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Flexible change or cancellation

We’ve relaxed our change/cancel policy so you can change or cancel your flight or vacation for a $0 one-time fee waiver.

Change/cancel your flights online   Flexible change/cancel policy

Flight refunds will be returned as a future travel credit in the form of a Travel Bank, valid for 24 months. Vacation refunds will be returned as WestJet dollars, valid for 24 months. For those requesting refunds to original form of payment, more information will be provided on this at a later date.


If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

For immediate assistance please direct your question to Juliet, our digital travel assistant. ​