TripAdvisor Traveler Rating

My biggest complaint is this was the hardest best I've ever slept on. Was like sleeping on a carboard box. And that the front staff did not seem to think this should be mentioned at check in to guests. I commented about it upon checkout and was told I could request a mattress topper (thank you). However I think the hotel should be upfront to advise guests at check in so that toppers can be arannged at the very onset. I think this is a shortfall of the hotel by not being upfront about that as it is a frequent comment it seems and I was made to feel like it was my fault for not speaking up sooner. Other than that, beautiful hotel, clean room, friendly staff, restaurant service was friendly and attentive. I don't think I would chose to stay here again because the bed was absolutely uncomfortable and affected my rest so greatly unfortunately.

We were a family of 5 in two suites, one on the 6th floor and one on the 8th. We arrived on the Clipper at 11am and walked across the street from the dock to our hotel. So nice and easy! We expected our rooms to not be ready but thankfully they were! I loved our suites, spacious, nice big tubs and two balconies for our suites! One faced the harbor and one faced the parliament building—two amazing views! The Victoria Athletic Club is on the ground floor, a gym, pool, hot tub and sauna, all available for hotel guests. My only complaint, and it’s a very small one, is that our mattresses were so hard. I would absolutely stay here again.

We arrive early about 10am from the ferry. We realized that we early for the normal 4pm check in time. Tina at the front desk said she would housekeeping to help. We left the hotel, explored victoria, had lunch and returned to the hotel. Tina was able to get us into a room at 1:30. Thank you Tina for your good support. Tina abd the rest of the staff are part of why we always stay at Hotel Grand Pacific when visiting Voctoria. The rooms are well appointed and clean.

We really enjoyed our stay here. We had one of the renovated rooms and it was exceptionally nice and clean. The staff were very friendly and quickly responded to your every need. it has a great location right on the water and easy walking distance to everything. I would stay here again.

This hotel’s location is the best.. rooms have a great view of the city and they are spacious and comfortable.. kids can enjoy in the swimming pool.. staff are friendly and helpful.. parking and breakfast are not included and you have to pay extra