TripAdvisor Traveler Rating

I had a lovely stay at this hotel at the tail end of a multi city business trip. Everything was perfect - the spacious room, morning room service, the bed, etc. I really enjoyed having an outdoor balcony. I would stay here again!

It was a really beautiful hotel! Our room was classy yet modern and fit perfectly with the overall style and interior of the hotel. The staff were super nice and very welcoming. Parking was a little expensive, but overall okay. The location was perfect — we could easily do everything on foot, which was a huge plus. Honestly, nothing to complain about. We had a great stay and would definitely recommend giving this hotel a try!

Our stay was just “okay”. No major issues, but I’m not sure I’d choose this hotel again. Out of several hotels during our Canadian travels, this was our least favourite. We booked the premier luxury suite. Pros - very large room. Perfect for families - location- on the harbour near to the main attractions - amazing views from the balconies Cons - welcome at reception was underwhelming. We were told that we could make the sofa bed up ourselves but that we could call housekeeping if not. We got the impression that we were expected to do it ourselves. - welcome card left in room said “welcome back”. We’ve never stayed before. If shows a lack of personal service and attention to detail. - beds not very comfortable as quite firm - dirty marks on bathroom door. Looked like food or something - wiped off easily with a wipe, so it was a lack of proper cleaning . - frayed towels - pulls in carpet - dirty grout on shower floor We ate in the restaurant once - great food, service okay (but we’ve experienced more friendly). For the rest of our stay, we had our meals at the Empress. The welcome there was fabulous and we felt much more welcomed and at home. All in all, it’s fine. It’s not a bad price for the area but there is definitely room for improvement. We’ve stayed at a fair few IPrefer hotels. This is our least favourite.

Only there for one night but a very mice place to stay in Victoria. The room was very comfortable and the staff were very efficient despite having to deal with so many people in reception. Great location, allowing easy access to the city and harbour... very nice indeed.

This is our second visit to the Hotel Grand Pacific. The harbor view rooms are exceptional, with great views of the Inner Harbour of Victoria. The hotel is directly across the street from the Black Ball Ferry Line, if you are arriving from Port Angeles, WA. The staff are friendly, the hotel is well maintained, and the rooms are inviting. On our most recent trip, we were pleasantly surprised to see that we had been upgraded to the Malahat suite on the 10th floor. The suite has 3 balconies, a dining area, a fireplace, a separate bedroom, and heated bathroom floors. The suite provided the perfect place to unwind after a day of visiting the sights of Victoria. The hotel is within walking distance of many attractions, restaurants, sights. If you are looking for a great hotel in the heart of Victoria's Inner Harbour, I would encourage you to book a room here. You will not be disappointed.