TripAdvisor Traveler Rating

Excellent service with smile Florelis

The room and property are very nice. The food OK. When we checked in my wife, who speaks Spanish asked for an upper floor with no adjoining rooms ( connecting doors). The agent said fine. We walked to the room. It was first floor with a connecting door. We went back to the check in desk to get a different room and the same agent had to get help from a supervisor. Her name was Doris, she was unprofessional, unfriendly and never apologized. She acted like we were a bother to her. We only stayed one night. At checkout Doris was there again and acted unfriendly and rude again. Many other empoyees were uncaring. We paid $300 for the night, not worth the money

Great location. Beautiful beach, swimming pool and gardens. Highlight for the entertainment team, with various activities during the day and night shows. A special thank you to Samir and Johanna.

We spent 15 days at Viva V Samaná by Wyndham, and our impressions were genuinely split. The property is breathtaking, but the service was so inconsistent that it dragged down the whole experience — especially frustrating since we'd paid for a bungalow, the top and priciest category, which is supposed to include a dedicated Butler. Credit where due: the location is spectacular. Right on Cosón Beach, surrounded by dense tropical foliage and palms, with a beautiful main pool ringed by loungers and shaded cabanas. Our bungalow was spacious (~50 m²), with its own small plunge pool, two loungers, and greenery outside the door. Housekeeping was where things went wrong. The day after arrival we found debris on the floor and, worse, dead cockroaches. We had to go to reception ourselves and insist on a proper cleaning. The plunge pool arrived filthy — leaves, twigs, dead insects, spiderwebs — looking untouched for months. We expected it cleaned the next morning; instead, days passed with no action, and we eventually gave up. The closet was oddly tiny for two people over two weeks — we joked it was Ken's closet, with nowhere for Barbie's clothes ?? — and hangers were scarce until repeated calls to "0." More surprising: only one accessible power outlet in the whole bungalow (excluding the TV and bathroom hairdryer sockets) — unworkable for two people with multiple devices. The front desk had no power strip to offer. The bathroom, though large, had zero amenities — no shower cap, cotton swabs, tissues. I called "0" for a shower cap; one eventually arrived with no resort branding, clearly borrowed from elsewhere ??. The main showerhead barely worked (likely limescale), and the handheld one was broken — after several calls, only the handheld was replaced. The minibar was rarely restocked, again requiring repeated calls. Then there was the Butler issue. Whoever escorted us in gave minimal information, just pointing us to "0" — no mention of a Butler at all. So for the first ten days, every request went through repeated calls to the front desk. On day ten, a young man named Adonis finally checked on us. Told about the pool, he cleaned it himself, explaining it was normally the pool team's job — a team we hadn't seen once in ten days. Only on day eleven did we open our check-in envelope and find a letter naming Adonis as our Butler, with his WhatsApp number. We take some responsibility — we should've read the check-in materials sooner. But arriving exhausted, with staff pointing us only to "0" and never mentioning a Butler, it's understandable we didn't think to reach out separately. Still, for a 15-day stay, we'd have expected him to introduce himself on day two, not day ten. Food: the buffet was decent; the à la carte restaurants disappointed and aren't worth it. The bigger problem was service overall. Getting a waiter's attention seemed to require being Latin American, tipping generously, or both — otherwise we were invisible. Same at the pool and beach, where attention clearly favored Latin American guests. We once flagged someone down and ordered two mojitos — still waiting ????. The front desk was equally disorganized. One example says it all: we needed our Dominican Republic exit e-tickets printed. One staffer said it was impossible since the resort had no email address. The next day, another staffer said it was fine and gave us a personal email to send the forms to — we did, got confirmation they were printed and ready. When we went to collect them, no one could find them and that staffer wasn't around. It took several more days of pushing to finally get our copies. Bottom line: Viva V Samaná has a spectacular location and beautiful grounds — but that's not enough on its own. Over 15 days we constantly had to call, follow up, and insist on things that should've simply been handled: careless housekeeping and cockroaches, a filthy pool left untouched for days, one usable outlet, a minibar never restocked, a broken shower, no bathroom basics, barely-there restaurant/pool/beach service, a disorganized front desk, and a Butler who didn't appear until day 10 of 15. A resort with everything it needs to be exceptional — let down by service and disorganization that, at this price and category, feels unacceptable. Such a shame!

Thank you Paola, Nelly. Food was varied, tasty, plenty of choices . Beach is beautiful