Hotel Grand Pacific reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3039 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Solid hotel In BC

Aaron R on May 25, 2024

Solid hotel. Very nice curb appeal, gorgeous view of the water, giant bathtubs. I docked them a star because the tech is pretty old. The elevators are slow and old, the tvs and clocks could also definitely use an update. But really easy to get to from the dock, and staff was very professional.

TripAdvisor users rated this property 5 out of 5

Modern Grandeur

claydsch15 (Winnipeg, Canada) on May 22, 2024

From the moment we walked into the Hotel Grand Pacific lobby. and up until we left five days later. Our stay was nothing less than perfect. Hotel has kept it's grandeur from the past. While at the same time being fully modernized. Hotel is in the thick of it all. With everything one has come to see and do just a few minutes walk away. Including tour buses. All staff we dealt with were helpful, courteous and very knowledgeable about their City, We had a Seventh floor Harbourview 2 queen suite. WOW!! What a great view to wake up to every morning. And to end the day too on the balcony. Room was spotless when we arrived. And spotless every day when we got back from exploring the City. Bed very comfy. There was a sidewalk cafe if you were in a hurry or wanted to go a little cheaper then their restaurant. I am racking my brain to find something negative to say about HGP. And all I can come with is the restaurant Fathom could have had a more extensive menu. But than again everything we tried we enjoyed. especially their plum pudding desert. Thank you HGP for helping to make our stay in your beautiful city a memorable one....WELL DONE!!!

TripAdvisor users rated this property 5 out of 5

Excellence at the Grand Pacific Hotel

Joey-Lynn B on May 22, 2024

Grand is the perfect word to describe this hotel and it's amazing staff . We had a beautiful harbor facing room , which was lovely , the food delicious in the dining room and coffee shop . We were very well looked after from all the staff , especially Sasha and the valet to the front desk staff like Infar . When we come back to Victoria , our first choice for a hotel will be a return to this wonderful oasis of a stay . Thank you to everyone that helped our stay be an outstanding one !!!

TripAdvisor users rated this property 2 out of 5

Terrible - don't bother.

jasmine g (Grande Prairie, Canada) on May 05, 2024

Has gone down hill and is totally over rated now. Incompetent staff. This used to be one of my favorite places to stay in Victoria. I liked the view of the harbor and the central location next to the parliament building but now it just feels like a money grab from the moment you walk in. I called ahead and asked if I could check in early and I had requested it with my online booking. I spoke with a representative, gave my reservation code and was told my room was ready. However when I got there at 3 they told me I couldn't check in until 4 p.m I explained that I had called a head but they just shrugged and gave no explanation. I mentioned that I would just go grab a bite to eat at the restraunt in the hotel and they smiled and nodded ( I was with my husband and small children). When I got to the restraunt they said the kitchen was closed until 6 pm and only serve drinks (something the front hotel clerk could have mentioned). when we finally got to our room I had requested and paid extra for a ocean view but it was more of a garden view over looking the front entrance witch was pretty loud at night. Between the constant drunk people and occasional protesters it wasn't very relaxing. Finally, I was very much looking forward to ordering room service as it was very good last time. However the entire menu has changed. It is very limited now and stupid expensive. I don't mind paying extra if it's worth it but nothing on the tiny menu even sounded good. The parking garage was full most of the time and an extra 20/night too. Then there is the pool and gym. It used to be private to hotel guests but now to make more money they have opened it up as a public gym. Definitely the last time I'll ever stay there again. Don't wast your money.

TripAdvisor users rated this property 4 out of 5

Good experience

RDMC L on May 02, 2024

Fathom, the in house restaurant, was quite good. The service we received was excellent. At the front desk, Trina was amazingly helpful and even got us checked in early. The only downside for us was that the bedding was way too firm. That and maybe some updates to the rooms but it seems they are working on that as the front lounge area was being renovated.

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