TripAdvisor Traveler Rating

This resort offers a lot of bang for your buck! I have been all over both Mexican coast lines and this is my favorite resort. I have stayed here more than 10 times.

6th visit the Barcelo Maya in last 4 years Reasons to stay here. 1 - The Staff- the majority is absolutely amazing and a major reason why I keep coming back. But a few stick out amongst the 6000+ staff they employ to keep this resort amazing. At the top is my amigo German at the Tequila lobby bar, he is the kindest most caring person I’ve ever met in my 10+ trips to cancun and him specifically is a main reason I keep coming back. If I could give him personally 10* he deserves it. The casino staff also is so kind and again just amazing, Augusto the casino manager is such a great person as with Alejandro, Fabbiolo +++++. Some of the nicest staff you will ever meet and even if you not really into gambling the staff makes it the place to go in the evening if you’re not into Jaguars. 2- The Al la carts - all great but after 6 visits a switch up in the menu would be great and this time they had Tomahawk night at Caribbean in the Palace. Extra charge but wow it was worth it. 3- If you like to snorkel this resort has it without needed to leave - straight out from the jaguar statue at the palace there’s school of fish and reef fish and moon corals everywhere and if you go bit further out sea turtles. This resort beats every hotel zone cancun resort hands down because of this 4- German again 5- Augusto again, that’s how great some of the staff are. Things Barcelo should change! ….Refill by beer fridge everyday lol

Resort is beautiful, staff are accommodating and there is no shortage of things to do. Great variety of food and restaurants are excellent. Stayed in a premium room, it was nothing special but we weren’t there for the room. Premium services however are more than worth the upgrade.

Our family of 13 adults spent our holiday vacation at the Barceló Maya, and it was an outstanding experience — a well-deserved 5 out of 5 stars. The staff consistently went above and beyond, including helping our elderly parents.... Every aspect of the all-inclusive experience exceeded our expectations: accommodations, dining, service, and overall organization. A special thank-you to the Premiere staff, and in particular Luz Barrados, who truly delivered VIP-level service. Luz went above and beyond in every way. Our entire group plans to return next season largely because of Luz's exceptional Vip level assistance. We also want to recognize the spa team, especially the front desk staff, the hydrotherapy staff and Katia. We all enjoyed the hydrotherapy, and the staff were consistently smiling, professional, and helpful. This resort handled a large family group beautifully, and every member of our family left impressed. We would absolutely recommend the Barceló Maya and look forward to returning.

Barcelo Maya Tropical is our place for vacation for many years. The room was very clean and the service was outstanding as usual. We visit Barcelo Maya hotels every year and we are very happy with this place where friendly staff makes you fill yourself at home!