TripAdvisor Traveler Rating

I don’t know where to start. WestJet package, I’ve been travelling to Mexico since 1984. This truly was the worst trip in every way. 2 hour bus ride from airport to hotel late at night. Mostly a hotel for Mexican nationals who love a 2 star hotel. Hotdogs were the mainstay for meals. No WestJet rep at the hotel. Everyone got sick, except the guy on drugs next to our room who got moved across the street because his detox screaming kept everyone awake. Truly brutal place. I can’t believe WestJet offers this as a vacation destination. If it was free I wouldn’t go.

Amazing staff, great activities, lovely cotails options, lovely shows, family enviorement, in front of the beach and lovely food??

This is always our first choice!! MY husband( Vincente has many favorite staff) We are always so warmly welcomed with hugs and happy smiles. From Manuel, Miguel, and Lupeo at the bell boy station to Jesi and Cristina at front desk, Jordi, Jose, Martin the waiters, Flora the most amazing omlette maker ever, and Carlos and Patsy the bartenders!! This place is like a home away from home for us!! If you are looking for 5 star accomodation don't bother, but 5 star relationships with staff here is priceless. We've literally been here over 50 times in 20 years. This time my best friend came with me, in her words" I will definitely come back here,it's so safe and the staff are amazing". The food is very good with good variety, nothing is disappointing.

Don't know where to start this gong show ? We booked sunning and got swoop so you know we got screwed to start with for the price that was paid insane not one of these Mexican places are worth what they want now . We paid extra so we didn't have to spend 3 hours trying to get there on the new pay road unbelievable what these clowns pay to drive you down a turkey trail to get there , Cuts hours off to think these travel companies would know that ? Now lefts start with the place 80 percent under construction they new this before people booked. Not like we haven't been there a few times . Real nicee eating in the snack bar so hot can't even breathe and the wind socks trying to hold onto you food even worse at night . Breakfast was always good the rest not sure why they think reheated MACARONI is supper come people really 2 bucks going to break this place not even that good. Then they shut are pool down for 8 days up top do you not have slow time to start this ? Then they start changing doors on the r9om down by the ocean blowing saw dust on everyone below and shut the pool down really? Smashing the walls out of the main building around the main dinning room so we can eat dust holy ? Top bar was disgusting asked if could clean the tables same crap from the night before split all over guess the bar maid was to busy on their phones all the time just handed us paper towel to clean guess she was on the holiday not the rest of us . Guess it to bad the guy that owed it before died because was a nice place at one time.. Changing for towels that are stained washed ares out guess asking to much for that to. PEOPLE SAVE YOUR MONEY ALL 3 OF THOSE PLACES ARE A JOKE THATS FROM TALKING TO EVERYONE THAT STAYED AT THEM. OVER PRICED AND PEOPLE THAT HAVE BEEN GOING FOR 16 YEARS ARE NEVER GOING BACKED ABSOLUTE RIP OFF l don't complain much think its time to avoid Mexican places for awhile way over priced for what you get now and what to base on USA money maybe time rethink that to. By the way sunwing didn't send enough vans to pick us all up image that hope the rest made there planes back .Shame on you westjet you took over the other 2. Then drove us back on the turkey trail .

I had fun with my family. Service was always amazing. Internet wasn’t working though, but overall the atmosphere was very lively. They had multiple bars close to where I was staying. Staff was very friendly and knew how to keep their visitors entertained.