All inclusive

Grand Riviera Princess All Suites and Spa Resort

Playa del Carmen 4.5

Overview

The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.

Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.

Guests now have the option to choose between non-smoking and smoking rooms when making your reservation please specify your preference.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

674

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Deluxe Junior Suite Swim-Out
  • 1 king bed, or 2 double beds
Deluxe Junior Suite Swim-Out
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries

Platinum Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Platinum Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • DVD library available in Platinum Lounge
  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Private pool with butler service (drinks only)
  • Nightly turn down service
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.

Laguna Villa Suite
  • 1 king bed
Laguna Villa Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary toiletries
Additional details

Platinum Club Benefits include:

  • DVD library available in Platinum Lounge
  • Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
  • Private pool with butler service (drinks only)
  • Nightly turn down service
  • Use of bathrobes during entire stay, 2 pairs of slippers per room
  • Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
  • Private check-in with cold towel on arrival and welcome drink
  • Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
  • 1 special dinner
  • 24 hour concierge service in the Platinum Club Lounge
  • Exclusive continental breakfast area in the Platinum Club Lounge
  • Hors d'oeuvres at Platinum Club Lounge
  • Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
  • Reservations for à la carte restaurants can be made in the Platinum Club Lounge
  • Gift in room upon arrival
  • Discount on green fees at golf course (subject to availability) 
  • Discount on spa treatments (single service items only)
  • Discount at the Water Sport Center (single service items)
  • Reserved area on the beach with beverage butler service 
  • 1 water circuit at the spa (per person, per week) - (adults only 18+) 
  • 1 beach bag
  • Special amenities in room

Amenities


Location

Address
Punta Bete, Km 296, 77710 Playa del Carmen, Playa del Carmen, Mexico
49 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

A lovely Grand Riviera Princess experience!

Barbara B (Toronto, Canada) on Feb 17, 2024

What a beautiful place! Although somewhat challenging for my limited walking ability because of the distances within the huge premise, the lovely trolley serviced most areas & came by every 15 minutes. Our one disappointment was regarding the kids' areas. The cost of the water park area was too expensive for what it offered - $20.00 per person which also applied to the accompanying adult. Also, the kids' supervised activity area was somewhat lacklustre & was poorly attended. Favorites were the copious wildlife, the food & service at the reserved restaurants, the lovely beach & many pools, the short distances to nearby attractions such as the cenotes & Playa del Carmen. Just 45 minutes from the airport too! One week really wasn't enough for us!

TripAdvisor users rated this property 5 out of 5

We will be returning to this resort again

Nancy G (Timmins, Canada) on Feb 16, 2024

This was the 2nd time for us to go to this resort, and we plan on going again next February 2025. My husband never wanted to go to Mexico but our kids booked us a week for xmas 2022(our first stay) and he loved it so we went back again and brought friends with us this time. We stayed in the Riviera Platinum building. Check in was quick and easy. We were offered a drink while we did the check in paperwork and caught up with the staff that we met last year. Our room was what we expected-clean. The bed was comfortable and the washroom clean. The resort is safe and full of wildlife. We saw monkeys, Coaties, cats, deers, iguanas and the alligator at the Chill out restaurant. As a women I felt safe to walk around the resort and on the beach alone at anytime of the day. We did have an issue with our hot water on our 1st night so my husband went to talk to the concierge (Elizabeth) who sent up a maintenance worker who told us that they had been having issues for the last few days but was working on it. The next day still no hot water so again we went to speak to the concierge(Elizabeth) and she pretty much said "oh well-nothing we can do but I'll talk to my boss-come back later". We went to enjoy our day and then went back but it wasn't her, it was Leonardo. What a difference Leonardo was attentive and listened to our concerns. He made some calls and came up to our room with the maintenance worker to check our water. He explained to us that because the weather was a lot cooler than it should be at that time of the year, the water cools down in the tanks. It wasn't just our room but most of our building. After his explanation we understood the situation. Even though there was nothing they could do Leonardo wanted to make our stay enjoyable. He ended up booking all of our A la Carts for us for the week so we didn't have to worry about it. The rest of the week the weather was a lot warmer so we no longer had an issue with the water. Leonardo went out if his way every time he saw us to ask us how our stay was going...He told us that he had only been there a month and was still learning how to solve all the the customers issues. He really cared about his customers. We are not Ocean people so we spent all of our time at the Platinum pool. The bartender Gustavo and Yolanda were awesome. Friendly and attentive. They remembered what we drank and made sure we had everything we needed, their workstation/bar was always clean. Gustavo would go in 30mins before his shift started to make sure everything was set up and ready to go by 7am. We enjoyed many meals at the A la Carts... At the Miso Teppanyaki -Alberto was our waiter and Moses was our cook. The food was excellent and both men were very entertaining. La Hacienda Mexican restaurant-our waiter was Hugo. He was very pleasant and came by often to make sure we had everything we needed. The food was good but not what we expected. We went to Mama Mia Italian restaurant twice while we were there. It's one of our favorites. The first night our waiter was Mariano. He was nice but he was busy so not as attentive as Raziel who we had as our waiter on the 2nd night that we went during the week. Everything the 4 of us ordered was delicious both nights. Raziel explained each dish that we ordered as he brought them to us and made us laugh. We went to La fleur which is a fancier restaurant which usually has a piano player which we enjoyed in Feb 2023 but this time he wasn't there. Reuben was our waiter and he was funny and easy to talk to. Our last night we went to La Vaqueria steak house -our waiter was Julio(the best part of the restaurant ) and we all ordered something different. I ordered the ribs and there was no meat on them-all bone. The steak was overcooked and the salmon was bland. Beakfast we ate at the Riviera buffet and the only issue was that they ran out of bread often and the toaster didn't work well. Most of our lunches we ate at the beach BBQ or the Taco stand. Both so delicious-never disappointed. Our last day at the Platinum Pool there was an issue with Elizabeth(concierge). The Pool chairs were all taken except 2, at around 12:30 pm two young women showed up and looked around. They saw two chairs that they wanted, but it had stuff on them(the couple had just left to go get lunch-they were gone not even 20 mins) and wanted those chairs. They were told that the couple would be right back and there were other chairs available(they just needed to move them together). They then went and spoke to Elizabeth(they told her that the couple had been gone for hours) who then came out and took the stuff off the chairs even though the 10-15 people that were there told her that the couple would be right back. She didn't believe any of us and believed the 2 girls that just showed up 5 mins before. Elizabeth then told all of us that we cannot leave our stuff and go anywhere(get a drink, go to the washroom, anywhere and expect our chairs to still be there). Chairs can only be reserved if you are VIP-which she didn't know if that couple were or not. Someone then told her that they would be so upset if she touch and moved there stuff that they probably wouldn't come back to this resort and her response was then don't come back. The couple who's chairs she took the stuff off of came back not even 5 mins later and was looking for their stuff. Elizabeth is rude and not friendly at all. I really hope that next year when we come that we do not have to deal with her. She didn't help us with our hot water issues and she was so rude to everyone that was sitting around the pool. We were told by others that she is dating one of the managers and makes up her own rules. She is not friendly and makes us feel like we are a bother when we went to talk to her.

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