Active Advisories
Annual maintenance has begun at Crown Paradise Club Cancun and there will be some interruptions. The maintenance program includes work on furniture, bathrooms, air conditioning and kitchens, and general painting.
Restaurants and bars will be worked on as per the below schedule:
September 1 – 13: La Palapa Restaurant
September 17 – 30: Kids and Baby Paradise
October 1 – 11: La Piazza Restaurant
October 13 – 18: Restaurant Waynes Boots
October 20 – 25: Sans soucis Restaurant
October 27 – November 1: Fishermans Restaurant
November 3 – 8: Los Gallos Restaurant
November 10 – 15: Trafalgar Bar
November 17 – 19: Fujiyama Snak
November 20 – 29: Collage y Jetix
All efforts will be made to minimize any impact to guests during this time.
Overview
This is the ultimate Cancun oceanfront beach resort-perfect for both families or adults because there's something for everyone, including children's activities, tennis, spa facilities, elegant and casual eateries and more.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
617
Inclusions
- Daily activities
- Round-trip airport transfers
- Family water park; restrictions apply
- Daily shuttles to marina Aqua World (three times, one way from Hotel to Aqua World)
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Mini-bar
- Rollaways available at extra charge
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
- 1 king bed, and 1 bunk bed
- Ocean view
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 5 guests in the room
- Mini-bar
- Triple bunk bed
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- Bottle of sparkling wine and fruit basket on arrival
- Access to the Crown Club Lounge for a full American breakfast
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
- 1 king bed, and 1 bunk bed, or 1 king bed, 1 double bed, and 1 trundle bed
- Ocean view
- No more than 7 guests in the room
- 1 king bed, and 1 bunk bed, or 1 king bed, 1 double bed, and 1 trundle bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 7 guests in the room
- Two level units
- Two full bathrooms
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Safe
- TV
Amenities
Aerial view
Aerial view
Beach
Pool
Pool
Waterpark
Waterpark
Indoor Pool
Zipline
Fitness Centre
Kids Club
Wayne Boots Restaurant
Sans Soucis Restaurant
La Palapa Restaurant
Los Gallos Restaurant
La Piazza Restaurant
Fisherman Restaurant
Fujiyama Restaurant
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Looks good - Poor service
Tom M on Jan 10, 2026
On day 1 of a 8 day trip, been pretty bad so far. Took almost 2 hours to check in when there were 4 families and 3 front desk agents in front of us. Then the grandparents in the family vacation were ‘upgraded’ into an adults only tower, great for a family vacation with young kids! Oh and a ‘non-upgraded’ room isn’t available until tomorrow…. Day 2 ….lets hope for the best! Update: the resort is terrible, buffet with contaminated food, unsafe walkways, long waits (over 1 hr to get into buffet), non heated pool that’s freezing, rude staff, dirty rooms and more.
Couples get away
rlulsq1xl7 on Jan 09, 2026
We enjoyed our stay , staff were very friendly and helpful . Did not like having to get up early to stress about making a dinner reservation or having somewhere to sit at the beach or pool . Boyfriend got sick from eating at the French restaurant!! Lots of kids having fun so if your couple try somewhere else if you want to relax.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
