TripAdvisor Traveler Rating

Extremely unhygienic and even worse employees and service. Upon arrival the front desk staff was very rude and just pointed to things. Same attitude with another employee. When we checked the bed, the sheets blanket and pillows were DIRTU AND UNWASHED. They had a moldy smell. When I called the front desk to replace them, I waited over an hour, with a simple answer of only one housekeeper available. After waiting, she delivers only the blanket to make it myself, none of the other items. Upset I called again when the line told me I would have to pay a service fee to remake the bed that they screwed up. Not a single apology mind you. If you want unprofessional, unhelpful and unhygienic hotel this is the place. I am furious that I cannot cancel my stay. They will keep things dirty and upcharge you. They absolutely do not care. Please PLEASE DO NOT STAY HERE

We loved this hotel. It was the perfect setup for a family vacation, offering rooms with a kitchen, 2 bedrooms and a pull out couch. We had a nice balcony that overlooked the pool and offered ocean views. There are shops on site, a great pool, nice restaurant, and of course you are right on the beach. Make sure and take a quick walk to Hoopiilani food truck park for dinner, it was my kids favorite meal of the trip!

Parking attendants helpful. More kids than adults in pool. Parents not watching them. Missed the French Onion soup. ??

We really enjoyed this condo-resort! The two pools gave a nice variety, the beach just south was beautiful and nice to swim at, walkable to groceries, food trucks and more. The gardens are beautiful and so nice to walk through in quiet mornings. The live music a couple times in the evening was a pleasant treat that we enjoyed from our lanai. Pickleball courts were great. Housekeeping and parking is extra, but we don’t typically need a cleaning during our stay so we opted out. Staff was friendly and accommodating. We had a two bedroom plus loft with an ocean view and it was perfect, comfortable and spacious. Rooms were slightly dated, but functioned well and were clean and maintained. The kitchen was spacious and well equipped. Already have plans to return and stay again. The cinnamon buns from the coffee shop in the lobby are delicious!

We are now staying in Kaanapali Shores condo 905. Absolutely spectacular condo. The view of the Pacific Ocean is amazing. The grounds pool and beach are perfect. Tim and Louise. Winnipeg Canada.