All inclusive

Grand Riviera Princess All Suites and Spa Resort

Playa del Carmen 4.5

Overview

The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.

Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.

Guests now have the option to choose between non-smoking and smoking rooms when making your reservation please specify your preference.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

674

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite Swim-Out
  • 1 king bed, or 2 double beds
Deluxe Junior Suite Swim-Out
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Platinum Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Platinum Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • DVD library available in Platinum Lounge
  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Private pool with butler service (drinks only)
  • Nightly turn down service
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.

Laguna Villa Suite
  • 1 king bed
Laguna Villa Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • DVD library available in Platinum Lounge
  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Private pool with butler service (drinks only)
  • Nightly turn down service
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

Amenities

Location

Address
Punta Bete, Km 296, 77710 Playa del Carmen, Playa del Carmen, Mexico
49 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Lovely hotel

Rita L on Sep 23, 2023

We booked this hotel just a couple of days before we went due to a holiday being cancelled Was slightly worried due to previous reviews Should not have worried, it’s a beautiful hotel , stunning grounds and well maintained. On arrival the receptionist( Alexandra ( sorry if not spelt right ) was very welcoming and was greeted with a cocktail and champagne, very helpful with information. The room was very spacious , clean and was cleaned daily , mini was topped up daily and bedlinen changed frequently, yes as previous reviews said was dated but wasn’t a problem. The buffet was very clean, plenty of assortment of food , yes could have been hotter but that’s difficult with buffet food. We ate in all the restaurants , our favourite was Thai and la fleur , the rest was ok ! Very easy to book , just use the app . The entertainment was good, lots going on most evenings The sports bar was good too , we ate in there one lunchtime and that was good too . Edwardo (sorry if spelt wrong )was an excellent waiter . The beach bar was good and food was basic but ok when you are on the beach . We found all staff was extremely helpful and attentive . The walk from hotel to beach was lovely , walking through lovely grounds , lovely to see deers , iguanas and saw a few monkeys too . The coatis are a bit of a nuisance, watch your bags and mostly food , they will take it , even jump on your lap if you have food but it doesn’t help that people feed them , even though there is plenty of signs saying do not touch or feed , yet we saw plenty of people feeding them. The beach was lovely , seaweed was there but they do there best to remove it as much as possible. Our only issue was again people ( not hotel’s fault) there are cigarette ends all over the beach , which is such a shame as it’s a beautiful beach . We didn’t use the pools as it was too hot so only went to beach but the pools looked lovely and swim up bars was very popular. We had a lovely holiday here and would definitely return. All the transfers were well organised.

TripAdvisor users rated this property 3 out of 5

Customer Service Matters

HeatheR0se (Saskatchewan, Canada) on Sep 21, 2023

1. CHECK IN - a breeze, champagne was our welcome drink and always a nice gesture upon arrival! 2. ROOM - very clean, beds, pillows and everything were comfortable. 3. POOL - only went to the fun pool, never too crowded. Tried another pool one morning but there were a lot of children and a swim up bar, it just felt strange with that mix. 4. SWIM UP BAR - just as you'd expect. For those that like slushie drinks, they had them. Only comment would be they were short staffed so there were long waits for drinks, double up and problem solved. 5. POOL ACTIVITIES - I never went out to different pools but, within the one week we were there we stayed mainly by the fun pool, by the french restaurant with the swim up bar I don't recall the name, there was only one "aquasize" class and one game another day. I've been to other resorts where at the fun pool they come by multiple times, and I always look forward to that. Not a deal breaker, just a comment. 6. FOOD - We enjoyed it, lots of options so in my opinion nothing to complain about! The hamburger bar at one pool is great and worth the short walk! Staffing in the buffets need to work on customer service. We didn't get drinks or have anyone check in to see if we needed anything. 7. BEACH/OCEAN - not super swimmable, there are certainly better beaches out there. Great views though, who doesn't love staring into the ocean. 8. A LA CARTE - we tried most. Mama mia and Tapanaki were favorites. We were definitely rushed and at two a la cartes we weren't offered dessert. There was little to no customer service except at the tapanaki. 9. APP & BOOKING A LA CARTE - this was the biggest challenge and most frustrating. The app didn't work the night we arrived, so I went to concierge to book the 3rd night as you can only book 3 days in advance. First time I did this, it was no problem and the booking was made on our behalf no questions asked. The following night I again went to book in advance because the app wasn't working again and I got yelled at that he can't do it and we have to use the app (which wasn't working). It was incredibly rude and this would be the main reason why I would NEVER RECOMMEND this resort. Oddly enough, the man working that yelled at me was the same man that did it the night before. But when I reminded him he had no problem doing it the night before and allowing us the opportunity to use the resort to the fullest, he yelled and through his hands in the air and said I don't remember everybody....maybe I didn't tip enough I guess. Regardless, I've never been spoken to like that at an all inclusive resort, I was shocked. He also did this in front of our group of friends, we were all shocked. Part of me wishes I would've asked for a supervisor but I've never been that person. I hope you don't have this experience. If their app would work better it wouldn't have happened I guess. It appears the app has been an ongoing issue reading other reviews. 10. POTTERY PAINTING - relaxing and fun! Met another couple there. I made a spoon rest but there were tons of options, it was $12 USD to buy it and paint it. She took it home to finish it and I picked it up 2 days later. 11. EXCURSIONS - We did one. The turtle swimming with cenotes right after. I was expecting a conservation or something so it was easier to see the turtles but it's a random beach nearby so you're not guaranteed to see them. There were tons of boaters and rough waters. We didn't see any turtles but our friends did. Lots of seaweed if that grosses you out. The cenotes were awesome! highly recommend! Had a hiccup in the booking though, booked through the resort Sunday for Tuesday. Monday he told us it was cancelled Tuesday because the weather was crappy and would be rebooked Thursday. We got ready and went up Thursday and no one came. Calls were made, apparently there was some miscommunication between the rep and the excursion specialist that we were rebooked to Wednesday and we no showed. Nonetheless, they made it happen Thursday and we got a private tour because of the mishap. 12. DRINKS - no complaints of course! 13. SPORTS BAR - kids were allowed inside, which was strange. We didn't spend much time there. 14. DISCO - seemed like it could've been fun but we only went the night before we left. 15. SHOPPING ON RESORT - lots to shop through having two resorts attached. Expensive but saves a taxi trip. Nice to browse though. 16. THURSDAY NIGHT MARKET - lots of fun! love this option. We got most of our souvenirs here. 17. CHECK OUT - we got the tiniest clown car to travel to the airport in. I'm talking major claustrophobia. Highly recommend asking ahead of time what the transportation is because a bus brought us there and a clown car took us to the airport. I wouldn't paid for a taxi if I would've known lol. We certainly had fun as a group, making it fun for ourselves and enjoying what we could but this resort does need to improve on their customer service skills.

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