TripAdvisor Traveler Rating

Hotel staff helpful and accommodating. We enjoyed our meal at the restaurant on premises. The Gingerbread competition held at the hotel created a busy lobby, but was certainly fun to look at the entries. This hotel was so close to the ferry we took and close to the hop/on off bus and a food tour we took across the street. I enjoyed the pool and sauna as well. Great stay!

I called the day before we arrived and requested our two rooms be near each other on the same floor. During that call I received excellent customer service. On the day of our arrival we were greeted by the front desk and once again were pleased with the customer service. They were able to get us in early for check in. Our rooms were on the same floor and our view of the Empress hotel was incredible. Beds were comfortable and the room temperature was perfect. We will be back

Hotel was extremely beautiful and well appointed. Staff were professional and attentive. Door men offered umbrellas due to weather. Beds were comfortable with good selection of pillows. Bedding was high quality and clean. Coffee was great flavor and the view and location couldn't be beat. Unfortunately we were placed on the second floor above a conference room that was used for parties with loud dance music. It all stopped at 10 pm so wasn't a big issue. I loved this hotel. Would defiantly come and stay again.

Great location and attentive staff. I was very happy with the customer service, especially Nirita, at the front desk check-in area. She was the BEST with our family needs and pet dog, KoKo. We had a great experience and highly recommend this location—bonus access to the Victoria Athletic Club.

We had a family stay at this hotel. Location is very good and close to most sightseeings. Swimming pool and gym are amazing. Check it was easy. Good restaurant in the lobby. Rooms are clean although they are quite small. Reception staff are helpful.