TripAdvisor Traveler Rating

Great hotel for the family to stay. Great location to easily walk to restaurants and a great lounge/bar area with beautiful views. The hotel had nice options for breakfast. The room was spacious and allowed for us to spread out. I’d come back again.

5 night stay from Dec31 booked room with sea view but arrived 3hrs early and were offered a ground floor room which we took so our choice .rooms as others have said are dared but they are of a good size clean and tidy. The 2 TVs come in useful as had our daughter. As others also say the WiFi is indeed hit and miss but more hit to be fair.location good yes you can hear trains and planes .you xan walk to local tram stop and 7/11 store in 3 mins .we managed trips to seaword the zoo and mission beach all on public transport. The MTR website is excellent. On getting back to the UK we noticed the hotel had taken a extra $470 they did reply quick and say it was a holding charge and has indeed be returned we just wernt made aware of that. I suggest this property is worth a stay if you are in this area

Hotel overall is ok but standard wifi is worst! Connection never smooths, some night even cant connect! and hotel cant fixed better. If u need better wifi, you need to pay more hi speed! Make sense? So never ever call u provide free wifi “standard” as standard in other hotel is real standard. I stay for a month i cant call zoom for meeting i cant even navigate simple stuffs. Seem i have no choice but only resist?

A great hotel!!!! An amazing view from all the floors in the hotel, a really nice pool and fitness center, a great location! The staff was super nice and friendly! The breakfast buffet was delicious and with a lot of variety. On the day we left, due to an early flight, the staff left us a to-go breakfast pack, which was super nice. Highly recommended!!!

I rarely write reviews but this experience warrants one. As a titanium member with Marriott I travel a lot for work and lesuire. I've stayed in older properties but this property bus probably one of the worse I've stayed in. This property needs serious renovations and better housekeeping. This property is operating like a budget motel. I've seen better rooms at best western than this. The Stayed here in for 3 nights in August. My family and I had a 2 bedroom suite and the first suite(322) we had the bath tubs were disgusting. Can obviously tell housekeeping either skip cleaning or did a poor job. The tub had residue on it. I told the front desk and they moved us. The next room (231) was a bit better but there was still some residue in the tubs from cleaning products. At that point my family member bought cleaning supplies and cleaned the tub ourselves( I never had to clean a tub in a hotel. Before) . Because at this point it's not even worth moving again. The furniture in the suite was worn out and needs to be replaced. The cushions on the couch were so flat you would probably be better off sitting on the ground. The next day my family and I went out to explore the area. And came back to the suite smelling like sour/midewish not sure why it began smelling like that. I told the guy at the front desk and he sent maintenance to the suite and they cleaned out the garbage disposal and kitchen drain. Afterwards we were given an plug in. I never needed a plug in air freshener in a hotel and that says a lot. I did notice the carpets in the hallway had a old midew smell when I first arrived. I've heard other guest complain about it as well. The next day they did shampoo the carpet which helped a lot. I was told I would be given points for the "inconvenience of switching rooms and smell" but I checked out and then points are not in my account. They should at least honor what they said they are going to do. The location is convenient and the beds are comfortable but it's not worth staying there again. The young lady at check-in was nice and maintenance guy,but customer service can only go so far if the property is barely liveable. There are so many other options in the same area that are better and will probably explore those next time.