TripAdvisor Traveler Rating

Small resort. Small rooms but very clean. Beach is great. Lots of seats. Food is absolutely terrible unless you like fried chicken and undercooked pizza. Food in the buffet can be scarce. A great number of people we talked to were extremely sick, vomiting and diarrhea. Not worth the money. We have traveled the Caribbean for 23 years. It rates last and will never return

The resort is small, pretty and quite, great for relaxing. Costumer service is very good and they would attend to your concern right away. The rooms are big, clean comfy beds, hot water to shower and the ac works great. Food is average in the buffet and the a la carts. Beach is beautiful, always have bed by the ocean and space to sit at the beach bar. The main concern that the hotel has to take care off is the mosquito bites and the sand bugs. Maybe they should spray more often because we got back with a lot of itchy bites.

This is our third time at Viva Samana. We love spending time with the Animation group that become “friends for life”. The hotel and restaurants are very well maintained and the staff is very friendly as always. The rooms are spacious and comfortable, the cleaning ladies are spectacular and make it easy to stay a whole 10 days and leaving you wanting you could stay longer. Honestly we have to say that we truly love this hotel. However now we need to share some honest concerns. Exclusively for this our 3rd time here: The animation manager does not care about his team. The manager and assistant manager of animation team are really not connected with the rest. They don’t lead and boss around. Rarely spending time at all with the team and clients. You see them once in a while, when is time to take credit for the rest of the team efforts. You can spot the bad management in just one activity the minute you arrive. And sharing with first time guests we’ve found out they also can’t help to wonder why “the energy feels off” most of the time inside the animation team. All while at the same time you notice the key members of the animation team that work very hard to keep it up, do an above and beyond job and entertain the hotel guests. They are: Ariel, Shelly, Michael, Anais, Sofia and Bryan. They are the soul of the team and truly make the best of the stay positive and working hard, even when the Management and assistant (Rafa and Lilo) always find a way to bring them down, the moral down. And again, it’s noticed and commented in general by most of the viva club clients and guests. We all can feel the low morale over the team. And we feel uneasy because we know maybe we wont find our “friends forever” working here again. Lastly, I don't know whom in their sane mind hired 2 young girls for the animation team who don’t show teamwork or even interest on the activity at task! They also have openly said, they are here paid to vacation. They embarrass the team with their lack of interest in activities and poor dancing skills on the shows and they don't care to try. We’ve seen them chasing the guests at the buffet for a table where to take advantage of “different food”, sitting with and ignoring them while talking on their language. Even at time you may find them at the disco chasing after guests, if you know what I mean… To conclude, I suggest and like for general management to pay attention and recognize the people that work very hard to maintain the good spirit and morale of the hotel and company. You know, “that Viva V Samana standards and services” which for years have characterized this beautiful hotel and that makes clients and partners to come back because they are looking to see their friends and have a good vacation.

Although more difficult to get to Viva Samana was a lovely spot with wonderful friendly and extremely helpful staff. As long time members we were treated wonderfully and would like to commend them on their hospitality.

Poolfilter does not work, poollight sometimes works, sometimes not. The water is murky and dirty; no water movement is visible. No filtered water comes out of the nozzles. The first visit to the pool ended with vomiting and diarrhea. Unfortunately, nothing happened after the filter issue was reported twice at reception.