TripAdvisor Traveler Rating

I’ll start with the positive; the beach is great. We travelled in Sept. & there was no seaweed & the water was super warm. The fitness centre was also really nice. Lots of machines, really clean & friendly staff. Now, aside from a couple people the service was ABYSMAL. Everyone seemed annoyed we were there & didn’t want to serve us. We tipped every time but it didn’t seem to matter. If you don’t upgrade to premium, you only get local liquor and it’s pretty bad. The food was also generally gross. Mould on our bread one night. Id say, spend a bit more money and stay somewhere where they actually want you there & have better food/liquor

Wish I always stayed here - made the mistake of staying at the Wyndham before this which was awful in comparison. I will be back as soon as possible. Staff was amazing, very courteous and helpful. Drinks are strong lol

We’ve been going to the same resort since 2011. We always have a fantastic time. We have taken various family members who have also had a great time. I have friends who have stayed there on my recommendation, and they too have enjoyed it.

Jamer was an amazing pool bar bartender. He created his own drink ...the green turtle or tortoise and it was AMAZING. My husband and I had one every day. He was very friendly and personable. He was super polite and so happy to help his customers. Best pool bar service ever and we have had a lot. Also the woman at the front desk for the upgrade lounge was awesome. She was there working the afternoon/night of August 19th. She was so sweet and let me know about this amazing mezcal, pineapple drink with a tahini rim. Yes lots of drinks, but it was more about them creating an experience. Wonderful experience here. Had a great time.

Marta in reception is lovely-David Balam is the best at breakfast! Great to see them busy again but sad to see the pools aren’t being cleaned daily. A lot of sand builds up in 7days. Ac button was stuck on 21.8 in room.