Grand Riviera Princess All Suites and Spa Resort
Playa del Carmen 4.5
Active Advisories
Please note the following refurbishment schedule of the Princess hotels in Mexico, Grand Sunset Princess and Grand Riviera Princess.
To facilitate the work, the refurbishment of the resorts will be carried out in two phases.
Work will commence in the first week of May 2025 at the Grand Sunset Princess, with phased renovations of common areas and restaurants, concluding by December 20, 2025.
Following this, and with the common areas and restaurants already renovated, the second phase will begin with refurbishments at the Grand Riviera Princess and Princess Family Club Riviera, scheduled for completion by April 30, 2026, ensuring all improvements are fully operational for Summer 2026.
The project includes a complete overhaul of all rooms, restaurants, and various common areas of the complex.
The work will be conducted to ensure there is no impact on service quality or guest comfort during these periods. Fortunately, due to the structural characteristics of the complex, guests will not be inconvenienced by the renovations.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms

- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries

- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries

- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries

- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.

- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room







Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark available ($)
- Pro Tennis classes with a professional instructor for children from 8 years of age available ($)
Mini-Club
Mini-Club
During the day, outside area with games, house club and swimming pool
At night, entertainment for Children, Mini Disco, Mini Theater with marionette, mini cinema, room with videogames
Teen Club
- Club for kids from 12 to 16 years of age.
- Discotheque: in the ice cream parlor every Thursday.
- Beach soccer
- Beach volleyball
- Beach games
- Spanish classes.
- Horseshoe throwing
- Water volleyball
- Archery
- Ping Pong / Table tennis
- Water polo
- Basketball
- Pool tournament
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
Relax | Bar, Swim-up bar | |
Fantasy Bar | Bar, Swim-up bar | |
Maya Bar | Bar, Swim-up bar | |
Ibiza | Bar, Lounge | |
Lobby Bar Sunset | Bar, Lobby bar | |
Lobby Bar Riviera | Bar, Lobby bar | |
Theatre Bar | Bar | |
Poquito | Bar, Beach bar | |
Punta Bete | Bar | |
Chactemal | Bar | |
Platinum Riviera Bar (exclusive to Platinum Room categories only) | Bar | |
Platinum Sunset Bar (exclusive to Platinum Room categories only) | Bar | |
Arieto | Nightclub | Dance floor |
Chill Out | Bar | |
Disco | Nightclub | Dance floor |
24 hour Sport Bar | Bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Green | Buffet | International | Breakfast, Dinner, Lunch | |
Naranja | Buffet | International | Breakfast, Dinner, Lunch | |
La Vaqueria | À la carte | Grill/steak house | Dinner | Dress code, Reservations required |
Mama Mia | À la carte | Italian | Breakfast, Dinner, Lunch | Dress code, Reservations required |
La Hacienda | À la carte | Mexican | Dinner | Dress code, Reservations required |
La Fondue | À la carte | International | Dinner | Dress code, Reservations required |
Las Olas (not available for Junior Suite room categories) | À la carte | Seafood | Dinner | Dress code, Reservations required |
Le Fleur (not available for Junior Suite room categories) | À la carte | International | Dinner | Dress code, Reservations required |
Miso | À la carte | Asian | Dinner | Dress code, Reservations required |
Chill Out Beach Club ($) | À la carte | International | Dinner | ($), Dress code, Not included with all-inclusive plan |
- Rooms: 674
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Beach front
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Adults only pools: 8
- Jetted pools: 1
- Kids pools: 4
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Pickle Ball Court
- Business centre available ($)
- Concierge
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Tour desk
- Wedding facilities available ($)
- Please note WiFi signal strength varies throughout the resort


Beach sailing

Beach wedding

Exterior of rooms

Spa massage

Snack Riviera

Chef

Spa

Pool Bar

La Vaqueria

Beach

Theatre

Lobby

Las Olas

Plaza

Spa

Lounge

Buffet Restaurant Green

Restaurant

Pool

La Hacienda

Beach wedding

Cabanas

Mama Mia

Pool with hotel view

Snack Sunset

View from hotel

Lobby Bar

Pool

Chill Out

Pool
Location

Reviews
TripAdvisor Traveler Rating
4.0 Very Good
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.0
-
Service 4.0
-
Value 4.0
1 Star Food at 5 Star Resort
Cory A on Jan 30, 2025
Just returned and I have nothing bad to say about the facilities, rooms, pools, beach, and for the most part the staff. Very special shout out to the staff at the Sports Bar, the entertainment staff at the Tequila Pool, and our housekeeper Jose who did a great job our entire stay! This resort has the potential to be an amazing hotel as outside of the Buffett and restaurants we really enjoyed ourselves. The food and the customer service however is not 5 Star. There is no quality advantage to the A La Carte vs the buffet. @ Mamma Mia and La Vaqueria, our meals were inedible. Worst part, when I reached to complain about the food quality, no one would do anything to address my concerns to improve our stay for the rest of our trip. We had asked if they could find us a reservation at the Miso Teppanyaki to replace an additional reservation at one of the above restaurants, and they refused and left me for multiple hours without reply. Note when it comes to the food, 2 of the A La Cares La Fondue and Las Olas were closed the entire trip and La Fleur was incremental $ (and was not advertised as such). The much hyped poolside taco stand was also closed the entire time. Overall, The Grand Princess is advertised as a 5 star; however from a food perspective it is far from it. I expected a lot higher quality culinary experience and when I approached to provide feedback, they refused to even acknowledge my concerns let alone do anything about it. I fully anticipate that someone will reply to this review saying that they will provide my feedback and file a report. Don’t be fooled, this is all they told me while I was an active guest and refused to do anything to improve my stay after 2 inedible a la carte meals.
Theft of all our personal items..
Lynn L on Jan 30, 2025
We had all our personal items stolen from our bathroom. Hair brush & products, toothbrushes & paste, shaving cream & shaver, deodorant, colognes, hoodie. We were told it would take 72 hrs to investigate and have had no response. Room 7052..
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