The staff working the pizza place were by far the worst. No smiles, eye contact or communication at all...it made for some uncomfortable interactions. If you have any issues at all and you bring them forward, staff couldn't care less. - The pullout couches are very uncomfortable...but I mean, what pull out couched aren't. Just something to note if you have fussy sleepers. Pros: -Beach is stunning. No seaweed, warm water, lots of chairs and shade available. Clean. Some people will come up to you to try and sell gifts, photos or excursions, but they are respectful when you say no (in my experience). - Rooms were comfortable. They are dated, but its nothing major, just small esthetics. There is great water pressure and the water is always hot in the shower. The housekeeper restocks the water and mini fridge daily, as well as leaves new towels each day. AC worked well for us. - The pools were nice, we thought they were clean and there's lots of seating around the pool as well. -the grounds are lovely, its not a big walk to get around everywhere I don't think I would go back, but not because it was horrible, it just doesn't stand out enough.

So we have just returned from the Sirenis. This is not a resort that I will ever go back to. The good - the beach is incredible, very clean, sandy and big. Lots of area to swim with no coral under foot. The pool was nice and warm and clean (other than people dropping cups in it but they were cleaned up quickly). It was nice to have deeper spots to be able to float around or swim in. Plenty of chairs around the pool and beach although we did have to do the beach chair game if you wanted to sit under a cabana but there was also lots of chairs under trees for shade. Ikebana, the Japanese restaurant was amazing, the chef was fun and entertaining and the food was great. Cinecitta was good, no issues there. The waterslides were great and our grandson loved them. The slides although older were in good condition. Be aware that you can only order beer there and do not eat at the snack shop! Cold unappetizing food left behind glass that you grabbed. Not at all worthwhile. The bad - the rooms were alright although the beds were not at all comfortable, daily cleaning was hit or miss when it came to refilling the fridge with drinks, the floors I don't believe were cleaned the whole time we were there and the staff only seemed responsive when we left a tip. We normally leave cleaning staff tips however if it wasn't left daily, the room wasn't done as well. The mixed drinks were atrocious, no blended drinks at the pool, seemed like they used bottom of the barrel alcohol for mixing. Beer is beer and the Presidente beer wasn't bad. You can scan a QR code for a list of drinks but we were informed several times that the drinks we ordered were unavailable regardless of being on their menu. The ugly - Do not eat at Route 66!! I can't stress this enough. Our family got very sick after eating there. It is not good at all. The booths have broken seats and they still tried to sit people in them. Two parties walked out after receiving their dishes and we should have too. Las Barcas was another restaurant where two of our party got sick. The mussels were not cooked properly causing the runs and vomiting. Neither here nor there - small souvenir shop but quite pricey for snacks if you wanted chips or something. Bring your own floating tubes as they charge about 26 USD for a small ring. This resort was chosen as we had previously stayed twice at the Sirenis in Mexico and had an awesome time there. Make sure when you arrive that you do not agree to the "VIP" breakfast. This is their Ultimate Leisure Club pitch and frankly unless you are serious about spending 25k-50k it isn't worth it. All in all it was not the trip we had hoped for and we will not book here again. Go to the Sirenis in Mexico, better food, service, rooms and drinks.