TripAdvisor Traveler Rating

We stayed at this Residence Inn in San Diego and had a really disappointing experience. My daughter’s pool toys, including her custom-fit goggle mask, were placed in a brown paper bag next to the door. Housekeeping came in and threw them out, even though it was clearly not trash. We noticed right away and alerted the front desk. The housekeeping manager denied taking anything but told us to speak with the front desk for compensation. There was no manager on-site that day (our checkout day), and we were told to call back. We did, multiple times over the next few weeks, and left messages. No one ever got back to us. No follow-up, no apology, and no accountability. On top of that, the bathtub drain was clogged and required maintenance during our stay. The whole experience was frustrating, and the idea of relaxing by the pool with our daughter was ruined by careless staff and poor customer service. Would not stay here again.

That's outrageous! Upon arrival at check-in, there was no help with luggage. Then, once my room was assigned, I entered to find a musty smell, along with suspicious urine stains on the bathroom door and a stale-smelling, unventilated refrigerator. In short, I went downstairs to explain my problems and requested a room change, which was granted. The new room was slightly cleaner but not spotless, the windows let in drafts due to gaps in the seals, and the rooms aren't soundproofed at all – you can hear everything, from the neighbor walking to doors opening; I can even participate in the conversation with my next-door neighbor. And for this second night, we had the pleasure of being woken up at 6 am by an alarm. I called reception, but no one answered. The alarm eventually stopped. It was impossible to fall back asleep due to the ambient noise. I paid a significant amount, and it wasn't to not even have the minimum requirements of a Marriott hotel. I only have one night left, and I'm already dreading it.

Nice place very close to the water, Little Italy, and Gaslamp districts. Spacious rooms with kitchenette. It could use an update on the rooms but they were clean. The only downfall was the very thin walls. Also recommend top floor due to hearing people in rooms above.

Pre-cruise hotel stay. Great selection, walking distance to cruise terminal and a variety of dining options. The morning breakfast hit the spot. Room was clean and comfortable, check in was a breeze. Just minutes from airport. Will stay there again for sure.

Fantastic location. Minutes from airport, minutes to Midway Musuen, waterfront, Seaport Village, many many restaurants, great location to catch an Uber but tons of things are close enough for walking. This hotel is clean, safe and convenient. Good value for the price. Staff was friendly and helpful. In particular, Daniella helped us with a minor problem in laundry area. Service with a smile. I can't ask to be treated any better. I recommend for a family stay to see wonderful San Diego. Good place for work travel as well. The WIFI connection was fast and easy.