Residence Inn San Diego Downtown reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

443 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not staying here again

Voyage35616706770 on Aug 03, 2022

Family vacations are already a challenge and this property did not help. My family and I stayed in a 2 bedroom suite, which I understand is the best room in the hotel. While these are “first world” problems they are still problems. A brief list of issues: A fairly regular commuter train goes past our bedroom window ( room 201 ). I did not know about it until I walked in, but it’s probably somewhere on the hotel website. Shower curtains are either not long enough or there is a leak in both tubs. The floor gets unusually wet after a short shower. Slight smell to the room. Mildew or perhaps moldy smell. They gave us an air freshener. Is this because we are near the water? TVs don’t work. We stayed here for three days and two of the three tvs are not functioning at all. I had to use my laptop for a television. The staff is very nice and appears to be aware of the issues. They even offered to give us a new room but since our stay was short it wasn’t worth the move. The day we arrived, the group (already staying there) came to the front desk after us and said their AC had been out for s couple of days. Maybe I should have taken that as a sign. Not staying here again.

TripAdvisor users rated this property 5 out of 5

Wonderful staff

leonag312 on Jul 06, 2022

We had a few issues arise for our stay for a conference that were not the hotel's problems at all, but the hotel staff handled it all with care and diligence. We had a booking issue, which the staff helped us trace to a travel agent, got on the phone with them, and stayed on with them for over half an hour until it was resolved. Then, one of our staff had anxiety about the conference, and ended up getting sick due to nerves, the staff helped out right away (especially Paty and Rene!), cleaned everything up and made certain the guests were all fine. Our staff member said she didn't worry about the incident the rest of the day, since Paty and Rene were so assuring and helpful. Extra blankets on request, holding luggage since the conference was going to go over checkout time (extending checkout time for a few of us who needed even more time), giving recommendations, directions, and simply making everyone feel comfortable and welcome. Thanks for everything!

TripAdvisor users rated this property 5 out of 5

The perfect place to book at San Diego downtown

volcanobreath1979 on Mar 15, 2022

A nice and cozy hotel which is centrally located. The rooms are spacious and comfortable. They have one bedroom suites and studios with a kitchenette. Breakfast is complimentary. The staff are super helpful, warm and go out of the way to assist you in any manner, at any time of the day or night. A huge shout out to Candice, Daniel, Brenda and Gladys at the front desk. Definitely recommended for your San Diego sojourn!

TripAdvisor users rated this property 5 out of 5

Great Location

TraceleneJSJ (Riverbank, California) on Mar 02, 2022

My 3 sisters and I stayed her here for a birthday weekend and had the 2 bedroom suite. We loved the room and all the space. Each bedroom had a queen bed and bathroom. The bedrooms are separated by a living room with sofa sleeper and kitchenette with dining table and chairs. It was great for the 4 of us. There was a continental breakfast each morning with a variety of items. It was overall a quiet hotel, easy to get in/out of. We enjoyed the location of this hotel, being across the street from the Harbor and walking distance to many downtown shops/restaurants. A few steps away is a Jack in the Box and the local fire department. We always felt safe walking around, day and night.

TripAdvisor users rated this property 1 out of 5

Worn down and dirty

red6ty (denver) on Jan 16, 2022

Ever aspect and part of the room was worn and dirty. Stained ceiling, stained carpet with spills of a white substance, dirty doors, torn curtains, stained tubs, scratched and nicked furniture and kitchen cabinets, dull knives, no dishsoap, crumbs all over the toaster shelf, dirty and smeared windows and smoke detectors from the 1980’s. No maid service. Dust everywhere. Just not a healthy place. Especially for what they charge. Ridiculous rip off. The only and i mean only good thing about this place is the location.

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