TripAdvisor Traveler Rating

We are currently staying at this hotel in room 7120, and the experience has been extremely disappointing. The rooms are very old. On the first day, the door lock didn’t work — it was eventually repaired. The shower fills with water while you’re using it. The main wall outlet doesn’t work and is literally coming loose. But these are minor issues compared to the rest. The worst problem is the air conditioner. It constantly leaks into the room. It has been “fixed” three times already. After the most recent repair yesterday, we had to sleep all night with a strong oily smell, the unit became even louder, and this morning we woke up to another flood. There was about 1 cm of water on the floor, and we had to use all our towels just to clean it up. This is the worst room I have ever seen in any hotel in Mexico. Think very carefully before choosing this place for your vacation. Room 7120, Yucatán.

One of the cleanest resorts I have visited. Plenty of activities and quiet areas throughout the resort.

We have stayed at this resort several times since 2012 and we will return. The grounds, service and food are always top notch. The rooms can use a face lift as I do not think they have been renovated. We had a flood in our room on day two and had to pack and switch rooms at 3 am. It was evident there was an issue with flooding before, however, we did not realize that the repairs were never completed. This caused a tripping hazard in the darkness of the night for our family. The water was pouring into the room on our clothes and shoes outside the bathroom. The food is always good and the service is excellent. The grounds are great. The beds were old and worn. The TVs in each room were crappy and never worked properly. The rooms are definitely not a 5 star.

My mom and I had a great holiday at this Resort. We had access to three other resorts. The food was amazing at all the resorts and we enjoyed our time away immensely! We would definitely recommend this to family and friends. We will be back!!

Everything was mostly good, except for a couple of small things that might mean nothing to others. The food was great, but there were fewer vegetarian options available. Was part of the wedding group. Service to the group was excellent.