Active Advisories
Please note the following refurbishment schedule of the Princess hotels in Mexico, Grand Sunset Princess and Grand Riviera Princess.
To facilitate the work, the refurbishment of the resorts will be carried out in two phases.
Work will commence in the first week of May 2025 at the Grand Sunset Princess, with phased renovations of common areas and restaurants, concluding by December 20, 2025.
Following this, and with the common areas and restaurants already renovated, the second phase will begin with refurbishments at the Grand Riviera Princess and Princess Family Club Riviera, scheduled for completion by April 30, 2026, ensuring all improvements are fully operational for Summer 2026.
From December 15th, 2025 to April 2026, anyone booking the Grand Riviera Princess will be allocated rooms in the newly renovated Grand Sunset Princess.
The project includes a complete overhaul of all rooms, restaurants, and various common areas of the complex.
The work will be conducted to ensure there is no impact on service quality or guest comfort during these periods. Fortunately, due to the structural characteristics of the complex, guests will not be inconvenienced by the renovations.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner (upon request)
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner (upon request)
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
Amenities
Beach sailing
Beach wedding
Exterior of rooms
Spa massage
Snack Riviera
Chef
Spa
Pool Bar
La Vaqueria
Beach
Theatre
Lobby
Las Olas
Plaza
Spa
Lounge
Buffet Restaurant Green
Restaurant
Pool
La Hacienda
Beach wedding
Cabanas
Mama Mia
Pool with hotel view
Snack Sunset
View from hotel
Lobby Bar
Pool
Chill Out
Pool
Location
Reviews
TripAdvisor Traveler Rating
Royal holiday buzz killed our vacation…
Travis W on May 10, 2025
The hotel and princess staff were very good. The food was better than all of our royal holiday stays at their main resorts in eastern Mexico. Royal holiday’s miss information and MTS travel earned this trip rating. Buyers beware. Royal holiday tells you everything you want to hear, then kills every trip with 1000 cuts of misdirection, sending you through multiple levels of so-called supervisors and ultimately wastes large amounts of your vacation time. MTS just straight out lied to get additional business and then refused to honor their deals they offered. We were the suckers that bought into royal holiday rip off club to the VIP level under their misinformation on benefits we would receive, bonus stays and guarantees of top concierge support as VIPs. This trip, our concierge named miguelle in Mexico City did not inform us of the massive renovation, lack of VIP access and told us transportation services were not available. He was rude when we questioned anything. The so-called lead royal holiday representative on-site refused to get us VIP access and when pressed offered 2 of the 4 people in our party a comp for 2 days to have VIP access(that we were told we received by our membership level). Our advice to anyone that gets propositioned to join be very weary. They play within Mexico’s laws and use the fine print in their contracts to raise fees and deny the access they lead you to believe you had. Don’t get burned by the likes of royal holiday. Go to Expedia or other reputable sites and book your time to come visit this place. Ultimately, we are making the best of a nice place that is worth visiting.
Very Disappointing – Hotel Has Gone Downhill
emma1820 (philadelphia) on May 08, 2025
Week of hell…. I recently stayed at the Princess Hotel in Mexico, and it was one of the most disappointing vacation experiences I’ve ever had. I had beautiful memories of this place from 12 years ago, but unfortunately, it has been completely neglected and no longer resembles the hotel I once knew. The room conditions were awful. One day we woke up with no power in the entire room. Another day, there was no water at all—we couldn’t flush the toilet or even brush our teeth. The air conditioning barely worked, and the humidity was so bad the sheets felt wet and smelled. At night, the plumbing gave off a terrible odor. The sink and shower were often clogged, and the toilet backed up easily. Our balcony was covered in animal droppings for the entire week. I repeatedly asked for it to be cleaned, but no one ever took care of it. The spa is old and falling apart. My sister had over 10 massages during the week, but the staff were still rude and would not let us stay even a few extra minutes in the Jacuzzi or spa area, which was poorly maintained anyway. Breakfast was served in a dining area that smelled like sewage, likely due to a major plumbing issue affecting the whole property. The food was cheap and very basic. We ended up tipping the chef daily just so he could make us decent ceviche—honestly, that was the only good meal we had all week. The hotel is outdated—old beds, worn furniture, and no entertainment or welcoming atmosphere. Staff were mostly unhelpful and at times disrespectful. What was once a wonderful resort now feels abandoned and mismanaged. I truly don’t recommend this hotel in its current condition. It needs serious renovations, better staff training, and proper attention to guest comfort and cleanliness.
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