TripAdvisor Traveler Rating

This is hands down the best resort I have stayed at. All hotel staff went above and beyond to make sure our stay was the best it possibly could be every step of the way. The only downside was that there is a seaweed problem in Playa del Carmen right now, and swimming in the ocean was not ideal (not the resort's fault). Other than that they had so many delicious gourmet restaurants which were included in the all inclusive and there were events planned all day, every day, with amazing staff and infrastructure. There is many pools and even a jungle path and a cenote on the property! The resort itself was truly magical and the staff made it one to remember. I would 100% reccomend. A special shoutout to Richardo, Juan and our tour guide Enrique (Tulum tour).

We had a wonderful week at The Fives Beach Hotel & Residences—it’s a beautifully designed resort with lush grounds and a relaxed, upscale feel. Our one-bedroom suite was spacious and comfortable, with a massive bathroom and an incredibly cozy king bed. The kitchen came without dishes or utensils (which gave us a laugh), but it didn’t take away from the experience. The daily housekeeping team was exceptional—thoughtful, attentive, and clearly looking out for us. One day we accidentally left our safe open, and our housekeeper secured it and left a note explaining how to have it reopened. Everything was perfectly in order, and we really appreciated her care. We were also consistently well stocked with water and coffee. Every staff member we encountered was warm and accommodating. The resort is quite large, but easy to navigate via scenic pathways (including a charming jungle boardwalk) or the frequent golf carts that run like a quiet shuttle service. We opted for the all-inclusive package and were so glad we did—the food was excellent. With multiple restaurants to choose from, there was plenty of variety. Lunch favourites included Natura at the adults-only pool and the beachside burgers (delicious!), while the Italian and French restaurants stood out for dinner. Highly recommend this resort—we’d happily return.

Second time visiting the Fives in DT PDC and I enjoyed as much as the first time. The location is excellent, close to the ferry and very close to the glamorous stores of Quinta Avenida. The room was excellent as well as the service. As a fellow Hilton employee, I would like to mention a couple who really made the experience much better than when I initially checked in. Francisco, the FDM, was excellent. He exemplified the true meaning of Hilton service. I had a special request that he was able to accomodate. Migues, your security and valet manager. He was very understanding and accommodating from start to finish. He helped me bridge the gap between by initial issues with the FD and the FDM.

The Fives always goes above and beyond. The staff is TERRIFIC - from reception, to management, housekeeping, and the pool and bar staff. They make every moment memorable. It’s absolutely the best pool in Playa del Carmen! We can’t wait to be back soon.

Nice, clean, rooftop pool and bar was amazing. Staff was top notch, and felt genuine and kind. Big shoutout to the restaurant chef Jesus who made our visit so pleasant, and for all the good advice for our vacation.