TripAdvisor Traveler Rating

Closest Hotel to Clipper terminal. Lovely hotel, beds better than the Empress. Loved the Breakfast at Fathom. Wonderful pool area for kids and adults. Staff were great. Our room was ready early. Clean Balcony.

First for the positives - the hotel is in a great location and perfect for tourists. The rooms are spacious and furnished in old world charm. The meal at Fathom was lovely. The temp control of the room was good. Now for the negatives - Noisy room. I checked into a room initially - 1043 - which is the top floor - but after about 2 hrs and enduring banging and scraping in the ceiling asked for a room change. It was assumed this was lift noise as 3 rooms from the lifts. I was moved almost directly across the corridor to 1036. Exactly the same issue. Banging and knocking constantly in the ceiling space, with the constant sound of the lift all day - it certainly settles somewhat during the night but when it’s in use, you can clearly hear it. Far from relaxing and enough to keep me awake during the night. There was no water provided in the rooms other than tap water which I was told was fine to use. There were also no bathroom amenities, but some were provided on request. We were told that if we skipped housekeeping, that 2 trees would be planted in lieu for each day. As we were here for 3 nights, we opted for housekeeping. Check in is 4pm and we were unable to check in before this time. Would I stay here again? Maybe, if I could be placed somewhere well away from the lifts.

I could not understand some of the negative reviews for this hotel. We found this hotel charming and unique with a wonderful competent staff. Extremely clean and spacious. We had a corner room at the back that was a handicapped room and it was the best handicapped room we have ever stayed in. Very Quiet. The shower set up was a masterfull design. The pool was perfection plus and the elevator went right to the pool so you didn't have to walk thr the lobby as you do in some hotels. Sitting on the balcony was a special treat. Lovely patio, restaurant and lounge area with live music. All six items on their happy hour menu were a taste sensation. Beautiful visuals. A small minor point would be that 5 of the 6 appetizer bites were too small. I would have prefered that they charge more but make them slightly bigger. Sitting in their patio and watching the world go by. Doesn't get any better than that.

Beautiful hotel , lovely room , great location . Thoroughly recommend

On arrival you were greeted with a luxury style hotel lobby and lounge bar. The reception staff were very friendly and polite as were all staff. The room as mentioned on other posts is a little dated and quite dark. However, was spacious and clean. The location is excellent for visiting Victoria. We used the patio for afternoon drinks in happy hour and would like to mention Ryan and Reid who were super friendly and gave great service and recommendations. Our stay was comfortable and would return if I come back to Victoria.