Grand Sirenis Punta Cana Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

14502 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

A bit underwhelming

Antony H on Jul 13, 2024

To start… Not a 5* hotel. 3* would be right. Upon arrival we were greeted by a bell boy service and taken to reception to check in. The check in process was swift and prompt. Our bags were taken straight to our room, no fuss. The room itself was modern in decor and comfortable. Unfortunately the downside was it was very tired and run down. Bathroom tiles and shower screen had black mould and lime scale. Bedroom furniture was a little battered. On the plus side, the room was serviced every day with beds made, fridge re stocked and towels replaced with fresh ones. The floor however was constantly gritty and sandy so I don’t think they paid much attention to cleaning the floors. There is a room safe with coded lock for valuables. The hotel has two buffet restaurants for breakfast, lunch and dinner. Unfortunately these aren’t anything to rave about. The food is pretty much the same every day. If you’re a fussy eater then this is an ideal time to broaden your taste pallet. The main downside to the buffet restaurants is that they are poorly under staffed. Tables are never cleared or cleaned. And when you finally do get a table it is near impossible to get a drinks order. The staff seem fed up and quite rude. On the resort there are seven A la Carte restaurants. Definitely worth booking and using. We booked into the steak house, American diner and Italian. The food in all was freshly cooked and very pleasant. Served by waiters with a smile and very attentive with drinks orders etc etc. The only frustrating part was in the American dinner…. What I am assuming was the manager, hung on my shoulder asking me to give a five start Google review. As I got my phone out and agreed to do this, she was reluctant to leave me alone to do this and promoted to lean over my shoulder and tap away on my phone and take a photo of the review for her records. Other options to eat are the poolside buffet restaurant. Food here is a bit better than the main buffet restaurants. But again very samey every day. But… No air con. It’s like a sweat box ! And lastly there is a BBQ buffet at the beach bar. Very tasty food but again no variation as it’s the same food every day. The pool area is very big and spacious. Never an issue getting a sun bed. Only frustrating part is we had an influx of obnoxious Americans after a couple of days of being here. They took up the pool bar and set up camp to get drunk all day whilst their kids were let loose. Unwilling to move or let you in to get served for any drinks. We gave up and walk to the beach bar most days for our drinks. The main grounds of the hotel complex are very well maintained by the maintenance team. It’s clean and looks amazing. Just the food, waiting on service tiredness of the rooms that let the resort down.

TripAdvisor users rated this property 3 out of 5

Nice place but poorly run

jeffsO22RY (Eye, United Kingdom) on Jul 12, 2024

We are a couple that stayed in May 2024. Overall the place was clean and the grounds spacious. However there was a general feeling that the hotel morale amongst the staff was poor and there was a lack of leadership to put it right. More specific issues that we encountered were: The room allocated to us was poorly maintained. Clean, but the decor needed to be addressed, our mirrors were badly de-silvered, broken drawer, defective TV and poorly equipped bathroom. We requested a change of room which was done late the following day. During our stay there were 2 days where our room was not serviced. There are two main buffet restaurants that cater for breakfast and evening meals. It appeared that both were poorly managed allowing many tables not to be cleared and cleaned. This resulted in many guests searching for a long time to find somewhere suitable. Eg. At 8am when we arrived there was only 1 table available to sit down to. Every days there was a distinct lack of cutlery which we noticed waiters washing cutlery in dirty tubs of water. This gave us the impression that the kitchen was inadequate to provide the waiters the clean equipment to service the tables with. All the waiters were miserable and demoralised. Upon arrival to the buffet restaurants, guests were expected to queue to register their room number. This, we believed was unnecessary for a fully inclusive hotel and just added further stress to the dining experience. The (El Bohio) restaurant which is adjacent to the swimming pools had no air- con during the day, making the place stifling and unbearable to eat in. In the Italian a la carte restaurant I was served a lasagne straight from the microwave, not fresh! In the a la carte Mediterranean restaurant we waited 70 minutes for our main meal only to find that one of the mussels was served unopen (a big no no for food hygiene). The hotel has a few shops, but in the organic market shop we observed a lot of stock on the shelves beyond their sell by date. The blue sun beds on the beach and aqua park were dirty and very uncomfortable due to them being too old. The main pool gave many guests ear infections whilst we were there. This is a result of a poorly maintained swimming pool with inadequate chlorine treatment. We took plenty of dollars to tip the staff, but quite frankly we brought most of it back because we felt they didn't deserve it. We have previously stayed in the Grand Sirenis hotel in Mexico which was excellent. However the one in Punta Cana was a big disappointment which clearly the management has been resistant to address.

