TripAdvisor Traveler Rating

Great location, beautiful gardens, good food, wonderful beach. Perfect for a couple vacation. The only 2 inconvénients: The first one- during our stay the theater was under renovations, all the shows were held in the lobby. The noise would be heard from our room (bungalo) and would bother our sleep. We were there for rest and sleep, we are working hard and a lot during the year!). The second inconvenient was that during the night there were electricity blackouts, but the power would come back instantly. This would not be a problem if the AC would turn off and would NOT turn on automatically. We were waking up because of the night temperature in the room and had to get out of bed and reprogram the AC (the buttons are on the wall). These situation would happen a few times per night. Therefore, during our stay we didn't get much sleep and were always tired in the mornings...

It’s easy to see why so many guests return year after year. The resort and rooms are clean, beach towels are unlimited, there’s lots of shade on the beach and by the pool, and the food is decent. The ocean and beach are absolutely stunning — the water is warm and the sand is soft. The staff are incredibly friendly and really make you feel special. When my friend’s daughter turned 21, we did a small toast to her at Fusion. The staff noticed and surprised her with a birthday cake, a candle flare, and a song — such a thoughtful touch. The bar staff were always happy to see us and made consistently delicious drinks. The entertainment crew is fantastic — so much energy, great dancing, and fun activities. Ariel’s energy was amazing, and Samir was especially welcoming, engaging, and full of positive energy. He helped make our stay even more memorable and was definitely a highlight. Our group had a blast dancing in the disco every night with Samir and Nico — they kept everything upbeat and fun.

I want to thank the hotel for a wonderful experience, everything was excellent, but definitely the best was the entertainment team. Samir, Michael, Lili, Nico, Angel and Ariel made our vacations super fun and special, always with a lot of energy, kindness and an incredible attitude, Thank you for making us feel so good and for creating unforgettable moments. We would definitely come back!

Beautiful beach! Great service. People are really very sweet. The activities team is very active and friendly. Cheer up for Samir and Angel

Staff were great especially Andrea who went out of her way many times to help with things. Food was great and they accomidated gluten alergys well. Only way to get a burger unfortunetly was by ordering room service. It took 2 1/2 hours for it to arrive. Total waste of our time waiting in the room.