Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Guests now have the option to choose between non-smoking and smoking rooms when making your reservation please specify your preference.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- DVD library available in Platinum Lounge
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Private pool with butler service (drinks only)
- Nightly turn down service
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- DVD library available in Platinum Lounge
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Private pool with butler service (drinks only)
- Nightly turn down service
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark available ($)
- Pro Tennis classes with a professional instructor for children from 8 years of age available ($)
Mini-Club
Mini-Club
During the day, outside area with games, house club and swimming pool
At night, entertainment for Children, Mini Disco, Mini Theater with marionette, mini cinema, room with videogames
Teen Club
- Club for kids from 12 to 16 years of age.
- Discotheque: in the ice cream parlor every Thursday.
- Beach soccer
- Beach volleyball
- Beach games
- Spanish classes.
- Horseshoe throwing
- Water volleyball
- Archery
- Ping Pong / Table tennis
- Water polo
- Basketball
- Pool tournament
- Tennis classes
Age ranges
- Children ages: 2 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Relax | Bar, Swim-up bar | |
| Fantasy Bar | Bar, Swim-up bar | |
| Maya Bar | Bar, Swim-up bar | |
| Ibiza | Bar, Lounge | |
| Lobby Bar Sunset | Bar, Lobby bar | |
| Lobby Bar Riviera | Bar, Lobby bar | |
| Theatre Bar | Bar | |
| Poquito | Bar, Beach bar | |
| Punta Bete | Bar | |
| Chactemal | Bar | |
| Platinum Riviera Bar (exclusive to Platinum Room categories only) | Bar | |
| Platinum Sunset Bar (exclusive to Platinum Room categories only) | Bar | |
| Arieto | Nightclub | Dance floor |
| Chill Out | Bar | |
| Disco | Nightclub | Dance floor |
| 24 hour Sport Bar | Bar, Sports bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Green | Buffet | International | Breakfast, Dinner, Lunch | |
| Naranja | Buffet | International | Breakfast, Dinner, Lunch | |
| La Vaqueria | À la carte | Grill/steak house | Dinner | Dress code, Reservations required |
| Mama Mia | À la carte | Italian | Breakfast, Dinner, Lunch | Dress code, Reservations required |
| La Hacienda | À la carte | Mexican | Dinner | Dress code, Reservations required |
| La Fondue | À la carte | International | Dinner | Dress code, Reservations required |
| Las Olas (not available for Junior Suite room categories) | À la carte | Seafood | Dinner | Dress code, Reservations required |
| Le Fleur (not available for Junior Suite room categories) | À la carte | International | Dinner | Dress code, Reservations required |
| Miso | À la carte | Asian | Dinner | Dress code, Reservations required |
| Chill Out Beach Club ($) | À la carte | International | Dinner | ($), Dress code, Not included with all-inclusive plan |
Facilities
- Rooms: 674
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
Location
- Beach front
Meal and plan options
-
24 hour all-inclusive: Included
- All meals plus snacks
Pools and recreation
Pools
- Adults only pools: 8
- Jetted pools: 1
- Kids pools: 4
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site
- Snorkeling: on site
- Watersports centre: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
Shops and services
- Business centre available ($)
- Concierge
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Tour desk
- Wedding facilities available ($)
- Please note WiFi signal strength varies throughout the resort
Beach sailing
Beach wedding
Exterior of rooms
Spa massage
Snack Riviera
Chef
Spa
Pool Bar
La Vaqueria
Beach
Theatre
Lobby
Las Olas
Plaza
Spa
Lounge
Buffet Restaurant Green
Restaurant
Pool
La Hacienda
Beach wedding
Cabanas
Mama Mia
Pool with hotel view
Snack Sunset
View from hotel
Lobby Bar
Pool
Chill Out
Pool
Location
Reviews
Lovely Hotel
FarAway585950 on Jul 01, 2022
We are a family of 7 staying at the hotel at the moment. I can’t believe some of the negative reviews I’m reading on here. We haven’t queued for drinks or experienced the rude staff at all. The hotel grounds are immaculate, the staff are constantly cleaning and are very helpful. All staff we have dealt with have been very polite and can’t do enough for us. The rooms are cleaned every day to a good standard. We have made 3 restaurant bookings with no problems. The Italian restaurant is lovely. My parents have used the bus each day and say the drivers are always happy to help and polite. One thing I would say is more shaded beds are needed around the pool. Don’t read the negative reviews, we are really happy with the hotel and always stay in 5 star hotels so we are able to compare.
Beautiful Hotel with the best staff
lesleyrR5564YF (North Shields, United Kingdom) on Jul 01, 2022
We have returned from a 14 night stay at the Grand Riviera Princess hotel. The hotel is well equipped with plenty restaurants offering a wide selection of international foods to chose from. Entertainment team work really hard and evening shows are very professional. All the staff are amazing really friendly and attentive. During our stay I ended up having to have the doctor called out and spent a night in hospital. On returning to the hotel staff could not have been more attentive to ensure the rest of our holiday went smoothly If you are travelling from the UK and have used TUI to book with Vanessa the representative is an absolute joy. Always ready to help and has a wealth of knowledge about the area and hotel. Lovely stay at this hotel and hopefully we can visit again
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