TripAdvisor users rated this property 5 out of 5

Excellent hotel and location

cobby58 (Bradford, United Kingdom) on Jul 11, 2024

This review is for my 2022 holiday, the complex is small and well maintained, we had a room on the beach which was amazing, room was cleaned daily and fresh towels left, and pool nice and spacious looking out to the sea. Couldn’t fault the staff who were always willing to help. The reception staff were very attentive, the bar staff were a bit slow, which can happen when it’s busy, The coffee shop is excellent and you can get a coffee made to your taste. Just before we left hurricane Fiona hit, the staff were amazing, we were moved to a room nearer the lobby, and were kept updated of the situation, the staff work tirelessly to ensure you have a good holiday. Food was fine I am a picky eater but always found something to eat, and my husband ate well We will definitely return

TripAdvisor users rated this property 2 out of 5

Not 5*

Private C on Jul 11, 2024

The rooms smell of damp & mold 1 maid (Elizabeth) harassed us for tips, even knocked the room door to ask for money despite not doing anything that justified a tip, she literally mopped the floor leaving it soaked, with dirty water from a bucket she had used in another room. Bedding not changed in two week stay (we brought our own anyway), had to continually ask for towels and replenishments for room. In two weeks the room was cleaned ONCE, we did it ourselves. Grounds are beautiful and well kept. Buffets are full of flies, birds flying around tables, cold food, not replenished. Drinks are cheap alcohol in plastic cups. Coffee shop & sports bar are nice. Beach spotless, pools ok. Concierge lovely staff. This is definitely not a 5* resort, I don’t know that it warrants 3*’s in its current state. Be prepared to be harassed to buy into an exclusive membership, (it’s a scam). Evening entertainment is mainly for kids, disappointing that as the entertainers are incredibly lovely, friendly, happy and do a fabulous job, shame the adult entertainment was usually quite late and so felt quite bored on the evenings. We’d never go back

TripAdvisor users rated this property 3 out of 5

Grand Sirenis not so grand

Debbie S (Erin, Canada) on Jul 10, 2024

we vacationed at this resort July 2-9th as a family of 6 adults and 4 children under 7. it was recommended to us by a travel agent who had clients go that enjoyed it. we are seasoned travellers and don’t set our expectations extremely high when travelling to all inclusives, but this place didn’t even reach a 4* with us. we haven’t travelled since 2020 because of covid and we noticed a major difference. we travelled with sunwing. below is a breakdown of it. You are told that you have to download QR codes for immigration and to get on the bus for transportation to the hotel Punta Cana airport - they don’t ask for immigration qr code - they don’t ask for bus qr code, just ask your name once on bus. we were told by agent we couldn’t get in bus without QR code apparently not Check In - was supposed to be at 3pm, we got our rooms at 6pm after continually being told “10 more minutes” - we requested a crib we were told it wasn’t in the room and had to go back and forth with them to get it - agent told us they had cots (nope they don’t exist) so our 3yr old grandson had to sleep with his parents for the week as the pullout was too high and he would have fallen out - we weren’t given beach towel cards and when questioned they told us they only had 2?? that was an argument trying to get 10 but after 30 min they finally miraculously appeared in their desk drawer. sorry but I don’t tip the front desk workers for simple things we are supposed to be provided. - you are basically left to find your room on your own, they don’t even show you on a map where they. it definitely was not a welcoming experience, probably the worst we’ve ever had especially after a long day of travel with 4 children in tow Rooms - we stayed in the family suites - they have been renovated and are nice - our room had a California king sized bed - the rooms are a generous size and there are doors between the 2 rooms - there is almost no counter space in the bathroom but it has a shelf underneath it - there is lots of storage room for clothing - rooms aren’t cleaned until 5pm some days and they don’t always leave clean towels and only once left facecloths - concierge calls every day to check in - some days the water would cut on and off when you were showering macao buffet - for some reason there is a shortage of spoons at the buffet - sometimes there were no id cards for food at buffet so you had no clue what you were eating - food was mediocre and never hot (cold eggs, cold meat etc). unless they cooked it right there for you forget about it being hot or remotely warm - beach bbq - food was always cold (even the meat) - they only had a few high chairs so it was a hit and miss to get one - service very slow getting a drink (we usually were done dinner before even getting a drink - pop was flat pools - 1 pool bar for entire hotel with 8 seats. by 2pm it was a sesspool of urine. it was located in the children’s wading pool area - it’s literally 1 pool that just winds around. there is the wading pool area and then past the bar it gets deeper and winds over to the quieter side - no issues getting chairs with shade but by noon all shaded areas were gone - some days there was garbage floating around in the pool (no fault of hote, people are just pigs and dump their cups, napkins and wrappers in the pool) grounds - lots of garbage around, they don’t stay on top of cleaning property - plates left with food by garbages and tons of wasps because of this water park - was great for families except the one day there was a brown haze took over the toddler wading pool (leaky swim diaper?). they looked at it and just continued on to let people swim in it ?? Beach - was fairly nice - stayed on top of cleaning up seaweed in front of hotel sunwing rep - was a joke, didn’t really help with anything or any issues - sunwing app wouldn’t give times he’s was available and the chat option was useless for getting info because you’re talking to a bot

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