TripAdvisor Traveler Rating

What a amazing hotel on arrival you are greeted with a welcome drink then on to check in where we had the pleasure off meeting Robeltico who showed us to are rooms pointing things out on the way and was always on hand by WhatsApp all the staff are amazing and very friendly hotel has everything you need look forward to getting back

Just got back from 10 nights here and I would not return - in seaweed season. This is not the hotels fault, it’s absolutely relentless and we knew this before we went but we didn’t realise the extent of how much seaweed there was meaning any sea swimming or snorkelling near the hotel was pretty much a no go. So bar a couple of trips we spent every day by the pool. We set our expectations relatively low in regards to this hotel being a 5* off the back of other reviews. The grounds are simply stunning and unbelievably well looked after. When we initially got to our room there was a real musty smell and felt like it had not been used for a while. There was small signs of mould and dirt but everything worked and the air conditioning was great. Rooms were cleaned daily and towels replaced so no issues there. Sink wouldn’t drain properly and that was fixed within hours. Concierge will grab you when you arrive and try to get you to go to a VIP breakfast to try to sell you an upgrade. They keep you for a few hours and if it’s something you’re absolutely not interested in do not waste your time. It’s an average breakfast regardless of how they pitch it. Tours - BOOK THEM BEFORE YOU GO! You will get ripped off by the tour team who hound you constantly as they are located around the pool. We paid £120 for 2 of us to go on a snorkelling trip and to see the dolphins and it was absolutely awful! Dolphins are enclosed and we stopped there for 2 minutes and didn’t see anything. Snorkelling was about 20 minutes in a bang average part of the water. DO however got to Saona Island . Absolutely stunning place. Food was ok. À la cartes were of good standard aside from the Italian which was pretty tasteless. Book them when you get there with your concierge. Lots of drinks choices you can get pretty much anything. Overall we had an amazing holiday and would absolutely return… but outside of seaweed season.

Everything was so amazing we loved are stay here such a brilliant time rebeltico

Amazing location, amazing hotel, food and drinks are good, staff very friendly( especially robeltico!) Also pedro in the buffet restaurant go above and beyond!

Sadly , I recommend families avoid this hotel at all costs. I have travelled far and wide and not squeamish when it comes to do experiencing different cultures to that of home comforts but believe me when I say, this is not a five star hotel. I do not take pleasure in leaving a bad review but i fell i must warn other people/families, given my wife, two children and my recent experience of staying at Grand Sirenis for 11 days. Where to start- I will just bullet point the following i Uncleanliness of room upon our arrival and during our stay. Bad smells, which I believe may have been coming from aircon in room. Toilet was not clean- marks around the seat. Bins had not been emptied from previous guest. During out stay the toilet in our room was blocked for two days. We did complain to guests’ services. We had no hot water for 48 hours- shower did work at all during this time. Complained to TUI staff member who advised the hotel was fixing the problem. Unfortunately my wife was poorly for three days, my 14-year-old son poorly for 24 hours and myself-vomiting for 24 hours. Thankfully my youngest daughter was not sick. We were spoke to very Rudely by our concierge, When we told him we were not interested in the VIP Breakfast, which we had been told to avoid by other guests due to timeshare selling, the concierge became very unhelpful, told us we couldn’t book the TUI meal if we were not going on the VIP Breakfast. He then said no restaurants was available until the Thursday, this was on the Tuesday - we were only given the option of two restaurants each day-, at late times in the evening, which was not suitable for our two children. All restaurants we wanted was booked up until the Sunday. When my wife questioned this, asking what about cancellation list or being put on a reserve list, Elberto was very rude to my wife, raising his voice saying what she not understands- all booked up, all booked up. We had no choice but to continue to use the buffet meals fort the first four days. Unfortunately, the buffet hygiene was questionable at best. There were mixed serving spoons in multiple dishes. Cold cooked food left out for over 3hours and on more than two occasions a bird flew onto the serving area and the staff did nothing. When I told them about this, pointing to the bird, they said it happens all the time. They did not remove the food the bird was picking at. In the main buffet area, not the table area. We found multiple dirty plates in the buffet area. During the second week, our room was not cleaned for two days until complained to staff on three different occasions Room fridge not restocked for three days – only done when I complained to customer services . The lift in our block was not safe- It had cracks in floor and shunted, made vibration noises when moving. Kids was quite scarred so we refrained from using the lift. Cleanness of sports bar toilets was shocking. The cleanness outside the back walkway to the toilets was filthy. Frequently we witnessed Grad sirens staff arguing between themselves. On one occasion one member of staff near to the cigar shop was shouting very loudly at his colleague, (in Spanish) whilst waving the cleaning machine quite violently at his colleague this was ard 1030am in the morning We often felt prejudiced against by some staff and met multiple British people expressing the same feelings. Mediation restaurant, with no other restaurant option at the time. When there told no kids menu, despite it being advertised. Staff slow to serve table and food options was poor with a lot of dishes not available. Our visit to the Japanese’s restaurant was of the same experience – no kids menu as advertised, no menu options told we can only eat was cooked in front our us – chicken/beef teriyaki- dirty glasses, left before end of meal – terrible service again Route 66 – we were told it was closed all week however it was open for two days of the week, but we could not get a reservation until I complained to guest services who did eventual fit us in. We meet multiple British guests who all said how poor the hotel cleanliness was, how rude some of the staff was and how they all had been told they had to go on the VIP breakfast otherwise they would not be able to go to the TUI meal. The VIP breakfast is nto VIP its a selling exercise to try and sell time shares. Only highlights is the weather, the pool is spacious, plenty of entertainment of an evening for both kids and adults. But all in all, the hotel which has so much potential is best avoided at all costs- it is not a five star by any stretch of the imagination.