TripAdvisor Traveler Rating

Conveniently located within the bustling Inner Harbour, the Hotel Grand Pacific is one of Victoria’s premier hotels, perhaps only behind the iconic Empress. Exuding a sophisticated blend of modernity and elegance, the Hotel Grand Pacific is an ideal home base for vacation or business travelers. I had the pleasure of patronizing this hotel on business and quite enjoyed my stay. As noted, the location of Hotel Grand Pacific is more than ideal and difficult to beat both in terms of convenience and beauty. From the perspective of convenience, you are literally a stone’s throw away from the Royal BC Museum, historic Government Street and BC Legislature buildings. Being pretty much within Victoria’s downtown core, you’re also just a few minutes’ walk from The Bay Centre, beautiful Old Town, and countless eateries – both budget friendly and high end. If you’re down for a few extra steps, historic Chinatown is approximately 15 minutes away by foot. In short, you’re within easy striking distance from a lot that beautiful Victoria has to offer. I quite like the Hotel Grand Pacific. Even though the lobby is adorned with chandeliers and there’s plenty of marble to go around, the hotel doesn’t give off a “stuffy” hoity-toity vibe. I think much of this has to do with the staff. During my interactions with them – be it the front desk or folks in the restaurant – they were nothing but pleasant and courteous. Clearly the staff @ Hotel Grand Pacific understand the important role of good customer service to guest experience. It enhances one’s stay tenfold! With respect to services, the Hotel Grand Pacific offers up a swimming pool, gym facilities and an in-house restaurant. I did not partake in the pool or gym, but the restaurant (Fathom) is pretty great. Going for an upscale vibe, the gastronomic delights of BC’s west coast are on full display. I had the sablefish and really enjoyed it! Just be aware that prices are on the higher end, but the quality of the food certainly justifies it. A nice surprise: When I originally booked my room, I selected a standard Harbour View room; however, upon check-in, I was notified that I was given an upgrade to a Victoria Suite! How awesome is that? Separate living room, separate bedroom, private balcony overlooking the harbour, and plenty of space! Of course, the room was also fitted with all of the modern amenities we’ve come to expect of contemporary hotels: mini fridge, WiFi, charging ports, smart TVs and a delightful safe! The room was lovely. Admittedly, I was looking forward to a restful sleep on the king-size bed; unfortunately, this is where the Hotel Grand Pacific loses some points for me. For such a high level hotel, the bed was solid. I would’ve been far better off sleeping on the couch (which turns into a pullout bed). Overall, I enjoyed my stay. The Hotel Grand Pacific is in an excellent location; the staff are personable; the in-house restaurant is very good; and the rooms are beautifully appointed. It’s just a shame the bed was so hard!

My biggest complaint is this was the hardest best I've ever slept on. Was like sleeping on a carboard box. And that the front staff did not seem to think this should be mentioned at check in to guests. I commented about it upon checkout and was told I could request a mattress topper (thank you). However I think the hotel should be upfront to advise guests at check in so that toppers can be arannged at the very onset. I think this is a shortfall of the hotel by not being upfront about that as it is a frequent comment it seems and I was made to feel like it was my fault for not speaking up sooner. Other than that, beautiful hotel, clean room, friendly staff, restaurant service was friendly and attentive. I don't think I would chose to stay here again because the bed was absolutely uncomfortable and affected my rest so greatly unfortunately.

We were a family of 5 in two suites, one on the 6th floor and one on the 8th. We arrived on the Clipper at 11am and walked across the street from the dock to our hotel. So nice and easy! We expected our rooms to not be ready but thankfully they were! I loved our suites, spacious, nice big tubs and two balconies for our suites! One faced the harbor and one faced the parliament building—two amazing views! The Victoria Athletic Club is on the ground floor, a gym, pool, hot tub and sauna, all available for hotel guests. My only complaint, and it’s a very small one, is that our mattresses were so hard. I would absolutely stay here again.

We arrive early about 10am from the ferry. We realized that we early for the normal 4pm check in time. Tina at the front desk said she would housekeeping to help. We left the hotel, explored victoria, had lunch and returned to the hotel. Tina was able to get us into a room at 1:30. Thank you Tina for your good support. Tina abd the rest of the staff are part of why we always stay at Hotel Grand Pacific when visiting Voctoria. The rooms are well appointed and clean.

We really enjoyed our stay here. We had one of the renovated rooms and it was exceptionally nice and clean. The staff were very friendly and quickly responded to your every need. it has a great location right on the water and easy walking distance to everything. I would stay here again.