TripAdvisor Traveler Rating

The hotel was amazing very clean and very pleased with the pool and beach stunning views, the entertainment staff always happy and making everyone laugh, great selection of food and drinks as well also very happy with our room always kept clean and a nice heat to go back to after a hot day outside.

Beautiful Hotel, Staff are very friendly and welcoming. Entertainment is amazing. Rooms are well cleaned and always fresh

Daisy and Lucy absolutely loved the activities and games set up by Felicida. She is such a lovely person who included the kids in all activities and really encouraged then to take part in all the kids activities. We have had a great holiday and it's been made all the more fun when Felicida has included them in having even more holiday fun and making lots of holiday memories. Thank you x

After reading a lot of negative reviews we were almost going to change to another hotel. However we went and had a great time. Yes the resort rooms are a little dated but our maid cleaned well everyday and was very cheery and polite (we stayed block 12 -1223/1224) We didn’t experience any horrid smells - just the smell of the humidity but the A/C and fan sorted that. There was no mould, slight oxidisation on the mirror and the bathroom door was a little swollen so required a good slam to shut but otherwise all good. The pool does require some maintenance- lights were coming away and floating in the water or reattached with cable ties. Tiles were missing but the pool guys were cleaning every day and to properly restore it would need it to be drained. Food was fine. Buffet brekkie was good but we mostly had coffee and a danish at the coffee shop. Buffet is noisy - busy and staff are overworked - sometimes we couldn’t get a drink there but we booked the à la carte restaurants and all of those were fab. Mediterranean was my favourite but Italian was also good despite hearing bad things. The steak house was delicious and we actually got the best service from Marianni! Big shout out to her - she should be training the other staff how it’s done as some are especially miserable (one female concierge would not crack a smile at all) and we were pleasant to everyone and tipped too. Don’t fall for the VIP breakfast. It’s a timeshare sell disguised as a membership. All the concierge staff will try to get you to go but unless you want to waste hours and have a spare £20k I’d swerve it. The concierge will not remember you though so will ask you again the next day, and the one after and the one after ….. In conclusion not a 5star but value for money and you’ll have a lovely time if you go with open mind. No one got sick. We enjoyed the sunshine, pools and beach despite the sargassum.

????? (1/5) Our stay at Grand Sirenis Punta Cana from 11–25 July 2026 was, without question, the most disappointing hotel experience we have ever had. We were Ultimate Leisure Club members and, incredibly, upgraded our membership during our stay because we believed in the resort and planned to return. In hindsight, that was a mistake. The issues we encountered were not isolated incidents—they demonstrated a systemic failure in customer service, communication and basic hotel operations. The members-only pool was repeatedly dirty, with plasters floating in the water, drinking straws left in the pool, sand covering the bottom and an overall lack of cleanliness. For a facility marketed as exclusive to members paying a premium, this was completely unacceptable. Personal belongings disappeared from our room, including my wife's prescription glasses, deodorant and flip-flops. The glasses were particularly important as my wife relies on them every day. Despite reporting the matter immediately, we received virtually no meaningful assistance or updates. Instead of enjoying our family holiday, we spent much of the second week chasing staff for information. Our assigned concierge regularly ignored messages, including those about the missing items and restaurant reservations. Dinner reservations were made at incorrect times, and despite being promised that our second week's reservations would be arranged, they never were. Room service was equally unacceptable. A lunchtime order did not arrive until 6:30 pm, despite repeated calls to the Lounge. On another occasion, we ordered room service through the official app only to be told that it could not be delivered to our room. The most shocking part has been the complete lack of accountability after our holiday. We submitted a detailed complaint to the hotel, contacted the Guest Services Manager and escalated the matter to our Ultimate Leisure Club Members Care Executive. None of them has had the courtesy to respond. When guests pay for a premium membership, they expect premium service. Instead, we experienced poor communication, poor housekeeping, poor concierge support, poor room service and a complete lack of customer care when serious issues arose. There are some hardworking staff at the resort, but they were let down by what appears to be a failure of management and guest services. Based on our experience, I cannot recommend either Grand Sirenis Punta Cana or the Ultimate Leisure Club. We left feeling frustrated, ignored and deeply disappointed.