TripAdvisor Traveler Rating

Barcelo Maya Tropical is our place for vacation for many years. The room was very clean and the service was outstanding as usual. We visit Barcelo Maya hotels every year and we are very happy with this place where friendly staff makes you fill yourself at home!

I am a multiple return guest to Barcelo and each time they never fail to impress. I had emailed ahead of time saying that I was coming for another visit and bringing friends with that had never been before and could we be placed in the same building. A young woman called Luz Sosa from Premium level responded promptly . They did accommodate that and she went above and beyond in other areas also .One of my guests had a birthday the day after we arrived , ( 75 years ) I had also mentioned that and they had a small birthday cake on the table when we came back from breakfast ( in both rooms ) For lunch we went to the Mariachi Grill for lunch where they brought another cake and all came and sang to her. It was very memorable . Breakfast at the buffet never disappoints, I love the fresh fruit , an omelet made to order with everything you want. Hot fresh coffee that the server kept full and lets not forget the endless mimosas that our server Jose Arcos was happy to provide when empty. ( and always with a smile ) For the first time in all my many visits , there was a batch of turtle eggs in the enclosure, I was so excited in hoping that maybe in out 2 week stay we might see them hatch. We discovered the life guard in charge of them and he met us every day after the due date to check and see but unfortunately they didn't hatch until a few days after we left but there was video on the " Barcelo group" No sargassum during our stay , which is typical for Nov so I was glad of that. We went on a sunset catamaran cruise. The resort booked it for us ($89 us) they picked us up and took us to Puerto Aventuras where the Catamaran left from. It included an open bar and a snack tray. Well worth it !! Again many thanks to all the staff at Barcelo for always making my trip a memorable one .See you again soon

Our room was not cheated properly . Thus is my first time at Tropical and last . Caribe is much much better .

We love this resort. The grounds, the beach, the staff. Our 5th trip in 4 years to Barcelo Maya. Took advantage of some of the premium perks and got room service a few times. Pool was warm, ocean was beautiful. Missed the final turtle hatchling release by about 20 mins, so we'll just have to come back next year....

Never coming back ?? the houseskipping won't come to clean unless u tip,servers the same....beach sand amazing, the water great but u couldn't swim because was full of stones