TripAdvisor Traveler Rating

We stayed here for 2 weeks in June / July and it was a brilliant hotel and great place to stay! We had a 1 bedroom apartment and it was huge! Kitchen area, lounge area, massive bedroom and very big bathroom, and the balcony was huge too! Can not rate this room highly enough, it was incredible! We were B&B and the breakfast every morning was great, plenty of choice and a lovely set up. The roof top pool and bar is gorgeous and a really lovely place to spend the morning or afternoon, or all day if you want! It has the most amazing views. We were often out in the day and popped up for a dip and a drink in the afternoon and there was never a shortage of beds, plenty of room, and the bar staff are super attentive. Location wise the hotel couldn’t be better, just a few mins off 5th avenue with all the shops bars and restaurants, but there are also loads of lovely restaurants on the streets before 5th avenue and near the hotel which are really nice, and cheaper than the main strip. There’s a big Walmart near buy for shopping for the apartment too. Also a short walk to the ferry port for trips over to Cozumel which is definitely worth a visit. Would also say, if you can, have a night at Coco Bongo’s, so much fun! Great hotel and would definitely stay again if we come back to Mexico!

Very nice atmosphere, close to 5th avenue and the back. A couple of blocks away from the ferry dock to Cozumel. Great location overall. Very nice clean and spacious room. Breakfast buffet was very delicious and the coffee shop on the bottom corner is great! (Marley Coffee). Roof top pool had an amazing view, you can see Cozumel from there. The food was delicious and service was great. Can't wait to stay here again!

Amazing hotel we have ever stayed at the staff were so friendly helpful do anything for you go above and beyond made my birthday on Halloween very special for me which I will never forget Our room was amazing cleaned every day water and toilet roll well stocked can’t fault our room at all The staff made our stay so lovely there like one big family so happy to talk to single parent traveling with a teenager we were made to feel safe my son can speak very good Spanish mr I can’t speak it but they were so good Rooftop pool amazing best hotel we every stayed in Will definitely recommend this hotel when we go back to England and will Definitely be back in near future hotel and staff amazing can’t fault our stay

Horrible service and unsafe for anyone with allergies or dietary restrictions. We got rooftop day passes on 10/24, and I told our waiter that I have celiac (gluten allergy) and that I am sober and cannot have alcohol. He said he understood, but the staff repeatedly ignored both. The nachos I ordered were missing ingredients, took over 30 minutes, and came smothered in fake yellow nacho cheese instead of the cotija listed on the menu. When I asked, the waiter lied and said it was a “different kind of cotija.” Then I ordered a Miami Vice sin alcohol, and they brought me one with alcohol. When I pointed it out, the bartender confirmed it contained alcohol. They remade it—and it was a double. I’ve been sober for two years, and this was absolutely unacceptable. Later, I ordered plain ice cream (no biscuit crumbs because of gluten). It came with crumbs anyway. After sending it back, I’m almost certain they just scooped it from the same contaminated bowl. I ended up getting sick from gluten exposure afterward. The food overall was mediocre, overpriced, and not what’s advertised. Another guest’s burger was undercooked and another had a Caesar salad and said that it didn’t even taste like Caesar. Between the lies, the cross-contamination, and the complete disregard for sobriety, this was one of the worst and most dangerous dining experiences I’ve ever had. Avoid this place at all costs.

This hotel had so many bugs in the room that we had to go to Urgent Care the next day. We left after a day and was charged a early departure fee. They didn't care they were were bitten up and in pain.