TripAdvisor Traveler Rating

We stayed with the Premium package, and it was definitely worth it. The ocean view from our room was beautiful, and everything was conveniently located within a short walk, including the pool and beach. The buffet became repetitive after a few days, but the à la carte restaurants were excellent. There was always something to do, from the market and shopping area to the spa and nightly entertainment. The shuttle between the hotels was convenient and fun, and each resort had its own unique atmosphere. Our kids had plenty of activities to enjoy, with both free and paid options. Overall, we had a wonderful vacation.

recommended i don't think there is a perfect all inclusive. it needs some thinks here and there. BUT i will recommended you will not get bord in this place it was awesome. no seaweed beach was perfect. pools perfect. buffet average like any other. but the restaurants we went to. OMG good food. Mexican, Italian, stake, etc. good food. drinks can be better but average to any other All inclusive. Stuff at bars and restaurant awesome. PD. we will come back for sure, next year.

The staff was awesome. Great pools and grounds. There are a lot of activities to do on-site and we also visited some local cenotes, ruins, etc. The resort is in a great location between Tulum and Cancun. We had so much fun here, can't wait to go back.

Overall, we had a decent stay, but there were several inconsistencies that affected our experience. The buffet food was okay, although it was often served cold. The reservation-only restaurants had good flavors, but the portions were surprisingly small. The biggest frustration was the lack of consistency among the staff. Depending on who you asked, you would get completely different answers. For example, some servers said there was no availability at the reservation restaurants, yet once inside there were multiple empty tables. The same happened with desserts—our kids wanted an extra pre-made dessert, and while some staff said it wasn’t allowed, others happily gave them one. We were also disappointed that many of the included water activities, such as paddleboarding and parasailing, were restricted to guests 18 and older. My teenage daughter is bigger than I am and is an experienced swimmer, so the blanket age restriction seemed unnecessary. Finally, the scuba company used by the hotel required guests to wear a wetsuit and then wash it themselves afterward before returning it. This was the first time we’ve ever experienced that with a dive operator. Overall, the resort has potential, but better staff communication, more consistent policies, and a few operational improvements would make for a much better guest experience.

Our stay at Barceló Tropical / Colonial was one of the most disappointing resort experiences we have ever had. This property sells guests a polished image of a premium vacation, but what we experienced was misleading information, filthy and poorly maintained facilities, amenities that did not match what we were told was included, and service that was mediocre at best. We were lied to about transportation arrangements and misled about the amenities supposedly included with our premium room. When you pay extra for an upgraded experience, you expect the resort to honor what was promised. Instead, we spent our vacation dealing with excuses, inconsistencies, and disappointment. The condition of the bathroom was absolutely disgusting. The photos speak for themselves. The toilet seat mounting areas were packed with dark, filthy buildup and grime that clearly had not been properly cleaned or maintained. There was visible black staining and apparent moisture-related growth around the bathroom ceiling and tile joints. Other areas of the bathroom showed poor maintenance, deteriorating finishes, and a general lack of cleanliness. This is completely unacceptable for any hotel, much less a resort charging premium prices and selling upgraded accommodations. The problems extended beyond the room. The resort appeared poorly maintained in multiple areas, and the overall experience fell far below what was advertised and what we paid for. Getting help from staff was frustrating, service was mediocre, and there seemed to be little urgency to address legitimate guest concerns. What made the experience especially unacceptable was the gap between what we were promised and what was actually delivered. We did not pay premium prices to spend our vacation documenting filthy fixtures, questioning whether our bathroom was sanitary, chasing down transportation issues, and arguing over amenities that should have been provided from the beginning. I strongly recommend that potential guests photograph their room immediately upon arrival, get every promise about transportation and premium-level benefits in writing, and carefully inspect the bathroom and other facilities before unpacking. Based on our experience, I cannot recommend Barceló Tropical / Colonial or the resort as a whole. The combination of misleading promises, disgusting room conditions, poor maintenance, mediocre service, and failure to deliver the premium experience we paid for made this a deeply disappointing vacation. One star is generous.