All inclusive

Grand Riviera Princess All Suites and Spa Resort

Playa del Carmen 4.5

Learn about all active advisories related to this hotel

Overview

The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.

Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.

 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

674

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite Swim-Out
  • 1 king bed, or 2 double beds
Deluxe Junior Suite Swim-Out
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Platinum Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Platinum Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Access to an exclusive pool with waiter service (drinks only)
  • Nightly turn down service (upon request)
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.

Laguna Villa Suitesm
  • 1 king bed
Laguna Villa Suitesm
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Access to an exclusive pool with waiter service (drinks only)
  • Nightly turn down service (upon request)
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

Amenities


Location

Address
Punta Bete, Km 296, 77710 Playa del Carmen, Playa del Carmen, Mexico
49 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

1 Star Food at 5 Star Resort

Cory A on Jan 30, 2025

Just returned and I have nothing bad to say about the facilities, rooms, pools, beach, and for the most part the staff. Very special shout out to the staff at the Sports Bar, the entertainment staff at the Tequila Pool, and our housekeeper Jose who did a great job our entire stay! This resort has the potential to be an amazing hotel as outside of the Buffett and restaurants we really enjoyed ourselves. The food and the customer service however is not 5 Star. There is no quality advantage to the A La Carte vs the buffet. @ Mamma Mia and La Vaqueria, our meals were inedible. Worst part, when I reached to complain about the food quality, no one would do anything to address my concerns to improve our stay for the rest of our trip. We had asked if they could find us a reservation at the Miso Teppanyaki to replace an additional reservation at one of the above restaurants, and they refused and left me for multiple hours without reply. Note when it comes to the food, 2 of the A La Cares La Fondue and Las Olas were closed the entire trip and La Fleur was incremental $ (and was not advertised as such). The much hyped poolside taco stand was also closed the entire time. Overall, The Grand Princess is advertised as a 5 star; however from a food perspective it is far from it. I expected a lot higher quality culinary experience and when I approached to provide feedback, they refused to even acknowledge my concerns let alone do anything about it. I fully anticipate that someone will reply to this review saying that they will provide my feedback and file a report. Don’t be fooled, this is all they told me while I was an active guest and refused to do anything to improve my stay after 2 inedible a la carte meals.

TripAdvisor users rated this property 3 out of 5

Theft of all our personal items..

Lynn L on Jan 30, 2025

We had all our personal items stolen from our bathroom. Hair brush & products, toothbrushes & paste, shaving cream & shaver, deodorant, colognes, hoodie. We were told it would take 72 hrs to investigate and have had no response. Room 7052..

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