Grand Riviera Princess All Suites and Spa Resort
Playa del Carmen 4.5
Active Advisories
Please note the following refurbishment schedule of the Princess hotels in Mexico, Grand Sunset Princess and Grand Riviera Princess.
To facilitate the work, the refurbishment of the resorts will be carried out in two phases.
Work will commence in the first week of May 2025 at the Grand Sunset Princess, with phased renovations of common areas and restaurants, concluding by December 20, 2025.
Following this, and with the common areas and restaurants already renovated, the second phase will begin with refurbishments at the Grand Riviera Princess and Princess Family Club Riviera, scheduled for completion by April 30, 2026, ensuring all improvements are fully operational for Summer 2026.
The project includes a complete overhaul of all rooms, restaurants, and various common areas of the complex.
The work will be conducted to ensure there is no impact on service quality or guest comfort during these periods. Fortunately, due to the structural characteristics of the complex, guests will not be inconvenienced by the renovations.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Guests now have the option to choose between non-smoking and smoking rooms when making your reservation please specify your preference.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms
![Junior Suite with double beds](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_junior-suite-with-double-beds.jpg)
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
![Deluxe Junior Suite](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_deluxe-junior-suite.jpg)
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
![Deluxe Junior Suite Swim-Out - exterior](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/1grand-riviera-princess-all-suites-and-spa-resort_deluxe-junior-suite-swim-out-exterior.jpg)
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
![Platinum Suite](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_platinum-suite.jpg)
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- DVD library available in Platinum Lounge
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Private pool with butler service (drinks only)
- Nightly turn down service
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.
![Laguna Villa Suite](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_laguna-villa-suite.jpg)
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- DVD library available in Platinum Lounge
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Private pool with butler service (drinks only)
- Nightly turn down service
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
![Junior Suite with double beds Junior Suite with double beds](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_junior-suite-with-double-beds.jpg)
![Junior Suite with king bed Junior Suite with king bed](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_junior-suite-with-king-bed.jpg)
![Deluxe Junior Suite Deluxe Junior Suite](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_deluxe-junior-suite.jpg)
![Deluxe Junior Suite Swim-Out - exterior Deluxe Junior Suite Swim-Out - exterior](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/1grand-riviera-princess-all-suites-and-spa-resort_deluxe-junior-suite-swim-out-exterior.jpg)
![Deluxe Junior Suite Swim-Out Deluxe Junior Suite Swim-Out](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_deluxe-junior-suite-swim-out.jpg)
![Platinum Suite Platinum Suite](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_platinum-suite.jpg)
![Laguna Villa Suite Laguna Villa Suite](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/rooms/grand-riviera-princess-all-suites-and-spa-resort_laguna-villa-suite.jpg)
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark available ($)
- Pro Tennis classes with a professional instructor for children from 8 years of age available ($)
Mini-Club
Mini-Club
During the day, outside area with games, house club and swimming pool
At night, entertainment for Children, Mini Disco, Mini Theater with marionette, mini cinema, room with videogames
Teen Club
- Club for kids from 12 to 16 years of age.
- Discotheque: in the ice cream parlor every Thursday.
- Beach soccer
- Beach volleyball
- Beach games
- Spanish classes.
- Horseshoe throwing
- Water volleyball
- Archery
- Ping Pong / Table tennis
- Water polo
- Basketball
- Pool tournament
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
Relax | Bar, Swim-up bar | |
Fantasy Bar | Bar, Swim-up bar | |
Maya Bar | Bar, Swim-up bar | |
Ibiza | Bar, Lounge | |
Lobby Bar Sunset | Bar, Lobby bar | |
Lobby Bar Riviera | Bar, Lobby bar | |
Theatre Bar | Bar | |
Poquito | Bar, Beach bar | |
Punta Bete | Bar | |
Chactemal | Bar | |
Platinum Riviera Bar (exclusive to Platinum Room categories only) | Bar | |
Platinum Sunset Bar (exclusive to Platinum Room categories only) | Bar | |
Arieto | Nightclub | Dance floor |
Chill Out | Bar | |
Disco | Nightclub | Dance floor |
24 hour Sport Bar | Bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Green | Buffet | International | Breakfast, Dinner, Lunch | |
Naranja | Buffet | International | Breakfast, Dinner, Lunch | |
La Vaqueria | À la carte | Grill/steak house | Dinner | Dress code, Reservations required |
Mama Mia | À la carte | Italian | Breakfast, Dinner, Lunch | Dress code, Reservations required |
La Hacienda | À la carte | Mexican | Dinner | Dress code, Reservations required |
La Fondue | À la carte | International | Dinner | Dress code, Reservations required |
Las Olas (not available for Junior Suite room categories) | À la carte | Seafood | Dinner | Dress code, Reservations required |
Le Fleur (not available for Junior Suite room categories) | À la carte | International | Dinner | Dress code, Reservations required |
Miso | À la carte | Asian | Dinner | Dress code, Reservations required |
Chill Out Beach Club ($) | À la carte | International | Dinner | ($), Dress code, Not included with all-inclusive plan |
- Rooms: 674
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Beach front
-
24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Adults only pools: 8
- Jetted pools: 1
- Kids pools: 4
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Pickle Ball Court
- Business centre available ($)
- Concierge
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Tour desk
- Wedding facilities available ($)
- Please note WiFi signal strength varies throughout the resort
![Logo: Grand Riviera Princess All Suites and Spa Resort](/content/dam/westjet/images/hotels/logos/cungrp_logos.jpg)
![Beach sailing](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/1grand-riviera-princess-all-suites-and-spa-resort_beach-sailing.jpg)
Beach sailing
![Beach wedding](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_beach-wedding.jpg)
Beach wedding
![Exterior of rooms](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_exterior-of-rooms.jpg)
