TripAdvisor Traveler Rating

The staff were so warm, welcoming and genuine. The room I stayed in was very comfortable and larger than I expected. Another bonus was the valet parking which was convenient and valuable especially with small children. I would highly recommend this hotel above all others.

Centrally located....just a short walk to the heart of Victoria sightseeing and shopping....this is our hotel of choice. Welcoming, efficient, and personable staff who will make your stay a comfortable one. Have been staying here for years....and will continue to do so!

My wife and I had a wonderful stay at this hotel. Front staff were very friendly. Jose is very nice, polite and cheerful, he always smiles, and when he handed us our receipt he put his hands together and vowed. I have not experienced that kind of hospitality at other hotels. Our room is very clean and spotless. This hotel is in an ideal location, and close to many tourist attractions. One thing that I can recommend is that the hotel must have an airport shuttle service.

The hotel is nice and clean room was nice but check in service was poor. People were polite but all charges were not explained it was not enough to have a credit card on file but they authorized the whole amount plus a security deposit without informing us that this was happening. The hotel is paid parking which I was aware of as I checked out their website but upon check in there was no explanation that parking is builder to the room and that clients did not have to purchase parking from the meters. It is posted all over the parking area that you need to purchase parking. Again nice hotel poor services

Love everything about this hotel. Excellent customer service, location, views, decor, and amenities. The staff are personable and attentive, and I love the simple elegance of the hotel. The pool and fitness center are top notch.