TripAdvisor Traveler Rating

The best hotel in punta cana. And the best entertainment with my friend Bombon. They have the best shows and the entertainerers are the best, very communicative and very friendly.

Great stay – 25th June to 3rd July We travelled with our 18-year-old and, after reading some of the negative reviews beforehand, I was quite apprehensive. However, we had a fantastic holiday and found the resort to be excellent value for money. All of the staff worked incredibly hard throughout our stay and were always friendly and helpful. There was always plenty of choice at breakfast, lunch, and dinner, even for our fussy eater. Some of the dishes were a little different from what we were used to, but they were still very enjoyable – it was more our expectations than the food itself. There was always somewhere open to eat, which was great. We booked two à la carte restaurants during our stay, and the food at both was lovely. The bar staff were friendly and accommodating. The only minor issue we experienced was that the pool bar ran out of cups on one occasion. The pool was cleaned every day and maintained consistently throughout the day. The surrounding area was also kept clean, despite some guests leaving plates with half-eaten food around instead of returning them to the buffet. Our room was slightly dated, but any issue we had was dealt with quickly and efficiently. The on-site water park was great, easy to access, and had food available throughout the day. The entertainment team was brilliant and worked tirelessly from morning until night to keep everyone entertained. We also visited Macao Beach, where Lorenzo recognised us from the Sirenis hotel and was incredibly helpful. The hotel arranged our taxi there and back, and everything went smoothly. We booked through TUI, and they were also very helpful in answering my many questions, especially about the buggy tour. We had a slight issue when the buggy company initially wouldn't allow our 18-year-old to drive, but this was resolved during the first stop. Overall, we had a wonderful holiday and would like to say a big thank you to all of the staff for their hard work and hospitality. Thank you

First thing.. when going through the airport be wary do ANYONE offering to help with your luggage. They will want money and some hold your bags hostage till you pay up. When we arrived at the hotel we were greeted by the lovely reception staff, offered a drink and thought this is a good start. Check in was quick and there was someone (actually from the hotel) to help with bags, which after travelling all day was welcome. Then the room… looked like it hadn’t been cleaned in weeks. Dust so thick it was hanging over the edges and piled. Mold in places and general filth. Husband went to reception and they changed rooms for us.. great. Second room- cleaner, but still very tatty. Hairdryer stopped working on our 2nd to last day. The concierge grabbed us at one point, and basically pushed us into having a TUI dinner, not worth it!! And a “premium breakfast” which is pretty much a 2 hour sales pitch for the Ultimate membership. You’re taken around the rooms that you get with the membership, but all it did for us is confirm where the “renovation” money went. According to the rep we’re all VIP, but it didn’t feel like it once we saw the standard you can get for your £13k for 24 weeks membership!! There is no concern or care for the standard rooms people get! The bronze room we were shown should be the standard considering the cost of the holiday here. Once we refused the membership, we didn’t hear from the concierge again.. not even a hello when passing. Most of the staff are friendly. Some of restaurant staff, not so much, but given the chaos they deal with I don’t blame them. Food is ok, breakfast being the best. We did book Route 66 restaurant, was ok. Three nights one of the buffet rooms was closed in the evening and it was ridiculously manic, they couldn’t clear the tables fast enough to sit people. The food area was unbelievable, they just couldn’t get the food cooked fast enough. There was also a large leak from the ceiling. From what I can gather from other reviews it’s been there a while without being fixed!! Feels like the staff are suffering due to bad management. Pools are clean, very deep in places, but there are shallower ends and a few children’s pools scattered about. The bigger pool is where all of the activities happen, and from what I saw the team do a great job. We saw paddle boat races for the kids and a foam party. Pool bars will get crowded with people who have no sense of the others around them. At one point some women decided to jump over and try to help themselves!! The bar man was on his own and couldn’t do much about it! Water park was ok. I personally don’t do slides, so not one to comment, but my son and husband had fun. So.. avoid the “premium breakfast” if you can, unless you’re interested in the membership obviously. I wouldn’t bother with the TUI dinner. Oh, and don’t expect 5 or even 4 star rooms, you won’t get them. They’re clean enough for the time you spend in them, but they need some serious work. TIP - everything is in US Dollars, so bear that in mind for your currency. Oh, and if you think using the additional lock on the door will stop cleaners coming in, you’d be wrong and they don’t knock!!

There is a lot that could be said about this hotel, but I don’t want to go into too much detail. We came here as a family of five. The check-in and welcome were very good. Since my wife is pregnant, the staff showed us a little extra care, which we appreciated. The biggest issue for us was the food. As we don’t eat pork, we found that the main buffet was heavily focused on pork dishes. I respect everyone’s dietary preferences, but it would have been nice to see more beef, chicken, or fish options available. The restaurants themselves were fine, but one major problem was that many of the staff couldn’t speak English. This made communication difficult, especially when ordering food and drinks. One very disappointing incident happened at the sports bar during the Spain vs. Argentina match. My son had lost his wristband earlier that day. Even though he was with me and we explained the situation, he was refused a cola simply because he wasn’t wearing his wristband. That was very upsetting. There were a few other similar incidents during our stay. I’m not even going to mention the beach. It was completely covered with seaweed. I was shocked that none of the reviews mentioned that, during this season, it is almost impossible to swim in the sea. If you’re planning to visit over the next couple of months, don’t expect to enjoy the ocean. Overall, the Dominican Republic was a bit of a disappointment for me. On the positive side, the rooms were clean, and there were plenty of activities for families. One final tip: bring plenty of US dollars and always negotiate prices. Something that starts at $50 can often be bought for $10–15 if you bargain. We book with Tui and they never told us about beach or see weeds shame

Throughout the trip execellent entertainment especially from mr bombon he makes all the guest so welcome and at home his hosting is next to none x