Exterior of rooms
![Spa massage](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_spa-massage.jpg)
Spa massage
![Snack Riviera](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_snack-riviera.jpg)
Snack Riviera
![Chef](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_chef.jpg)
Chef
![Spa](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_spa.jpg)
Spa
![Pool Bar](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_pool-bar.jpg)
Pool Bar
![La Vaqueria](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_la-vaqueria.jpg)
La Vaqueria
![Beach](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_beach.jpg)
Beach
![Theatre](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_theatre.jpg)
Theatre
![Lobby](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_lobby.jpg)
Lobby
![Las Olas](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_las-olas.jpg)
Las Olas
![Plaza](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_plaza.jpg)
Plaza
![Spa](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_spa.jpg)
Spa
![Lounge](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_lounge.jpg)
Lounge
![Buffet Restaurant Green](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_buffet-restaurant-green.jpg)
Buffet Restaurant Green
![Restaurant](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_restaurant.jpg)
Restaurant
![Pool](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_pool.jpg)
Pool
![La Hacienda](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_la-hacienda.jpg)
La Hacienda
![Beach wedding](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_beach-wedding.jpg)
Beach wedding
![Cabanas](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_cabanas.jpg)
Cabanas
![Mama Mia](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_mama-mia.jpg)
Mama Mia
![Pool with hotel view](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_pool-with-hotel-view.jpg)
Pool with hotel view
![Snack Sunset](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_snack-sunset.jpg)
Snack Sunset
![View from hotel](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_view-from-hotel.jpg)
View from hotel
![Lobby Bar](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/grand-riviera-princess-all-suites-and-spa-resort_lobby-bar.jpg)
Lobby Bar
![Pool](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_pool.jpg)
Pool
![Chill Out](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/services/grand-riviera-princess-all-suites-and-spa-resort_chill-out.jpg)
Chill Out
![Pool](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/CUNGRP-grand-riviera-princess_pool.jpg)
Pool
Location
![49 km from CUN airport 49 km from CUN airport](/content/dam/westjet/images/hotels/cun/cungrp-grand-riviera-princess/main/CUNGRP-grand-riviera-princess_pool.jpg)
Reviews
TripAdvisor Traveler Rating
4.0 Very Good
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.0
-
Service 4.0
-
Value 4.0
## Review of Grand Princess Riviera Resort, Mexico
Resort58497443785 (Dublin, Ohio) on Jul 20, 2024
I recently had the pleasure of staying at the Grand Princess Riviera Resort in Mexico, and overall, it was a delightful experience with many positive highlights and a few areas that could use improvement. ### Highlights **Courteous Staff:** From the moment we arrived, the staff were incredibly polite and attentive. Their warm hospitality truly enhanced our stay. **Non-Alcoholic Beverages:** The quality of the non-alcoholic beverages was impressive. Each drink was refreshing and flavorful, adding to our enjoyment. **Wildlife:** The presence of animals such as Coatis, iguanas, and deer around the resort added a unique and charming touch to our vacation. **Platinum Pool and Beach:** The platinum pool was a fantastic feature, offering a relaxing and luxurious environment. The beach and its soft sand were perfect for leisurely strolls and sunbathing. **Free Classes:** The resort offers an array of complimentary classes, including yoga, Pilates, spinning, and archery. These activities were well-organized and a great way to stay active during our stay. **Convenient Services:** The resort’s policy of free replacement of keys, 24/7 room service for platinum members, and concierge service were very convenient and much appreciated. **Entertainment:** The daily entertainment programs were diverse and enjoyable, providing fun options for both day and night. **Beautiful Surroundings:** The resort is lush with plants and greenery, creating a serene and picturesque environment. **Frequent Shuttles:** The shuttles operating frequently between the main lobby and the rest of the resort were very helpful, making it easy to get around. **Great Restaurants:** The resort’s restaurants serve a variety of cuisines, and each meal we had was delicious and well-prepared. **Safety:** We felt very safe throughout our stay, which allowed us to fully relax and enjoy our vacation. **Spa and Hydrotherapy:** For platinum members, the free spa and hydrotherapy services were a wonderful perk, providing an extra layer of luxury to our stay. ### Areas for Improvement **Room Conditions:** The rooms had a dank and musty smell and looked somewhat old and dated. A refresh of the decor and improved ventilation would greatly enhance the guest experience. **Room Service Menu:** The menu for room service was quite limited. Expanding the options available would be a welcome improvement. **Poolside Seating:** There were an insufficient number of covered spots for poolside seating for platinum members. Increasing the availability of shaded areas would be beneficial. **Reservation Issues:** We booked our stay for five people using the resort's website, but the reservation only went through for four people. We were charged extra for the fifth person upon arrival. While the additional charge wasn’t significant, better transparency and accuracy during the booking process would prevent such issues. In summary, the Grand Princess Riviera Resort offers a wonderful vacation experience with its courteous staff, beautiful surroundings, and a wide range of amenities. With a few improvements in room conditions, menu options, and booking transparency, it has the potential to provide an even more exceptional stay for its guests.
Shade
Pioneer21444996022 (Inverkip, United Kingdom) on Jul 20, 2024
This has so far been a very enjoyable family holiday. With a few small problems that could make the experience better. 1st the good. The staff at the hotel are very friendly and hard working. The food has also been of a good standard in most places we had eaten. Now the bad!! Shade! There is almost no shade from the sun in this hotel. I can’t understand why they have no parasol’s. There are a few cabanas round the pools but that’s it. Unless you are out by 5am you will not get near a cabana. So no shade. With this being a family hotel this is no use for children who need to get out the sun.
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